Reviews

I was visiting from Michigan when the screw fell out of my glasses and was lost. I called the office the next morning and asked if they could repair them. They told me to come in and they would take care of them. Boy did they, not only did they replace the screw but, they also made adjustments, tightened, and cleaned them. When I asked what I owed they said it was free. I couldn't walk away without giving them something. Thank you so much for your professionalism and kindness. I really appreciate everything you did to help me!

Just had my yearly eye exam with Dr.Michelle and Mary. They're always so kind and helpful with questions i have. They got me in and out at a timely manner. I've been with them since 2019.

We have been loyal customers for years & love Dr. Glass. However, this year makes me want to find a new place altogether. We have been waiting on trial contacts for 90 days. We have been promised them within the week 3 times now. The office manager, Sarah, couldn’t care less. She has yet to fix a bill from May that she insisted we pay & get refunded. She never follows up. She lacks customer service skills. Nothing is her fault. She is rude. She doesn’t care if you can’t see & need to see to function & do your job. Worst medical care & lack of concern ever.

Extremely satisfied with my experience. They got me an appointment with in two weeks of calling. Everyone was extremely friendly, helpful, and knowledgeable of their job. I had a bad experience with my last Optometrist office, so I was very happy to be treated so well with the Fairfield office. They are all truly professional.

Super sweet people! They also got me right in soon as I got there it was like a two minute wait. After my eyes were dialated the lady was nice enough to help me pick out glasses since I couldn’t quite see! I definitely think they are worth going to! 😊 …

Dr Staarmann was wonderful. First time visit for me. However, I am a little disappointed that everything is by appointment. I bought and paid for my contacts and still have to make an appointment to pick them up. They are closed between 12-1:30 for lunch. Pretty inconvenient since my lunch hour is 12-1. I was also told that I have to make an appointment to LOOK at glasses...I'm guessing I might get resistance when I ask for a copy of my prescription so I can go to Lens Crafters to LOOK at glasses because I can go at my own convenience.

I appreciate the detail this practice goes to with eye health issues. The exam is thorough and efficient. Dr. Michelle is very caring and pleasant. They also have well trained opticians to help you choose frames that work with your prescription and look good. I continue to go here even though I no longer work in the neighborhood, but it's worth the drive.

I just wanted to leave a thank you to Tyler and Josh who helped my son (7yr) get his 1st sets of glasses. Both of them were knowledgeable and kind to us, helping with insurance. Tyler made my high energy son comfortable and he honestly has the patience of a Saint. He made sure that the glasses fit properly and explained how to care and maintain them. We will definitely keep going in for our eye care needs.

I never leave good or bad reviews however felt as if people should know what they are walking into before going here. The customer service here is completely awful. I chalked it up to just a bad day a couple of times but this morning I was hung up on after they canceled my appointment (I wanted to keep this appointment). Today was the final straw for me. There is just no reason to be so rude.

I got glasses from this location last year that had to be sent back because they were the wrong perscription and was treated horrible from the George gentleman so I went to the Princeton road location this year and had no issue's. My elderly mother went to this location by mistake. We went today to pick up her new glases and they are no where near her perscription. We politely asked if maybe the lenses we in the wring sides by mistake and he got really rude and red faced " It not our mistake ma'am and you'll have to wait til thursday to be examined again!" I have never been talked to or treated this way from anyone in customer service in my life.. We left with my elderly mother in tears because she felt like she did something wrong... I just read complaints from 2017 about this George gentleman (Grey hair grey beard) and it seems that customer complaints must not matter at this location cause he still has an attitude and no customer service skills. I hope that customer service can transfer everything to the other location so I don't have to snap back at this guy!

I have always taken my child to Dr Elkin at Walmart Vison. I had an appointment on Saturday. The appt was at 9:40 and we got there at 9:45 and the rude lady working told me that we would need to reschedule as we were late. I said 5 minutes!! I could understand if we were 15 or so minutes late but literally 5 minutes. She was very rude. I told her we would not be back. It’s sad that because of staff, Dr Elkin has lost 3 patients.