Reviews

I have always appreciated the professionalism, concern, cordiality and thoroughness of Dr. Alaina. She is very easy to talk to, very knowledgeable and informative, giving good guidance in regards to Eye Health. Thank you to the staff as well

We had a scheduled vision appointment for a 6-year-old (2 weeks out) and the total visit took about 3.5 hours from arrival to checkout. The doctor and clinical staff were excellent — kind, patient, and thorough, and we genuinely appreciated how well they worked with a child. The issue was the office management and communication about wait times. After waiting two hours, I asked the front desk if this was normal and was told it was due to a large number of walk-ins. It was frustrating because we had a scheduled appointment and there was no effort to prioritize appointments or acknowledge how difficult that wait is for a young child. What would have helped was simple communication and empathy — for example, letting families know about long delays early, apologizing, or giving realistic expectations or priority after 2 hours instead of a dismissive response. The medical care itself was great, but the scheduling and front desk handling made the experience unnecessarily stressful. I hope the office reviews how appointments and walk-ins are balanced so families, especially with children, aren’t waiting several hours.

I have had a tremendous experience at this location. They have a great staff and doctors. I wanted to say a special thanks to Emily for being so helpful and patient with me during my IR class. Also, another shout out to Jocelyn for her help. I highly recommend this location for your next eye exam!

Hands down the best eye doctor around.

I had an appointment with my 8 yr old daughter and it went well. The staff and the doc were so nice and patient with us. We were there til after closing time and nvr did I feel rushed. They answered all our questioned and always polite.

Went here to refresh my prescription. Had a weird experience with the tech and the prescription gave me double vision. Took forever to get a follow-up appointment. Arrived on time and was told it would take two hours. I don't know who can take half a day off without advanced notice. I get the impression that they are a lot more interested in high volume insurance billing than helping with your vision.

Dr. Ngai is an excellent ophthalmologist and is just a really decent human being. I’m confident that he’s always looking out for the best interest of my eye health, and I feel treated like family whenever I walk into the office. I have a … More

The older gentleman Optometrist was nice. Other two were very rude. Didn’t listen to me or care, tried to guilt me for not getting glasses I couldn’t afford. Not a good experience. Not going back.

Great team. New office environment that is great. Dr Vo is exceptional. So knowledgeable. Never rushed. Caring and offers great advice for self care.

Kind of mean and always rushing me.