Reviews

Dr. Tozer is an excellent eye doctor. She is extremely thorough, patient with questions and kind. I was hesitant about seeing a specialist at Sam's but I was wrong in that sentiment. She's great!

I previously posted a negative review. I am now withdrawing it, since Dr Sakowitz himself took action to remedy the bad situation. I had posted that one or more of the staff was NOT understanding or compassionate, and that part hasn't changed. My wife is 62, she is from India, and never had any real health issues till this year. She acts like a small child at times, and when the staff told her they would have to dilate her eyes, my wife got into her child like mood and refused. She just wanted to see the doctor first. I told the staff she is Indian, and the eye Dr she was assigned to was also Indian, she would listen to him. But, the staff refused, saying the Dr would only see her once her eyes were dilated. My wife got too nervous and asked that we Reschedule. The Staff AGREED that we should could call back and reschedule. After we got home I convinced my wife to let them dilate her eyes, and she finally agreed. I called the eye center 40 min after we left the office to reschedule. The Staff REFUSED to schedule her again. They told me they would no longer accept her as a patient. I ended the call, but then called back and spoke to the Supervisor - and explained my wife's actions, and also reminded them that just 40 min earlier the staff had agreed that she could call in and reschedule. But, the supervisor informed me that they would not accept her as their patient. She will have to find another eye center. I found this to be VERY UN-Compassionate. My wife gets too nervous and acts like a small child at times. What she needed was for the doctor to come and speak with her as an authority - but the staff would not let the doctor see her unless she agreed to let them dilate her eye first. I cannot say if the doctor was compassionate or understanding, or if he is medically a good dr or not, but, i can say that the STAFF is unforgiving, and in my view, and was not at all understanding or compassionate. When you go to see any Dr, it's the staff that you have to deal with the most. Unfortunately, in our area this was the ONLY eye Dr my wife's insurance would accept. We can't afford cataract surgery on our own. Because the staff refused to accept her as a patient means my wife would remain blind and without any treatment- this was cruel and unacceptable. As an update, I will say that I eventually communicated with Dr Sakowitz and he instructed his staff to make an exception in my wife's case and they did see her. The Cataract surgery has not been performed because my wife's blood pressure remains too high, we are working on that separately, but, as soon as it comes under control she will have the surgery.

The doctor perez he is really good i apprecite nice and profesional but the front desk lady is rude and not frendly it looks like she is angry with her life.

Recently made an appointment because I was worried about my diabetic eyes. Dr. Regis was absolutely informed about my condition and gave me a thorough exam which turned out to be a good one. She really took her time and discussed with me options for glasses as well as her general knowledge of my diabetic eyes. I highly recommend her and this stores eye care department.

The doctor is amazing but the lady at the desk is so rude. I asked her a question about my benefits and she was so rude. My son who is 10 year old and asked what was wrong with her, and why is she so mean. She was not very nice to him either. Unfortunately if I decide to go back, it will be to give her a piece of my mind. I won't be in shock the second time around.

I am consistently frustrated with my experience at this Walmart eye center. We decided to use them because of the price, obviously. But I’m not sure if it’s worth it. This latest time, I was in a hurry and went out of my way to pick up the … More

My wife and I have been looking around for a great eye doctor for quite sometime, and I'm happy to say we found it! Dr. Sandra Frutchey is a pleasure to speak with, very knowledgeable and I do not feel rushed when I ask her questions. The staff is also very nice and helpful. Highly recommended.

Excellent service in all aspects. The personnel is very kind. The waiting time was very short. The service and experience of Dr. Frutchey is excellent.

I felt very confident that i was getting good care and I would get positive results.

Worse experience EVER! I called for an appointment for an eye exam as an uninsured patient. I made an appointment and showed up. I paid with my debit card. I went to their optical department for glasses and paid with my debit card. 2 weeks later I got a bill for the exact amount I paid for the eye exam. Called to clear it up. I was told someone would capll me in ablut 5 days. I recieved no phone calls from them. But... I recieved 3 more PAST DUE bills. Called again. I was assured this time someone would call me back. No calls from them. Another bill so I called and was told I owed nothing. Great! I asked for a statement letter saying I had a $0 balance and was told they don't do that. Ugh!... 4 days later another PAST DUE bill!!! We all know that Walmart is not going to sent a person a bill after they see you. It is charged up front!!! They continue their harrassment so now the BBB will have to investigate because I'm obviously being victimized.