Reviews

Always a wonderful experience with Dr. Moushon and his staff. They answer all my questions and in a way that I can understand. they have always been right on schedule, minimal waiting..

Came in today to see if they could replace the lens in my elderly mother’s glasses. She had stepped on them and the lens came out. The lady took them to the back and in less than 5 minutes she was back. Fixed. I offered to pay but she said “ that’s what we’re here for “. Never had customer service like this. Thank you I’ll be back

I selected Dr. Roebuck to go to about my sight issues based on my sister's past experience with 2 cataract surgeries one on each eye years apart from each other and another procedure by Dr. Roebuck and she was extremely happy with the results from all three procedures. I ended up with cataracts on both of my eyes. I just finished the second procedure this past week and couldn't be happier with the results. I can see again clearly!!! Dr. Roebuck was very thorough! His staff was great and I couldn't have been more pleased with The Cincinnati Eye Institute in Middletown, OH. Both his office and the surgical location were extremely cautious with the Covid19 situation. I highly recommend Dr. Roebuck if you are having any type of an eye issue.

Just let down by their customer service. They make everything difficult for no reason: from scheduling an appointment to getting your data transferred when needed by another optometrist. I dont think i will return anytime soon.

Best place for glasses! I had went to 5 different places before coming here and they all got my prescription wrong. Danielle is such a pleasant and knowledgeable person. Eye doctor spent a lot of time with me and finally after 5 years I have clear vision! Will be coming here always for my glasses.

My husband, my father in law and myself absolutely love Dr. Ellsworth. She is very thorough with examines, very knowledgeable with up to date eye care and is one of the most friendliest people I have ever had the pleasure of meeting. Staff is very kind and helpful as well. I have went to several other eye doctors due to insurance change in the past and no one comes close to excellence as she and her staff do. I’d pay out of pocket if our insurance changed than going anywhere else in the future.

I had one of the worst experiences I’ve ever had in a medical office here. I waited in the lobby for over an hour with no updates before finally approaching the side desk to ask if anyone could give me an estimate of the wait time. I was immediately told, “I don’t know.” I then asked if they could at least tell me how many patients were ahead of me so I could gauge how much longer I’d be waiting, as I had children to pick up. At that point, an older staff member (later identified as Cindy, the office manager) approached in an aggressive and combative manner, stating they “couldn’t tell me that” and claiming it was a HIPAA violation—which is simply not accurate, as I was not asking for any patient-specific information. When I calmly asked for her name to file a complaint, she refused and became increasingly argumentative, even following me to the front desk and repeatedly interrupting my conversation with another staff member. Both front desk employees also refused to provide her name. Only after the situation escalated and a doctor was brought out was I finally given her name. What’s especially frustrating is that their own No Show/Cancellation Policy states: “Premier Medical is committed to providing our patients with exceptional care therefore your appointment time is valuable and has been reserved specifically for you.” However, my experience showed the complete opposite. My appointment time clearly was not respected, as I sat waiting for over an hour with no communication or accountability. I had to take unpaid time off work to attend this appointment and also pay for after-school transportation for my children. Now, due to this experience, I will have to take even more unpaid time off to find another provider. To make matters worse, while I was in the process of rescheduling due to the excessive wait, another staff member approached me asking for payment for glasses—despite the fact that I had not even been seen by the doctor yet. This entire experience was disorganized, unprofessional, and unnecessarily confrontational. I will not be returning to this clinic, and I strongly encourage management to address both customer service and staff training—especially at the leadership level.

Incredible team of Staff and Doctors. Several top specialists under one roof. While wait times are not always ideal to get an appointment, the care you receive is likely second to none. Went there a couple of times. On my last visit I had a eye test that takes quiet some time. It was administered I believe by Melanie. She was INCREDIBLE. Positive vibes, friendly, engaging and gave great instructions ahead of the test and kept guiding me through the test and cheered me on. This made it much easier to focus and know I was doing the right thing. Melanie went through the results with me and gave me instant some answers to my questions before my Dr, Gala Beykin, who is also incredible, went to review them and provide me a comprehensive picture. Thank you to the entire team at Byers Eye Institute for keeping an eye out for me.

Full disclosure. I work for EANW (not for Dr. Fung). I have AMD and a strong family history for that so since he's a retina specialist, I consulted with Dr. Fung. I found Dr. Fung, the Ballard office front desk personnel and his staff …

I’ve been with Dr. Yoon for a lot of years and I’m very impressed with the service there. They’re very polite and kind.

I’ve been going to Palmer Eye Associates for many years. Dean and Gail are truly the best at what they do. They are both very sweet and compassionate.