Reviews

Called with a question and was cut off and transferred in the middle of a sentence. Very frustrating.

Exceptional customer service and an all around great visit at Provident Eye Specialist. I have never had such a thorough eye exam in my life. Making the appointment over the phone was seamless. My call was answered within three rings and … More

Dr. Semple and his staff were a delight to visit. Honest and to-the-point, but with care and concern. I left with full understanding of his findings during our visit. They treated me with respect and care. I have no complaints about him! However, the parking situation at that building is untenable. There are not nearly enough wheelchair accessible spots (which I, a wheelchair user, really need), let alone parking spots, and as cars have gotten wider, the spaces need to be accommodated as such. So visitor beware!

Dr. Chris Wolfe is excellent, as is his staff! Very warm and welcoming. They have a great selection of eyeglasses, and they all like to help you find the best pair!!!

I have been using Optical World for 26 years and my loyalty should speak for how pleased I have been with the experience. Only once in all those years did I deal with a subpar employee and he did not last long. Appointments are easy to make and doctor is always on time, friendly and answers all questions. Highly recommend.

First time appointment for cataract evaluation. Staff very courteous and knowledgeable. Dr. Monson explained my eyes to me so I could understand and he reassured me as to my cataract surgery. Waiting for second appointment with surgical consult with Sherry. So far so good.

Kaiser Optical Cottle road in San Jose is the worst facility I have EVER delt with.. I have been getting my eye prescriptions from Kaiser for over 25 years and this frosts the cake! I can not afford their expensive and time delayed eyeglass, period!! $400 for 1 pair.. I choose to go outside to get my glasses and have for many years and I pay ⅓ the cost. I called today for the PD reading so I can order glasses, I have my prescription yet the PD is not on it.. I waisted all day yesterday on the phone trying to reach a “real person”. Finally later in the day I reached several through the wrong prints on the automated lines. Different people gave me different phone numbers. I’m was advised to call this number and then that number.. This morning I finally reached the sales department which in the recording states appointment for glasses.. (mind you this is not what I needed) but reached a girl whom said I need to schedule an appointment for my PD reading and it will run $20.00.. I said I had my prescription and it doesn’t have the pd reading.. she said that the PD reading is not done with the appointment for a prescription. Seriously? Then I asked to get an appointment and she said all day, week is open but you can not drop in.. I said what times do you have today, she laughed and said what time do you need.. then I said you mean all day is available and she said yes.. I then said why can’t I just drop by, she said you need an appointment.. This is ridiculous that you have to pay for your prescription and the pay for a PD reading!! Kaiser should be reported for gouging the patient.

I have been waiting for over an hour. No one has said anything as to why. Very unprofessional. Your time is worth more. Find another doctor

Very thorough! Dr Hashisaka took her time and made sure that she gave me the best possible result. I was also impressed with the advanced technology the office used during my visit and Delilah was a pleasure to work with when placing my order!

They always do such a great job here. Very welcoming. Great experience. That’s why I keep coming back all these years.