Reviews

They deleted my first review...let’s see if this one sticks. Receptionist on the phone is incredibly rude and stuck up; hung up on me when I asked him if I offended him somehow. Unprofessional!!! Felt more comfortable with Dr. Kauderer down the street

I rarely write reviews on Google but my experience today really left me angry! Context: They were our family eye doctor basically my entire childhood, but I stopped seeing them regularly when I graduated college. My parents, though, still go to them (probably not after today) and have provided them many many years of patronage. Experience: Recently my lenses broke and I called them to get my prescription for my new eye doctor (I no longer live in PA.) They told me they had "no obligation" to send me my own medical records--meaning they could but didn't feel like it-- because the records were old. I told the gentleman on the phone that I understood the records were outdated but my new eye doctor would like to have them. I was told my family could in theory come get them for me but they would need an appointment and he very gleefully added that they will be closing quickly so such an appointment would be impossible. He hung up the phone before I could ask about the frames I got last time. He was very aggressive on the phone; not sure what was so insulting about a high school teacher trying to fix his lenses so he can read the board, but I guess he found that profoundly upsetting in some way. This really was a nasty and totally unnecessary exchange with a family who has been with you guys for many years (even when your practice moved locations!)

I went to this eye doctor years ago and I remember that I had questioned a bill I received. They apparently didn't like that and after making my next eye exam visit with them, the husband called me back and said I did not treat them right and cancelled my appointment. Wow! Go somewhere else people!

A superb Optometrist/physician. Very thorough and seems to enjoy his work. He seems just as happywith your improvement in vision as you are.

Dr. Z is the best eye doctor hands down. So personable & highly knowledgeable. Makes you feel comfortable & explains everything. He also doesn't try to bleed your pockets with unnecessary expenses.

Dr. Zeitlin is the best eye doctor I have had in my 40 years of living and I’ve had horrible vision since I was a baby. He is awesome... he’s patient, understanding and very knowledgeable. I trust his opinion and his skills, because he is the 1st doctor who ever helped me to be able to see like a normal personal. It’s like he gave me a new set of eyes. I thank him for helping me to see things clearer.

Only Sam's I've ever been to that has just one associate to help and take care of customers. While I'm waiting with another man to be helped, for 15 minutes now, the associate is just chatting it up. Not a care in the world that he has customers waiting. I'll never come here again.

My husband and I each ordered glasses, explaining at the time that we needed them within a week as we were going out of the country. We were told they would let us know if it was a problem. They never did. I called 2 days before we left, then one day- they still had not arrived. We were disappointed at the poor service and will not use Sams again. Sams told us to come in for a refund, but that really didnt help as we needed our glasses

They cancelled my appointment 2 days before I was scheduled to arrive. I went into this location on Welsh Rd in Willow Grove (Optical Center) on September 26. I scheduled an appointment for October 10th 2020. I took the day off from work to be available for this appointment. Today, October 8 the Optical Center informs me that the appointment is cancelled. I already took the day off and can't get it back. I asked can they accommodate me with another appointment because the cancellation is on there side. They're next available for me was another two weeks away. Luckily for me, Costco isn't far away.

Whatever doctor I go to at Vision Works has been very professional and thorough. They listen to their patients and explain everything. Lenses are very expensive but I get top of the line because that's what I need. It is hard to just get an estimate from them on what your out-of-pocket cost will be after insurance. They just want to make the sale. However, their glasses are always done right and I have never had any problems with glasses or contacts purchased from Vision Works.

Outstanding service from the moment I walked in the door until I walked back out. The staff on the floor were exceptionally attentive, the doctor was very pleasant and efficient, and I did not have to wait more than a few minutes for anything. The staff member who helped me choose my frames, was very friendly and very honest in her recommendations. She helped me pick a pair of glasses that I absolutely love, and I can’t wait to get them. Even better, she didn’t try to upsell me on everything. She also adjusted my existing sunglasses that were a little bit too big and were sliding off when I looked down. They fit great now, and I appreciate her going the extra step.