Reviews

Dr. Firmin is the best eye doctor I’ve ever come across. Not only is she thorough, knowledgeable and smart, she’s also funny and very down to earth too! That’s a hard package to find :) she helped me figure out what was happening to my toddler’s eyes too and fixed the problem. I am so happy I found her and I couldn’t recommend her more highly.

Dr. Firmin is a great doctor. She is very knowledgeable and efficient and thorough. She is very down-to-earth. She puts you at ease during your visit. I am comfortable and very confident to having her as my doctor.

I visited recently for my first eye exam in years. Masks required upon entry but no mention of vax requirements. The staff were kind and seemed to have a strong camaraderie between them. Dr. Firmin made me feel very comfortable as she examined my eyes and explained every part of the exam. Before my appointment, I was concerned about how insurance would be involved in helping me get my new glasses, but the staff showed me which glasses would be covered by insurance. The lobby also smelled pleasant like expensive perfume and gave the store a cute boutique kind of feel. I was able to pick up my glasses two weeks after my exam which was a lot quicker than I expected. My only critique is that my appointment was for 11am, but I didn't get sent back to see Dr. Firmin until after 11:30am. I chose the earliest appointment available to me to avoid having to wait so long, but that was pointless. I just had to sit in the lobby and wait for someone to speak to me. No mention of why my appointment was delayed. Luckily, I didn't have anything else to do that day. Overall, I enjoyed visting Optima Vision Center and will be choosing them for my next eye exam.

The people working there were great, very kind and helpful. I bring my family to get an eye exam and glasses. Great customer service and atmosphere, I would highly recommend it. And I would like to appreciate and thank you for your services.

I went to Dr Brown after I had a bad experience last year with my contacts from another Doctor. Dr. Brown’s office is very professional and proficient. Dr. Brown was WONDERFUL!!!! She explained things to me that help me be more comfortable with wearing my contacts. The suggestion she gave me was not given last year, and I almost gave up on wearing contacts. I’m so glad I found Dr. Brown. I am enjoying wearing my contacts and the flexibility it allows. Thank you Dr. Brown I appreciate you!!!! I would give her 10 stars if it allowed

Absolutely loved my experience at Brown eye care! The whole staff at the practice is so kind, welcoming, professional and really take the time to explain things to you. Highly recommend!

Went there saying I was just pricing for an inexpensive pair of RX sunglasses. No one in the store but the proprietor. Showed him an ad I had and he basically said I could go somewhere else! I didn’t even have a chance to tell him I had a lot of flexibility in what I was going to pay! Just plain rude. I can understand why there weren’t any other customers.

Gone to them for over a decade. Amazing customer service, extremely personable and understanding. I have gotten 6 pairs of glasses from them, they do great with working with insurance. They have helped refit my frames a few time when they got bent out of shape same day as my appointments. I can not recommend them enough.

Don’t usually post reviews if I’d had a bad experience with a business/office but I felt I had to on this one… Can’t say I’ve been treated this poorly after a medical appointment ever. The staff was very rude upon scheduling my appointment and upon calling back to obtain my prescriptions. Their lack of electronic system makes it difficult when you need to access your prescription. I was accused of not holding onto a paper copy of my rx provided months prior after my appointment; however, I was never given an rx- only #s written on a post-it note that will not suffice when ordering glasses. I felt attacked when I stated I did not want contacts- very weird interactions overall. I will not be returning here for an eye exam or recommending to anyone else.

Referred here to see the well credentialed Cordelia N. Uddoh, MD, R. Ph. A little taken back when I entered because of the non affiliated glasses store in the front of the bldg. Quaint office space once inside but very dull. With no windows it feels like they need a upgrade. Even the lighting is shadowy. With that said, the staff are also boring at best. Makes you wonder what goes on when customers aren't there? Most places have loud easy listening music or a low playing t.v. but not here! Bring your beats cushioned headphones. Once meeting the doctor, pretty much of the same. Although very knowledgeable she was bland and straightforward. I needed to surgically remove a bump on my eyelid. But first I was walked around for testing of my vision. I realize that everybody can't be " jolly" at work but you're supposed to make people feel welcome WHEREVER the business is! Add that to the lengthy doctor's visit slowness and you suddenly feel the need for freedom when it's over!! I personally just wish that ALL of the African American establishments that I frequent would, invest not only in fancy equipment but pleasant and welcoming customer service!

I’m over due for an upgrade in eyewear Tom Ford has a pair that’s getting my attention see ya soon Steve🙋🏽‍♀️ …