Reviews

Had a great experience here. Optometrist was kind, efficient and caring. Didn't feel rushed. The ladies helped me choose reasonably priced frames. Everyone was friendly and welcoming. Wanted to go back to a "Mom and Pop" type of Eyecare after using a chain for the past few years. New Insight Family Eyecare in Waterbury didn't disappoint! Also love the Southbury location! Thank you!!!

I’m a new patient to this office this year. Every phone call made or visit, everyone has been super accommodating, attentive and caring. Dr Villacis has always been phenomenal, professional and knowledgeable. Highly recommend and I am glad to have found them.

I was here yesterday as a new client. The place is very upscale and the staff was knowledgeable and professional. The eye doctor was superb,friendly and took time to explain everything thoroughly. He answered all my questions and never made me feel rushed or like he was too busy for questions ( like some eye doctors I've been too) Anybody looking for a great eye doctor where you can get either glasses or contacts should really try this place. They accept most insurances and deliver top notch service from start to finish!! I give them 5 stars 🤩

Dr.Brian Wolanin is the best! so professional, down to earth, and doesn't waste your time. i was in and out and he also was very good with my two year old who was with me. he is very easy to talk to. he truly cares about his patients and their eye health. the office staff was phenomenal as well! the person who brought me in to do the eye tests on the machines was so nice and caring and explained each machine thoroughly.

Staff is highly professional, approachable and makes you feel at ease. Dr Wolanin was knowledgeable & will continue to be whom I would choose to for my eye health for years to come. The office is conveniently located, with high tech equipment for optimum eye health.

The exam was nice and quick. The pre - exam member was friendly and explained each test thoroughly. The doctor was nice enough, not much of a talker. Jenna the girl at the optician portion was lovely and friendly. She knew her stuff and accommodated me with all of her knowledge. Will definitely return.

It states be arrive 10 minutes early. There were not ready. When I tried to open the door at 7:55 am both ladies just started at the door.. The selection seems much smaller than prior. The lady that assisted me just pointed at everything when I picked out glasses she said those were a charge even tho she pointed to the selection that I picked from . Just a bad experience overall. The old location, those ladies were nice and polite. I loved going there. I WILL BE CHANGING MY LOCATION MAYBE EVEN ENTIRE EYE DR... NOT A HAPPY CUSTOMER.

I have a family of 5 and 3 are kids I showed up 10 minutes late getting my family ready to get there . The lady in front was so rude in front of my family with a serious face saying plainly your late you have to reschedule. I don't recommend this place at all unprofessional, rude , and nothing near family oriented. This place will be out of business soon , I suggest removing the lady at the front desk . Can't believe she gets paid to be rude to people like that dragging that business down and customers walking out that door.

My eye exam was good. The doctor was very professional and asked/ answered my questions. I ordered glasses, the man assisting me was very helpful and patient. They took about two and half weeks to come in. I expected about a week. The glasses are nice, however I needed them adjusted and one pair was good the other pair they couldn't get it adjusted after 3 times so I left it alone and figured I give it a few days. The girl assisting me seemed like it was a bother since she had to go in the back room to fix them or pass them along to the tech. Waiting on her I noticed another customer asking about his adjustments and the same thing. Seemed like they get bothered when hey have to go back to fix them. The glasses fell off my face when I bent over and they don't sit on my face well. Wearing them all day I get frustrated having to play with them constantly. I am going to try another My eye doctor location to see if they can fix them to my liking.

I’ve been coming here for several years to see Dr. Kevin So. He sees me, my kids and my husband and we are all always satisfied with his care! He’s very patient with us! Absolutely love it here!

Sandra at the store on Lakewood Road in Waterbury, CT is amazing! Thank you Sandra for your kindness!