Reviews

I had an appointment that I had scheduled and confirmed several times with this office, through those alerts you send out. I am a previous customer here, when I showed up for my appointment the receptionist said my appointment was canceled. Nobody called me an canceled it, I had just confirmed the appointment the day before.

Dr Goodman is the best there is. After dealing with an eye issue for over 6 months, getting wrong diagnoses and seeing 3 other doctors (per recommendations of others), I was referred to ReFocus and the entire experience was amazing. Friendly staff throughout the entire company. I was able to get in quickly for my first exam. Dr Goodman was kind and understanding. He is truly the best there is. Fast forward a few weeks and today he just did surgery to resolve my issue. He and his staff again were great. I could not recommend Dr Goodman and the group at ReFocus more highly!

I have been going for yearly eye exams for several years. The receptionist was very pleasant and despite it was lunch time and she was alone, she remained kind and kept working. The next person (Leslie), did some of my exam was pleasant and explained every part of the exam and was very thorough. The last person Dr. Goodman, was very pleasant and explained to me the results of my exam.we spent a few minutes before I left talking about our dogs, and he has a great sense of humor. Check out time ran smoothly and I was given my prescription for new glasses. At the main desk I made my eye exam appointment for next year. Upon leaving the front desk staff all said thank-you. As a nurse It is important to treat each person with respect and kindness, and that is how I was treated for my visit at Refocus on September 7,2023.

Dr Goodman, was awesome he’s a great eye doctor.especially the nurses that work with him are great. The one who put the drops in my eyes treated very nice and was cautious with everything she did. Dr Goodman is definitely a keeper and he also treats my mother too,that’s how he became my doctor because of the way he treats and cares for my mother. The workers who check you in and out are amazing too this place is a ten plus .

I stopped coming to this place a while back but when my eye exam needed to be done this year I decided to give them another go. Boy do I regret it. I went in did my eye exam and proceeded to schedule a lens fitting to get contacts. The Friday before my appointment I get a call that the technician doesnt do lens fittings on Mondays. I proceeded to make another appointment for a Tuesday and when I arrive the lady tells me she had scheduled me for an exam not a lens fitting as I had asked for then said she could try to fit me in for it that day. I wasted my time going in for nothing. I work everyday and have little time to waste but these people seem to not care of their patients time as long as they’re getting paid. I will never com back to this place. I’ll take my money somewhere that will actually value my time and listen to patients when they speak. Do not waste your time with them.

First off I’m highly disappointed at the fact they made it an issue for my son who’s only 1 to keep his mask on. Then what makes it worst Dr. Buck had the nerve to pop my sons hand because he touch one of the light tools. I found it very unprofessional and his comment “you get big buy your own toys to touch but in my office you don’t touch my toys” very unprofessional you tell me what 1 year old will remain calm when there’s a stranger all in their face poking around in there eyes ! Never again will me or my children step foot in there!

This place is great! I've been going to Waterbury Eye Associatea for years now and they have always provided me with such kind and professional vision care. Also... Ray is the best! He is always very helpful, caring and accommodating. He truly cares to LISTEN to any concerns I may have and always does his best to ensure that everyone has a pleasant experience when they visit Waterbury Eye Associates.

Dr Pulaski is the best eye doctor. He has helped me since I got a concussion in Nov 2013, when nobody was able to help me. He helped figure out I had lost vision and that my eyes were the root of my migraine issues. I'm forever thankful. He … More

We have gone to this practice after an accident and my wife felt the Dr. was pleasant and very knowledgeable. That is the only reason I gave it a two. We have to drive between 30 to 40 minutes to get there and we always had a 30 minute to … More

Very professional and one of the best I’ve seen. Wore glasses since the age of nine and contacts since teenager. Both the staff and doctor have always been wonderful. Yes you do have to wait sometimes, but that’s because he takes the time to listen and fix the problems you have!

It was my first visit at this location. Doctor was great. She had me laughing the entire experience. I felt very comfortable with the entire staff as well. Mari assisted with finding the right frame for me. She is also a nice person. Doesn’t obligate you to do anything. She presents all the best options for you. Will be coming here as long as I live in CT.