Reviews

Staff is highly professional, approachable and makes you feel at ease. Dr Wolanin was knowledgeable & will continue to be whom I would choose to for my eye health for years to come. The office is conveniently located, with high tech equipment for optimum eye health.

The exam was nice and quick. The pre - exam member was friendly and explained each test thoroughly. The doctor was nice enough, not much of a talker. Jenna the girl at the optician portion was lovely and friendly. She knew her stuff and accommodated me with all of her knowledge. Will definitely return.

It states be arrive 10 minutes early. There were not ready. When I tried to open the door at 7:55 am both ladies just started at the door.. The selection seems much smaller than prior. The lady that assisted me just pointed at everything when I picked out glasses she said those were a charge even tho she pointed to the selection that I picked from . Just a bad experience overall. The old location, those ladies were nice and polite. I loved going there. I WILL BE CHANGING MY LOCATION MAYBE EVEN ENTIRE EYE DR... NOT A HAPPY CUSTOMER.

I have a family of 5 and 3 are kids I showed up 10 minutes late getting my family ready to get there . The lady in front was so rude in front of my family with a serious face saying plainly your late you have to reschedule. I don't recommend this place at all unprofessional, rude , and nothing near family oriented. This place will be out of business soon , I suggest removing the lady at the front desk . Can't believe she gets paid to be rude to people like that dragging that business down and customers walking out that door.

My eye exam was good. The doctor was very professional and asked/ answered my questions. I ordered glasses, the man assisting me was very helpful and patient. They took about two and half weeks to come in. I expected about a week. The glasses are nice, however I needed them adjusted and one pair was good the other pair they couldn't get it adjusted after 3 times so I left it alone and figured I give it a few days. The girl assisting me seemed like it was a bother since she had to go in the back room to fix them or pass them along to the tech. Waiting on her I noticed another customer asking about his adjustments and the same thing. Seemed like they get bothered when hey have to go back to fix them. The glasses fell off my face when I bent over and they don't sit on my face well. Wearing them all day I get frustrated having to play with them constantly. I am going to try another My eye doctor location to see if they can fix them to my liking.

I’ve been coming here for several years to see Dr. Kevin So. He sees me, my kids and my husband and we are all always satisfied with his care! He’s very patient with us! Absolutely love it here!

Sandra at the store on Lakewood Road in Waterbury, CT is amazing! Thank you Sandra for your kindness!

I had an appointment that I had scheduled and confirmed several times with this office, through those alerts you send out. I am a previous customer here, when I showed up for my appointment the receptionist said my appointment was canceled. Nobody called me an canceled it, I had just confirmed the appointment the day before.

Dr Goodman is the best there is. After dealing with an eye issue for over 6 months, getting wrong diagnoses and seeing 3 other doctors (per recommendations of others), I was referred to ReFocus and the entire experience was amazing. Friendly staff throughout the entire company. I was able to get in quickly for my first exam. Dr Goodman was kind and understanding. He is truly the best there is. Fast forward a few weeks and today he just did surgery to resolve my issue. He and his staff again were great. I could not recommend Dr Goodman and the group at ReFocus more highly!

I have been going for yearly eye exams for several years. The receptionist was very pleasant and despite it was lunch time and she was alone, she remained kind and kept working. The next person (Leslie), did some of my exam was pleasant and explained every part of the exam and was very thorough. The last person Dr. Goodman, was very pleasant and explained to me the results of my exam.we spent a few minutes before I left talking about our dogs, and he has a great sense of humor. Check out time ran smoothly and I was given my prescription for new glasses. At the main desk I made my eye exam appointment for next year. Upon leaving the front desk staff all said thank-you. As a nurse It is important to treat each person with respect and kindness, and that is how I was treated for my visit at Refocus on September 7,2023.

Dr Goodman, was awesome he’s a great eye doctor.especially the nurses that work with him are great. The one who put the drops in my eyes treated very nice and was cautious with everything she did. Dr Goodman is definitely a keeper and he also treats my mother too,that’s how he became my doctor because of the way he treats and cares for my mother. The workers who check you in and out are amazing too this place is a ten plus .