Reviews

I recently had the pleasure of visiting Dr. Shanee Chandler-Drakes clinic for an eye examination, and I must say that my experience was nothing short of outstanding. One of the standout aspects of my visit was the clinic's cutting-edge equipment. Dr Drakes has clearly invested in the latest technology to ensure the highest quality of eye care. The advanced equipment made the entire examination process efficient, accurate, and surprisingly comfortable. I highly recommend Dr. Shanee Chandler-Drakes to anyone seeking top-notch eye care backed by the latest technology. Their commitment to excellence and patient well-being is truly commendable. Thank you, Stamford Family Vision Center, for setting a new standard in eye care!

Dr. Shanee Chandler Drakes is an exemplary optometrist who embodies compassion and dedication to her patients. From my initial appointment, she impressed me with her genuine concern for my well-being and her willingness to work with my insurance to ensure I received the best possible eye care. Dr. Drakes went the extra mile to maximize all available rebates and benefits, making the entire experience stress-free and financially feasible. Her commitment to personalized care is evident in the way she takes her time with each patient, attentively listening to their concerns and providing thorough explanations for all questions. I never felt rushed or like a mere number during my visit, as she treated me with the utmost respect and empathy. Dr. Shanee Chandler Drakes' exceptional professionalism and compassionate approach make her an outstanding optometrist, and I wholeheartedly recommend her to anyone seeking top-notch eye care.

It seems that Dr. Wasserman's office manager has a lack of understanding of elderly patients as it relates to their general use of technology. My 91 year old mother had an appointment that was scheduled a year prior and the office did not send out an appointment postcard or any reminder other than leaving a voicemail on her cell phone. She does not pickup voicemails from phone numbers she does not recognize in an effort to avoid becoming a victim of scammers. Well, she missed the appointment and Dr. Wasserman's office billed her $75. I phoned and spoke to the office manager and tried to explain this to her, and while she admitted that this has happened with other elderly patients, she did not understand the need to change their practices when it comes to dealing with the elderly. I suggested they either send a postcard reminder or ensure they speak to the patient directly, and not rely on voicemail, at least when it comes to their elderly patients. She said that's not going to happen. I then advised that I will be sure to post a review on Google explaining this so others will know. Well, the office manager perceived this to be a threat (I guess because they have a number of terrible reviews already, many questioning their billing practices and complaining about their office staff), and so Dr. Wasserman sent a certified letter to my mother advising that they were dropping her as a patient because I threatened them. I'm sure this will generate a counter-response but my account of the situation as it occurred is accurate.

Great job, Leonora and Dr Wasserman! Leonora has been doing an outstanding job since joining the practice. The first time I met her and needed frames, I was so impressed by how hard she worked to track down and order exactly what I was looking for to make sure I could make my purchase with you. Since then, her dedication to helping us - by working hard and making it seem easy - has continued and we really appreciate it. She also goes above and beyond in terms of welcoming patients and grabbing forms to get a jumpstart so we’re not standing and waiting, and she has even helped me get an appointment moved up to work better with my insurance. She’s a friendly bright face we’ve come to know and trust and I wanted to commend her on her efforts. Additionally, Dr. Wasserman is exceptional. He is extremely knowledgeable and it’s fun to hear how excited he gets about the science of your eyes. But on top of that, he is warm, friendly and always leaves us feeling confident we are in the best care. We trust him with our eyes and could not recommend him more highly.

Dr Wasserman is wonderful. Unfortunately the rest of his staff stinks. I received a collection notice about a bill I didn’t even know about at the same time as I received one from the office. Some of the billing was duplicated. When I went into the office she told me that she hadn’t sent anything to a credit agency. Finally she looked it up and voila! She found it. Thanks for messing with my credit score.

The doctor is very nice. But the lady Barbara was very rude to me and she actually yelled at me which is something you shouldn’t do to a customer. I was asking questions and she was impatient and she wanted to continue to be rude I think she may be new, the other women were very patient and respectful she should not be working with customers with that type of demeanor.

I Read it5 star because the service was great. The reception is very helpful and I received by glasses with the prescription that they gave me to be the perfect eyesi

I went in for new contacts and Dr. Craner was extremely friendly and thorough! Additionally, I had an issue with the parking app and ended up being 15 min late for my appointment. I was very apologetic and he was very nice about it. He gave me samples for a newer kind of 1-day lenses to try out and also for my original lenses. The evening I went in I was the last appointment and the receptionist, Chris, had to leave a little early, so I didn't get to meet her. However, when I called to order the lenses I had chosen, she was also very friendly and was helpful explaining the insurance questions I had. I would definitely recommend!

This unassuming optical shop in a corner of the Stamford Mall is a gem. My wife and I have been with them for at least 15 years. We love the mix of familiarity and professionalism that everyone exudes when we visit. Come and try them.

I had my appointment today. Gisel helped me and she was so nice and explained me everything. She took her time to explain me everything about getting contacts for my first time. She cleared all my doubts. Definitely the best person that could’ve help me. 5 stars

I’ve been a client of Cohen’s for approximately 30 years. So lucky to have met Mike. Not only is Mike a very skilled craftsman, more importantly, he is kind, thoughtful and will go the extra mile to accommodate his client’ needs. He is extremely informative, knows his products very well, and educates his clients when they are purchasing eyewear. Look no further for eyewear, Mike at Cohen’s Optical in Stamford is the best!