Reviews

Dr. Chow and the office staff are professional, friendly, and attentive. There was an issue that involved a recent information system upgrade. If the provider unilaterally changes an appointment time, the provider should take every measure to ensure that the client agrees and is aware of the change. I received an incomplete (line dropped) phone call in which I didn't receive information about a time change. I did receive an email that asked for attendance confirmation, and I (incorrectly) assumed that the time had not changed. My mistake on the email, but in a busy world where attendance confirmations are standard procedures I expect more than standard procedures for a time change.

Very glad to have met Dr. Hwang; she was detailed and thorough in her explanations which was really helpful. Annie was great as always; her expertise in frames & lenses was really appreciated. I did not like the questionnaire on the tablet; it asked for too much irrelevant details for an optometrist's office. Thank you in any case.

Great experience! Dr. Was friendly and thorough with the exam. The office staff was wonderful as well. They offer great prices on contacts as well. I would recommend them to anyone looking for a great optometrist and vision center.

Dr. Phan is a highly professional doctor and ethical gentleman with a unique sense of passion and sincerity, unmatched by common medical practitioners in my opinion. I would strongly recommend his consultation and treatment with full confidence in the best possible outcome.

Absolute waste of time, ordered prescription lenses for my Ray-Ban, and these guys are taking more than a month. Not sure how ancient their system is, something which jins can do in minutes requires them a month. Update: even after 2 months this is the best they can give, my earlier frame and 2 unfitting lenses. I hope LensCrafters take an action against this particular store for ruining the brand. Final Update: Finally I did get my glasses, but the width of the lens was double the size of my frame. Not sure how could someone cut the lens so terribly, it's like the company does not have any interest in running the business. For sure, I will never step back into their store ever.

the service they provide here is amazing! no matter when you bought the glasses, folks are always happy to help. they adjusted legs of my glasses so it won’t slide. It saved my day!

LensCrafters is a great place to visit for new pair of glasses. We were greeted and shown many glasses by the employees and they were very helpful to us. Errol was the person who went out of his way to show great customer service and we were very delighted with his presence. Would HIGHLY recommend! Thank you!

I normally don't write reviews and If I do, I try to stay positive. Have been contemplating to write a review about this place for a very long time but the knife has hit the bone! My eyes are still killing me with pain and headache and after spending nearly $3000 (Three thousand) on my very first pair Cartier eyeglasses (No, I'm not spoiled or rich, but I just wanted to take good care of my eyes and what a bad choice of location I made for that). In less than a year since I bought them, with over a 45 days delay on getting the glasses, my glasses have been in for correction on lenses (about three months), Re-Alignment (over 4 months) and fixing after falling apart entirely, I had only about a two months good use of my glasses in which even after they came back from re-alignment they were loose and ended up completely falling apart! I thought may be I have this experience since they had to send the glasses as they say "to Cartier Center in Europe" and that's why is taking so long but as I read through these comments, I can see that many other people have the same experience which indicates something is very seriously wrong about this place and the way they service their customers, orders and repairs. May be they are not paying their service centers properly or on time that they have such a poor and long servicing time, whatever it is, something clearly is very wrong about their practice model. I I will never ever recommend them to anyone. Yes they do have a very nice selection of glasses, but horrible, unreliable service on any level. You leave an expensive pair of glasses there and they don't even give you any paperwork that you left anything there, making you always worried as to what could have happened to my glasses since they never call you to follow up even after they promised to do so. Those two couple of people that got good reviews are swamped with all the work and not managing all the promises. This was the very fist time that I ever needed to buy eyeglasses and used this place and am so disappointed for such a bad choice of optometry services! Bad, bad bad service.

The front desk manager is very rude and had a very bad attitude. Dr. only care about your follow up visit, once you paid, they don't care about you. Be careful with this company. I took my kid for an eye exam with one doctor, she checked him and diluted his eyes, then she said she can give his drop for improving his eyes. Then by knowing that we won't do follow up, she refused to send prescription to the pharmacy and help my son the drop to improve his eyes anymore. I am stuck as I've already used the yearly insurance with them. I don't know what is the reason, but rejecting a kid for better care is not what Dr. should do. I would not recommend this place.

My biggest issue with this optometrist is the horrible poor quality of their lenses! I’m having to constantly clean my lenses way too frequently on a daily basis, and they don’t clean as well. A good pair of glasses should not attract dirt, dust, and lint so easily, and should also be easy to clean! So, while they’ve got high-end designer frames to choose from, their poor quality lenses makes wearing glasses an inconvenient chore by having to clean them repeatedly with a microfiber cloth. Getting Prada frames just wasn’t worth the price when paired with cheap lenses that obviously are not coated properly or effectively. Switching optometrists! Never going here again!