Reviews

Immediately after my son was born, we noticed a “bounce” in his eyes. I was able to get it on video for my pediatrician who sent the video out and referred us here. We waited 3 months for the appointment and about a week before, they called to reschedule because “the doctor wouldn’t be there the day of our scheduled appointment.” Doctors have lives also so I completely understand. The receptionist told me the next available appointment was 2 months away, and I told her absolutely not. She was able to find a sooner appointment 2 weeks after our original scheduled appointment. The day of his appointment they called and pushed back our appointment by 40 mins. Then called be again an hour later to say that the doctor had a surgery and that we would have to wait around. We drove 3 hours there and back. And waited for 2 hours (which we were prepared for) for the doctor to speak to us for less then 60 seconds. Came in looked at his eyes, said it’s normal and quickly walked out. Asking the staff when her next appointment was as she was leaving our room. Didn’t ask us about other concerns. Just said it’s normal. I definitely don’t feel like she even watched the video that my pediatrician sent, or even looked at his chart. After waiting 3 months plus 2 week reschedule and another reschedule the day of the appointment. And waiting 2 hours, we probably would of felt better if she sat down and had a genuine conversation about our sons eyes. Still feeling very uneasy about his eye movement and will most likely have him looked at my someone else. The woman who did all the questioning, eye exam, and dilation drops was very friendly and seemed like she knew what she was doing and really liked her job. Doctor and front staff seemed nice, but I probably wouldn’t recommend to anyone. Something as serious as your child’s vision deserves quality time and care.

They don’t pick up the phone often, 3 girls sitting, talking and laughing while people on the line are directed for a call back number!! Strange You get paid to do work for people so do your job right!!!

Dr. Tang and the staff at target optical are wonderful. We have been going for a few years and they always make us feel welcomed and heard. Dr. Tang answers all concerns and questions. They staff are so helpful with explaining insurance and picking out glasses.

Vision center has an issue accepting HSA payments. I've spent hours on the phone with my HSA only to find out the problem is Walmart! Today I received a call around noon stating they were working on it. It's almost 5 hours later, and I've heard nothing.

Dr Pole performed cataract surgery on me Ks I had an excellent experience with him and his team. I had seen another doctor first to discuss surgery but he was so rushed I ended up going to see dr pole for second opinion. He listened, explained things well, and took great care. I highly recommend him.

Dr. Field has been helping me with a dry eye problem after I had shingles in my eye. I had consulted with several doctors before getting the help I needed from him . After examining my eyes, he made a specific diagnosis that led to eye drops that I needed.. He carefully explained what he was doing every step of the way. I would highly recommend him as a qualified ophthalmologist.

I enjoyed her and her staff very pleasant and professional. Nice selection of frames and the office is clean

I was very impressed with Lake Forest Family Eyecare from the moment I walked in. The facility is bright and beautiful and the staff is very friendly. Dr Drey took his time explaining the details (in a way I could understand) of my exam results and what the next steps should be. Lisa and Savanna were extremely helpful and fun to work with while choosing my new frames. Overall this was great experience - I would highly recommend! I’ll see them again for my annual exam.

Dr. Gauthier was wonderful! She explained everything as she was working, which was super interesting — previously at eye doctors, I’ve had the air puffs, imaging, etc. all done without knowing how it worked or what the goal of each test was. This appointment was fascinating! She was also more thorough than other eye docs I’ve been to, which was comforting, and was friendly. No wait beforehand and the front counter folks were super nice too.

No follow up on an order that has now been on going for 3 months. I ordered a replacement pair of glasses for my husbands glasses which we paid extra to receive extra coverage for damage or broken glasses. I requested new pair to replace broken pair 3 months ago now and still absolutely nothing. Ever since Dr. Gotlieb left and this practice was bought out the service has gone way down hill. Called for the 6th time today to check on where my husbands glasses are? On hold currently for 20 minutes while they are “checking” on status. This is crazy. I would recommend going elsewhere for reliable service.

Number still doesn't work as the other review states.