Reviews

Great staff and doctors

I will try to get my insurance to work there .They were so helpful and have a huge selection there.

Always a good experience at SightMD! They were gracious in finding me a slot at the Brick office for an urgent eye situation (I usually go to Toms River) - thank you! - and Dr. D'Alterio is always quick to help and provide care to resolve issue. A sincere thank you to the team at the Brick SightMD.

The eval and guidance from Dr. Perry was thorough and very helpful!

Such a great experience- Cheyenne was so very helpful especially when my insurance didn’t want to cooperate. She really helped me make the necessary decisions in purchasing new glasses. Thanks Cheyenne

I ordered some glasses from them. They told me it’d be 7-10 business days. So I waited a week, never got a call. Waited another week, still no call. So I call them and they tell me they sent me a text a week ago that they were ready, I …

Santa Rosa, CA 9-13-23. Phone answering for location was problematic. I was told the store was not near Macy’s when it’s fairly close around the corner. Staff needs to make sure the whole process, including finding the store, is positive. No one wants to hear a store name and park nearby only to look and look and end up walking an unnecessarily longer distance. Phones need to be answered so customers aren’t frustrated by wait times over ten minutes. I was greeted on entering the store but the person was not smiling or welcoming. When told about the parking close by issue and long wait time on the phone, I didn’t feel heard and no apology was given. So I went to wait for the doctor still feeling frustrated. I was asked if I wanted additional testing for $30, which was declined due to seeing my regular ophthalmologist. All testing fees should be disclosed prior to exam scheduling. The eye doctor, Efrem Prada, O.D., was excellent, personable and professional. He was very good at accommodating my high prescription for contacts and found a good alternative. Very nice man; he did his job excellently. Nicole waited on me to select glasses frames, and she was very easy to talk to and was very fun to work with. She was very thorough in checking out the order form and had a manager go over it for accuracy. When I called back later to pay for the order, she was not even told initially that she had a call on hold. 😵‍💫 More manners needed there. Why make the paying customer wait unnecessarily?? Let’s train the people how to appropriately respond to customers to minimize their wait time and gave a pleasant experience. The glasses turned out very nicely.

They gave me plastic lens. On my left eye they glued two pieces of plastic together. When I went in and told them I couldn't see out of these glasses the young woman said she would not be getting my money back.

I have been a patient of Dr. Schoene for many years. She is an excellent eye Dr. Efficient but willing to listen to patient concerns, and responds to them. I will continue to see her for my eye care needs.

I had an amazing visit to the eye doctor. Finally, I received the correct prescription after telling my previous eye doctor multiple times that my glasses and contacts weren't working for me, but they didn't respond. However, the staff at my new eye doctor's office were incredibly patient and kind. They managed to fit me into their busy schedule when other businesses said they didn't have any available appointments. I was greeted warmly as soon as I walked in by the front desk receptionist, who was very nice and patient. I wasn’t there more then an hour. My eye doctor, who I believe was named Mrs. Jennifer (though I could be wrong), was fantastic. She took the time to educate me thoroughly and answer all of my questions. There was also a helpful young man with a Courage the Cowardly Dog drawing on his desk, who assisted me with selecting glasses and contacts. He was so friendly and welcoming, and his enthusiasm for his job was infectious. I can't recall his name, but he definitely impressed me with the great deals he offered. He was patient and understanding even though I can be a picky customer. Overall, I couldn't be happier with my visit and the staff at the eye doctor's office. They made the experience enjoyable and made sure I left with the correct prescription and a positive impression.

I received excellent customer service from Armine and Virginia. The staff is super knowledgeable and well-qualified. They listened to my needs and tailored the perfect lens solution for me. This is easily one of the most well-run, friendly and efficient Lenscrafters locations in the state of California. They made me feel very well-taken-care-of. Thanks guys.