Reviews

I’ve been seeing Dr Chen for years now and she doesn’t skip a beat. Friendly, smart, funny, and personable. She’s very thorough in her exams, asks important questions, and gives very clear detailed explanations that are easy for me to understand. The office is very clean, the staff attentive, and nice. Great selection of frames to choose from. There’s even couple reserved parking spots for patients.

I was drawn to this optometrist because of the positive reviews. The office is cozy and offers an array of glasses frames. Dr. Chen was very kind and offered pleasant conversations through out the exam as well. Moreover, she did a color test that I've never even experienced before. I was amazed by her meticulousness and could tell she's good at what she does. Now, the reason for my review is because in the end I found myself feeling remorseful rather than feeling taken care of as a patient. The receptionists helped me pick some frames to try after my eye exam. Linda, the manager, out of no where while I was deciding between two frames told me that they will be closing in 10 minutes. I found that very distasteful especially as a patient that made an available appointment offered. I had no intentions of staying longer than necessary, but felt rushed and pressured. After I selected my frames and was given a copy of the total break down. I asked what the Sapphire UV HR was and instead of explaining. She simply looked at me and held up an ad board and said, "it's the same one on your glasses now". My current glasses have a blue light filter coating on them, but I declined it this time. Hence, the confusion surrounding how the Sapphire UV is different and beneficial. The answer was unhelpful and I felt she made herself very unavailable to ask any more questions. Moreover, not once was I made aware of different options that were available besides the Sapphire UV HR. I had to find out this information on my own afterwards due to feeling conflicted. In the end, I purchased the glasses that night due to needing them and feeling pressured to make a decision. Lesson learned. After being told by someone else about different options that I could've went with that would've suited my needs more. I called first thing in the morning right when they opened to cancel the order. I was not comfortable working with them anymore. I was told by Linda that the order was already billed to insurance and sent to the lab. All I could think about was the fact that, one, just the night prior I was told they would be closing in 10 mins and, two, everyone left promptly after. I felt very conflicted due to this too. As a result, I was told that I couldn't cancel my order and the best thing they could do is pause it only. She then added that she asked me if I was sure before collecting payment (make that as you will). Since I couldn't cancel it I decided to call and ask if I could upgrade to hi-index to make the most out of the coating. I was able to upgrade the lens successfully and easily. The issue that I have with this is not the coating and lens that I ended up with, but the fact I had to find out through someone else proper information that would've aided in my decision at the time of. Fast forwarding, I received my glasses in a timely manner (approx. 2 weeks). I scheduled an appointment to pick them up and absolutely love the frames that I went with. The lens wipe away beautifully and the glasses felt comfortable on. The parking is abundant and located in a nice and quiet plaza. The plaza also has many great food options to try out as well. All in all, I find that since receptionists are the first and last ones to help you. The impact they have dictate your overall experience with the office itself. I really had high hopes for this office, but personally don't find myself returning due to my experience. I still recommend this office because of Dr. Chen's expertise. I would just make sure to do plenty of research prior and know exactly what you want.

My family has been patients of Dr Chen for years. She is one of the most professional, down to earth, kind, and very informative eye doctors we have seen. Her staff is awesome, her office is always immaculate and has a great selection of frames. I would highly recommend Dr Julie Chen.

Karina is the most helpful person ever. You can tell that she is not only here to work, she is here to make people feel better!! I was feeling really anxious about the payments and she was so willing to write everything out to make sure I was making the best financial decisions. Whenever I call I'll be asking for Karina. Top tier service and help. So grateful for Dr. Fan's great attitude & Karina's helpfulness!!!

Golden Vision staffing provide excellent quality of customer service and are always staying in touch with their clients! Highly recommend: Dr. Lena Chang and Dr. Jenny Phan both are very amazing optometrists! They both love to catch up with their clients and always present positive attitudes to their clients!

Our Consultant Chloe Wan has always been consistent with her expertise by providing the highest level of service for ours eyewear needs. Much appreciated her patience by reviewing our insurance coverage with options and her professionalism. Thank you!

I’m Dr. Ghods’s patient and she is an amazing doctor! But unfortunately, the system is very disappointing! Although I have been their patient for more than 3 years, every time they put me as a new patient!looks like they don't keep any record I they are just being lazy!

Dr Cheng is a very knowledgeable , patient and caring doctor. He explained everything so clearly and made sure all my concerns had been answered. The office staffs are very friendly and helpful too. I am very impressed and will highly recommend it to everyone 😊 …

Everyone was great. Dr. Sue very concerned and engaging. Nice location. Very helpful people and clean office. They took time to answer questions and give advice. They have 2 locations!

dr. Kim and his associates are the best in the business. Every time I go I have one of the greatest experiences and they take very good care of me. Dr. Kim is very patient with me and ask a lot of questions and we have some great discussions. This staff is very good and very helpful. I have been seeing him for quite a few years and well worth the drive to the main office. Thank you

I recently had the pleasure of visiting Eye Contact Optometry for an eye exam, and I must say, I was thoroughly impressed with the professionalism and attention to detail displayed throughout the entire process. From the moment I walked in, the staff made me feel welcomed and comfortable. The waiting area was clean and well-organized, creating a pleasant and relaxing atmosphere. The eye exam itself was incredibly thorough. Dr. Stanton Kim took the time to explain each step of the process, ensuring that I understood what was happening and why it was important. They used state-of-the-art equipment, which added to my confidence in the accuracy of the exam. What truly stood out to me was Dr. Kim’s commitment to answering all of my questions. He patiently explained the results of my exam, discussed any potential concerns, and provided recommendations for maintaining my eye health. Overall, my experience at Eye Contact Optometry was exceptional. The professionalism of the staff, the thoroughness of the exam, and the willingness to educate and communicate clearly made me feel like I was in capable hands. I highly recommend Eye Contact Optometry to anyone in need of eye care services.