Reviews

The people are very friendly,very passionate,very helpful & very considerate of everyone. I really like this eye dr. I would recommend them to anyone. U won't b disappointed or being like u were disrespected either.

The nurse began a typical eye test and was nice. However, it all went downhill with the doctor. Kyle Huynh does not care about you or what you're going through. This doctor was awkward to discuss my issues with and flippant about it. He then began to put an eye drop without warning me nor telling me what it is or what it does. Then pressed and applied pressure to the problem area. If that wasn't bad enough, he then took a Q tip and peeled my eyelid back and applied additional pressure, though at least for this part he did warn me that this part would hurt. I looked it up and there is eye numbing drops he could have used but he said there wasn't. As I was agonizing in pain, he read me off what I needed to take and then walked off. I couldn't think clearly nor ask the questions I wanted to afterward. The follow up nurse explained it to me in further detail but I was in terrible pain from what he did for the next few days PLUS my eye looked even worse than it did before for months. I did a follow up visit with another doctor and went a lot better. Please, go see another doctor and avoid this one as he made my eye much worse than it was before and had to spend hundreds of dollars from poor quality

I almost never leave a review on anything but this is worth an exception.. the staff is absolutely wonderful in every aspect and the doctor truly cares about his job .. he intended to give my wife and I the very best eye sight possible and that's exactly what he's done ... thanks so much for a refreshing experience!!!!!

I’m a regular and couldn’t be happier with the expert care I receive. My eyesight is extremely important and I wouldn’t trust anyone but the very best to help me care for it! Dr. Depenbusch has an excellent staff. Very thorough and knowledgeable. The Dr is truly the best!

This business is fantastic! I walked in and was immediately greeted friendly faces. I brought my son’s broken eye glasses to be fixed and it was an easy fix for Taylor! She was warm, friendly, and conversational and knew exactly how to fix them. The store was clean, organized and inviting. I defiantly recommend this business - thank you!

Dr Bernstein as a dr seems frazzled and past his prime. He had no interest in the things I had read from new MEDICAL journals and claimed I read “snake oil salesman’s things” on the internet, which definitely does happen, but that was not the case with what I was trying to explain to him. He also ran incredibly late and his office staff even seemed annoyed with him (as well as me and 6 other patients!). Office staff and nurses were awesome. They deserve a better optometrist!

Dr Kawji was very professional, knowledgeable and honest. His staff was friendly, kind and very helpful. Glad we were referred here

I would give a zero star if it existed. Think twice before coming here, there are many other alternative facilities that can provide better service. I found the staff rude and they double book appointments not caring if patients have to wait an hour and half for a 15 minute visit. Instead of being treated as a patient, I felt like I was treated as a wallet distributing money. Follow up visit was unnecessary.

Unprofessional customer service and communication to resolve a mistake made by an employee. Yes, this is long but here’s my experience (TIA for reading, and no I’m not normally “a Karen”). First let me ask you, as a consumer, how often do you make a purchase and are then called hours later by the business saying you need to pay more because of their mistake? Odd, right? Here’s my story: I was called three hours after my sons eye exam and told I needed to pay $40 more for his glasses. This is after I already paid during my son’s initial office visit. When I asked why, the young lady said when she went to process my son’s glasses order, the system said my insurance told her to collect $40 more. When I said I was unclear how this happened as all copays and out of pocket costs were reviewed with me during our visit, she put someone else on the phone. The second woman was very crass in conveying the explanation. She said the young lady who helped us was new and admitted it was her employee’s mistake and sharply asked, “so do you want the glasses or not, if you do, you need to pay the $40.” She also said that if I had VSP insurance this wouldn’t be an issue, but because I have Eyemed insurance I have to pay extra. She started to explain about VSP insurance coverage. Mind you, I don’t get to choose what vision insurance provider my employer offers so this discussion about an insurance provider I don’t have was very unnecessary and her tone was condescending. Neither person I spoke to apologized for their mistake and I was very confused by the rudeness with which the second employee was handling the situation. At this point in the conversation I was wondering why I was being treated this way when I did nothing wrong. Aggression toward me as a customer seemed a very odd way to handle this situation. Normally I would be understanding and would have easily paid the $40, but the disrespectfulness I was shown was very off-putting and made me take a different stance. I asked the woman to try to see it from my point of view as the customer and I felt it was bad business practice to call a repeat customer three hours later and demand additional payment for their employee’s mistake without even an apology. I’ll admit, at this point in the conversation it was not about the $40 but about the WAY this was being handled. She said she would talk to the doctor about it but don’t count on the $40 being waived. Mind you, I did not request for the $40 to be waived by them. A couple hours later the doctor called me and was argumentative as well. She also admitted it was her employee’s mistake with no apology. She said my son received the same services and glasses in 2018 and I should have remembered how much I paid four years ago. I was really taken aback by the doctor’s statement. Again I felt I was being blamed for her employee’s mistake. After some back and forth the doctor rudely said she would waive the $40 for this one time only because she “didn’t want to make such a big deal out of something so small.” At this point I’m thinking, if it’s “something so small,” then why not waive the cost without even calling me when it was her employee’s mistake in the first place? Shouldn’t this be taken up with the new employee that made the mistake and not with me as a customer? She also sternly said she was putting a note in my son’s profile about this incident. Again, this felt like an attack for something that was not my fault, it was her employee’s mistake. The approach the doctor and employees took in handling their mistake was shocking and unsettling. Maybe my experience was not the norm, but we will not be recommending this practice any longer to friends, family, and coworkers. As a business owner, you never know who is walking through your door as a customer. I happen to have strong ties with numerous people in the eyewear and vision insurance industry and I will be sharing this experience with them.

I've been seeing Dr Huang for over a year maybe 2 yrs. Every time I've in everything runs nice and smooth. I've never had a long waiting time even in their busiest times. He's very professional yet listens to what you have to say. I'm very pleased with seeing him. The entire staff are extremely pleasant. I just saw Dr Huang yesterday. Everyone was great and I love that up until I had to check out. The lady in the first check out closest to the Dr office was so impatient and kept repeating the month and day for my next appt.I bet she said it 6 times right in a row. What the heck is that all about. I said give me a minute to get my phone out and she just kept repeating that. Talk about rude I wanted to shake her and tell her to shut up a second. She needs some patient service training. All the other people working was perfect never once heard anyone doing what she did.