Reviews

I recently had an excellent experience at an eye glass store and wanted to share my glowing review of their customer service. From the moment I walked in, the staff greeted me warmly and made me feel valued as a customer. They were incredibly knowledgeable about their products and took the time to understand my specific needs and preferences. The store had a wide selection of stylish frames, and the staff patiently helped me find the perfect pair that suited my face shape and style. They were also very transparent about pricing and offered competitive options. The entire process, from selecting frames to getting my prescription lenses fitted, was smooth and efficient. I was impressed by their attention to detail and the level of personalized care they provided. Overall, I highly recommend this eye glass store for their exceptional customer service, expertise, and commitment to customer satisfaction.

Bought 2 pair Nikes with top of the line lenses-$1200 before insurance. Paid about $650 out of pocket. Need these special progressive lenses, antiglare, and transitions for my TBI. Wore 1 pair (kept the other in the case the whole time)- w in 3 months noticed fine scratches had one pair replaced in 9 months under their 1 year waranty. Wore the new pair for 3 months and scratches again. Wore the 2nd pair and w/in 3 months scratch’s again. I was meticulous with the last 2 pair- always wetted first- stopped using lens wipes since that’s what made a film on the first pair. Used only water and dab of soap and lens cleaning cloth. Asked associate she claimed she has 23 yrs experience gave me typical on liner answers even tho I told her my wife bought a pair at same office and never had an issue. She claimed it was the way I cleaned them. I was meticulous. She offered nothing. Said it was the Antiglare coating, again explained my wife has a pair with Antiglare and she never had an issue. Associate said “oh I’m sure she has scratches too it depend how you hold them in the light”. My point was her glasses don’t have scratches and don’t affect her vision but mine do. She’s had the same pair for 2 years. I’ve gone thru 3 pair in 1.5 yrs. Same old one liners basically insulting my intelligence. No offer to replace or try to fix a thing. Just told me I could get new lenses for one pair for $650. Oh well I tried. Will take my money elsewhere. No customer service or listening. AND since I DID get a replacement for my INITIAL glasses and it’s been less than one year- no offer to replace them again! I wasn’t about to argue or beg. I wasn’t provided any solutions. And the associate never even once offered to “look” at my glasses! Thanks for taking my $1200. For a multi million dollar company I’m surprised there’s no customer service. I’ll shop elsewhere and stay away from any National Vision Brand. I’m assuming I will get a blank statement reply back that your sorry and to reach out to your customer service. I already did at the store- they should be trained to satisfy the customer. With 480 million profit the company should already know how to help the customer.

Today I received the best customer service at Optical Reflections. After accidently breaking my glasses, I had to get a replacement asap. I had called around and was able to receive an appointment for the following day. Once there, I did not have a long wait, although there were some customers ahead of me. The optometrist, Dr Perez, was professional and very efficient. The optical assistant, Juan, told me that if I waited, the glasses could be ready the same day!! And to add to the excellent experience, Juan even fixed my broken glasses. This place is a gem!!! Being away from home, for an unspecified time due to a family emergency, is very very difficult. Finding a place like Optical Reflections just made my day. Thank you to all the staff for their outstanding professional services. It is so refreshing to find places like this. Amid the difficult days our family has experienced, thank you for making this a wonderful experience. God bless you and your families.

Had SBK in the morning on a Friday and had 20/15 vision at 8:30am the next day. Truly the best decision I’ve ever made. I’m so happy with my procedure and vision. The procedure was 8 minutes!

I have had nothing but great experiences with Dr. Holtebeck, both office visits and eye surgery. So happy I was able to find him when my former Ophthalmologist left the area. Would recommend him unequivocally. He also has a first rate staff. I met Meghan for the first time this week. She was great, friendly, compassionate and did her job faster than I have ever had before. Not to leave out the rest of the staff but sorry I didn’t get your names. They also are great. Folks keep up the good work!

10/10 Most thorough eye exam I've ever had. Great selection of frames and an absolutely wonderful staff. This was a way better experience that my experience at Vision Works. Same testing machines and basic frame collection at both places. My trip to Vision Works cost $800 freaking dollars! Glad I found this place. Couldn't be happier and I saved about 80%. Thanks!!!

Dr Lanoux did an excellent job with cataract Laser surgery. Not pain or any issue after the surgery. He is very knowledgeable and professional. The doctor and his staff care made me feel I was in good hands

The staff were courteous when I was purchasing, however, not when I came back time and again with broken frames. However, I bought four pairs of the same frames made by the company that all broke in the same way from the hinges over about 2-3 years. I spoke with the store manager and staff about being very unhappy about this. They repaired pair number 3 free of charge, yet all the other frames and repairs I paid for out-of-pocket. Pair number 4 has also just broken. I am very unhappy with disregard of my complaint, the fact that these frames are still being sold. At one time the store manager was not courteous. I expect a full refund of all the frames, which amounts to at least/approximately $800. I was also told that use was not gentle which is not true and not based on evidence at all. I also expect a full refund of my time and effort in going back this many times for repairs and continual new frames. Full acknowledgement of the disregard of my continual complaints about this particular line of frames needs to be made. Only quality frames and lenses need to be sold to the customer. I am a local resident and professional, thus I need my glasses to see all reading/writing etc as many others. Thank you. In general: terrible service, disregard of the customer and business only approach in charging as much as possible, without regard to quality. This business needs to Be stayed away from! They also did not respond to my email at all!

Very good service employees treat you with dignity friendly atmosphere and I love my doctor

Dr. Taylor is the best.

I have healthy eyes that require significant corrective lenses, and the folks in Homer Glen spent extra time with me to get fitted correctly; even called the manufacturer to be sure of what they could do for me.