Reviews

Please train your front desk personnel to be more courteous and patient when dealing with patients. Date of incident: 12/07/2023 Time of incident: 1400 Description: hefty Hispanic woman wearing orange glasses, hair pulled back in low bun. Did not even introduce herself. I also work in healthcare and this is not how you treat or talk to patients. Very rude, condescending and impatient when asking about insurance. If you cannot maintain your composure when answering these questions, perhaps you should work elsewhere. Update: Been coming here for over 10 years and did not have a negative encounter until today. Staff apologized after seeing this review so they seem to genuinely care about their patients which is appreciated. Other than that, everyone else in this office seems super friendly. In and out in 1.5 hours, not too bad.

I visited Dr.Susan Longar a few months ago for eye exams, and though I was given unfortunate news about glaucoma and lost peripheral vision, Dr.Longar was reassuring and comforting and made sure that I understood the treatment plan. She also recently performed cataract surgery on both my eyes, was the most kind and caring doctor, and actually listened to my concerns and patiently answered all my questions- pre and post surgery. After each of my eye surgeries, she called me later in the evening to check to make sure I was feeling ok. She genuinely cares for her patients and makes sure to put one's mind at ease. Her team in the operation theater were extremely kind and thoughtful and I was absolutely comfortable throughout the procedure. I highly recommend her.

Dr. Longar performed surgeries on both of my eyes with extreme skills. She did it efficiently with an excellent team working with her. She mastered all phases of the procedure effectively with good commands and engagement with her team. Now I can enjoy my 20/20 vision. More gratefully, she also provides accurate diagnosis to my husband's eye health and provides an excellent treatment plan and prescribes accurate medication to resolve the ineffective medication that my husband had from prior doctors. Dr. Longar displays a very caring and charismatic personality during the consultation visits. It is a great find for doctor Longar as we are both so happy to enjoy great vision and can trust her for our eye care health with her for as long as she is practicing. We are also happy to find out that her son is following her footstep as a Ophthalmologist as well. It is such a great pleasure to know this highly respected professional family.

Lens Crafters has the worse workmanship in optometry. I brought a brand new frame which I bought from a designer store to put in new lens with prescription. The store manager told me that they are not responsible for the frame. Fair enough. I have this service done at other optometrist, and it never gave me any issues. Plus this is a brand new high quality frame. When I got the completed glasses back, the frame is completely bend. One side of the frame is tilted out, basically it is uneven , one side of the glass is in and the other out. The store clerk said it is because they have to force the new lens in, but since they are not responsible for the frame , so they don’t care. Then she said it is because of my prescription which is different for both eyes. Therefore, one glass is in and the other is out!! Seriously, this is the most ridiculous comment. The other sales clerk refused to help and said they are not responsible because I didn’t buy the frame from them. This is the most unprofessional optometrist I have ever been to. What a disappointment.

I previously purchased glasses from their store, but after leaving them in my car for an hour, the glasses developed fine lines and cracks. I believed this was a quality issue and went to the store for a replacement, but they argued that it was my own fault and were unwilling to replace them. The customer service was extremely poor. I filed a complaint with the Better Business Bureau (BBB), but it didn't seem to have any effect. Their products are 50% more expensive than other stores. I would suggest everyone get their glasses from Target instead. I am currently seeking a lawyer to initiate legal proceedings, and they will soon receive a case number.

i have a nice experience at this place. the lady work there it’s adorable and very nice person! her name’s Cellie!!!!

Person who pick up the phone sound very sleepy! Made wanting to go home to bed my self!!!!!

Professional and fast medical advice, thank w!

I was completely impressed with their professionalism and customer service thanks to Kiara. Their product quality is consistently outstanding I already bought several pair of sun glasses and prescription too, exceeding my expectations every time. I highly recommend Target Optical Serramonte branch.

I needed replacements my glasses for the nose area. They were turning green and needed a replacement. I didn’t catch the persons name but the staff was amazing and took care of me right away. Very friendly too! I’ll definitely go back to this location again.