Reviews

I’ve had an awesome experience with Dr Kimball! Wonderful first visit and then returning for a “tweak” was so insightful (pun intended!) Dr Kimball was so patient and explained my situation very clearly. I now understand my next step and I’m welcome to return if I need further assistance. The office staff is very personable and professional and I highly recommend them.

05/2023 Husband went to this center because the VA uses them to do cataract eye surgeries. It's a joke! They wanted to scotch tape lenses to equipment to measure my husband's eyes for new lenses...how does that work? Literal scotch tape additional lenses to a machine. The gal doing the measuring said she did not know how that was going to work...(yet she taped away) To say the least it did not! She suggested not only would she talk with the surgeon, but would call her instructor at PIMA medical institute to see what they said. (It’s only your eyesight they are messing with.) That instills such confidence with your only eyes. She said they did not have equipment in their office to measure his eyes since he has had RK surgery 30 years ago...but of course we were charged for the visit. Every visit, something wasn't done right by the professional offering it, Doctors blamed the staff, blaming staff for their deficiencies and yet charging you for things not being done right. The upselling of services and the guilt in not taking those uncovered by insurance services is borderline on scamming. We made a full report to the VA of our treatment at this office. Six, visit of garbage. We had paid for extra services they stated were needed, but when we realized we were in a subpar doctor's office, we asked for a refund of the remaining treatments. We were told the check was in the mail. Still waiting for my refund check that was mailed in March. (Actually a month later, we went in and got the refund check that was "mailed"). It is now August and that imaginary check has yet to show up. They are a major Scam! We have made a full report to the Veterans Administration of their inability to treat eye patients and an appointment by appointment description of what happened. It's just your eyes, after all... right? Have a new provider and our treatment was day and night difference in treatment and care. No problem measuring his eyes, no pressure to buy more expensive lenses, no $800 eye treatments before surgery...no doctors blaming others for their defections and as of 11/07/23 we still haven't got the refund check. Beware please, this is not how it's done. =

Always a good experience here. Dr. Gallaher was personable, thorough and easy to talk to. Very convenient parking arrangement.

Assil Eye Institute is best in class. I had refractive lens exchange procedure on September 25 of 2023 and I am extremely pleased with the results. Dr. Assil, Dr. Harris and everyone on their staff was very professional and responsive pre-op, operation and post op. Dr. Assil was a terrific communicator and I was completely at ease that I would receive the best possible care and results. I would highly recommend Assil Eye Institute to anyone with vision issues.

For the third time, I waited over 45 minutes beyond my appointment time for any testing/treatment to start. This was not the case when it was APEX. The reasons given are lack of staffing and complications with patients. There also is high turnover of staff I believe. But I believe Dr Hammer to be very good so it is what it is.

I don’t recommend the Shoto store. I went there three times and three weeks and they never could get the right prescription. And they wanted to push me out real quick and I kept telling him I couldn’t see and they just looked at me like what do I do. So I will never go there ever again. The people are nice, but they don’t have no experience.

Just seconds ago I called to schedule an appointment for my 4 year old daughter, “Marlyn” answered the phone with the WORST nonchalant attitude ever, told me that they are booked to September & cannot schedule a future appointment for my daughter. I told Ms.Marlyn if she doesn’t like her job, she shouldn’t work there simple. It is 10am, fix your attitude. No one will perform care on my daughter EYES with that kind of attitude. If she’s like that, the rest of the staff probably is too. I’ll gracefully pass!

The customer service was amazing and you are definitely getting taken care of. They helped adjust my current glasses since it wasn't sitting well on my face. He adjusted the nose piece for me and it feels like a whole new pair of glasses. They let me know the different deals that were happening, and helped me through the lenses options for my second pair of glasses. I would highly recommend this place for my friends and family looking for a new pair of glasses.

I’ve been seeing Dr. Utnehmer since I was 11. Thirty years later, he’s been treating my daughter. Dr. Utnehmer and his associate did my LASIK 10 years ago and I’m still so glad I did it. Just saw him for a checkup and I still have better than 20/20 vision, no complications whatsoever. I wouldn’t have trusted anyone else to do it.

Energetic and careful to answer questions or concerns about optimal eye health. I appreciate the friendly respectful posture and explanation of Optometry vs. OPTHAMOLOGY MITIGATING TREATMENTS.

Dr Alvarez is fabulous, but their optician dept is lacking. I got new glasses last Friday and they need to be adjusted, i can't get an appt until APRIL 4. 17 days between pick up and the day i can get an appointment for an adjustment, no they did not check adjustment when i picked them up, plus it took 5 weeks to get them and even then they didn&t call me, i just happened to drop by to check as i was running errands. unacceptable. They need to change somethings for us Senior citizens that rely on glasses for sight