Reviews

Dr. Hsueh is excellent! And very intelligent and thorough in his practice. I highly recommend this office to anyone who wants the very most done for the quality of their sight.

Dr. Vu was really kind and thorough. Would reccomend!

Dr. Constantine and the staff here are all fantastic. They're very friendly and helpful.

Customer Serves @ Optical Department name Camela was extremely rude with me on 11/18/2023 9:20 am. I received a text message, lenses are ready to pick up on Thursday. I went to pick up on Saturday morning. She was alone in the store, we waited for her to finish up with a client before us. She was done in 5 minutes and started to help us. But she couldn’t find glasses anywhere. I told her I received text on last Thursday. She told us “I am trying to find it, just wait.” In very rude vocal. We were already waiting 10 minutes passes she still looking. I went to get some products from target and my son 14 years was still waiting in the optical store. She told him she will have to give me a call. Since I was still in the store, I went back and asked her what happened. She told me that since I was getting this product free I should just wait and they will call me. When I asked her is another 2 weeks will take? that time she lost and being extremely rude with us. Remember she never said sorry about the text I received. I would not go to pick up this product on Saturday morning before heading for tournament, time is valuable. They gave us a glasses where antiglare scraped off. It should not happen but it did. We take very good care of this product and it should not do that. Six family members wearing glasses in the house so we know how to take care. That because they are giving me something free with protection plan, doesn’t allow her to be rude with that client. These people needs customer service training. Problem is still not solved.

I visited this location today to purchase new frames to replace my first pair of Warby Parker glasses, bought about 4 years ago (that is how durable and reliable these glasses are). The sales associate, Chantel, was super friendly and informative. She was able to pull up my info and help me place my order for the glasses I wanted right away. I was in and out of the store within about 15 minutes, super easy. Chantel was really great and she made sure to invite me back to the store if I need any adjustments at all when I receive my glasses. I will definitely be coming back to this location again.

Overall great CSR and received my glasses in half the expected time - under a week - when the estimated time was 2 weeks. One gripe I had though was they should notify the customer when the glasses are shipped, the delivery schedule, and tracking. Surprised they don't provide this.

Everyone from the retail side to the doctor side was so accommodating. They made me feel like I was the only customer in the store. Sisco helped me find the right size of frame to look for as well as went over my insurance with me on how to proceed with my purchases. Doctor Kowalski not only answered my questions but help educate me on what she was not only looking at but what she was looking for in the health of my eyes!! Best experience I’ve had in a very long time. And I have been getting exams for over 35 years!!! They have a customer for life!!!

I had an appointment with Dr. Calixte today. He is such a nice man, explaining everything from eye changes and cataracts to protecting your eyes with sunglasses. I will recommend him to my family & friends.

I genuinely had such a great experience, customer service was on point , super friendly. Store manager went above and beyond, the sale associate was patient and courteous . I’m definitely coming back and recommending to store in particular to anyone who would ask . A+ for me 👍🏾 …

I have gone to Midwest Eye Care for the past 3 years. I chose this clinic for the ease of location, so I could easily get there from work and return in a timely fashion. Although, if I continue to sit in the exam room for 60 minutes every visit, I am not sure how the location benefits me. I will never return, after 3 yearly visits and 3 very late services. The billing staff is also not the friendliest.

I have always had a good experience at the optical center. Everyone has always been nothing but courteous, professional and polite. Lydia was most helpful today.