Reviews

Best patient experience

I would like to describe my poor experience getting contacts at this TSO location. (1) The billing specialist did not check my insurance for whether my contacts fitting exam would be covered under my insurance, which it was. They were going to charge me $85 for this exam. (2) The optometrist prescribed me a brand that would receive worse insurance coverage than other brands without consulting me beforehand. My understanding is that brands are similar to each other (and boils down to personal preference), so why he would prescribe me the more expensive brand? The optometrist and his staff did not disclose to me the list of brands and their varying insurance coverages until after I requested this list. (3) The optometrist refused to order me trial contacts in advance given my prescription was not in stock. I understand that my prescription was not in stock because of how strong it was. However, I do not understand why the optometrist would refuse to order these trials in advance so I would not have to wait 1 - 2 weeks for shipping per trial. I was only asking to try on a total of 2 - 3 brands, which is reasonable. His outright refusal to provide me the same level of service that other patients receive (given he would have their more common prescriptions in stock) is unprofessional. In sum, the level of service I received was not in-line with what I would expect from a healthcare provider, who should be obligated to provide care that is in the best interest of the patient, financially or otherwise. I did not feel as if most of the staff or the doctor cared at all about me and only wanted to get me out the door as quickly as possible. The one saving grace this place had was one of the staff members who was patient enough to teach me how to put on my contacts given my inexperience, hence why I gave a 2-star and not a 1-star rating.

The experience at this office is unlike any other doctor’s office. Dr. Yannelli is thorough, kind, and so intelligent. She always has great problem-solving tips and works with you until everything is perfect. Her staff in the West Chester office is so professional and friendly. It is always a pleasure dealing them. I have been going to them for several years and today, for the first time, they were running a bit behind. I have never had a doctor’s office ever care how long they keep you waiting. Everyone in the office was so apologetic today. There honestly is not enough kind words to describe the service and professionalism that you receive in this office. You feel like you are part of their family!!

McFarland Eye center at Baptist has the best customer service, staff and doctors in Arkansas! I was a first time patient there and was treated so well. They told me what they were doing at every step and answered all of my questions. Highly recommended

Dr Rafi is amazing his results are incredible! Our patients couldn't be happier to have chosen him as their surgeon.

I have been going to Site 4 Sight Optical for years. Their customer service has been impeccable always. From eye exam to product delivery, they make every effort to provide comfort, guidance and expertise. They have a great selection of glasses and the turn around is quite expedient. They get a 10 out of 10!

She saw my dad for several styes. She was so informative and had a great sense of humour with him. Her medical assistant was hilarious as well.

The staff at Stanton Optical are wonderful! The lady who helped me get a new pair of glasses was dealing with a very difficult customer when I arrived for my appointment. She did what she could to help that customer and still gave me her full attention. She was very knowledgeable about the products offered, discussing my options clearly. I took some of her recommendations and didn't take others, which was perfectly fine with her. I always felt valued for bringing my business to Stanton and will continue to buy glasses there.

The doctor here is fantastic very personable, amazing guy! Staff, not so much. They don't listen to you and generally have bad attitudes. Even more disturbing each year I see all new staff with bad attitudes. I have been a customer for … More