Reviews

Went in for a same day appointment to confirm pink eye & get a prescription - the appointment was only about 15 minutes with the dr but I was there over an hour & a half. The dr wrote a prescription & I went to the pharmacy to pick it up. It wasn’t in the system when I arrived. Waited 10 minutes, still hadn’t come through. Called the Drs office & was assured it was being sent over. I had to leave to pick up my infant but called the pharm later to confirm the prescription was there. Nope. It was a Friday afternoon & their staff left for the weekend without calling in my prescription for pink eye which I needed immediate relief from, completely negating the reason I even went to the dr in the first place. I ended up treating the condition myself. However, then the bill came. I do not have vision insurance - they charged me $300 to confirm pink eye. They won’t give me an itemized bill because the dr just imputed “new patient - low” which is a pricing strategy on their part. I guess no matter what you come in for or how they conduct the appropriate exam there is a flat fee tier structure they have somehow landed on? When I called to ask about it they said “well it goes up to $600!” As though I should be grateful they didn’t OVER-overcharge for a 15 minute appointment to confirm a very common infection. The appropriate term I believe is “fleecing” the customer. I will be working with their billing department to lower this astronomical charge. No wonder Americans have so much medical debt - the prices are set on a whim.

I have been going here for a few years now for my eye exams and glasses. They have a good selection of frames, the prices are reasonable and the staff is helpful. I plan to get my next pair of glasses here also.

Unprofessional front desk/admin staff. Rude customer service commenting on and about patients via messages to their Dr and interesting to see what was said about you while you’re in Dr office as the chats are open on dr screen. Worst services, products and hard to obtain proper information. Train staff to be professional or hire professionals to handle patient care and information. Until changes are made, Not worth wasting your time and money.

Trying to reschedule an appointment, after waiting for 40 minutes then my all was straight-up hung up! What the actual fxck!

I absolutely love Mandy she was great with helping me find the perfect glasses. :) I love the styles of eyewear they have. They make sure to have what’s trending and a good selection of sunglasses too!

I was referred to Dr McKee for strabismus surgery. Dr McKee and staff were great. He examined my eyes to see the extent of my issue. He recommended surgery and explained the surgery procedure, what to expect in recovery, etc. I was very …

Fix your open and close times on your web site!!!!!!!!!!

I didn't purchase my glasses here but I wish I had. I came to see if they could fix the nose pad on my glasses, since one of them fell off. The gentleman there was so kind and helpful. He let me know why they had broken off, due to sun exposure, and I bet the age of my glasses, I've had them a while. He did everything possible to fix them. Without the nose pad, it's uncomfortable to wear my second eyes. I will be purchasing my next glasses here because of the great customer service from the young man. Thank you!!

Optical outlets has great product and outstanding service. Chloe helped me not only with my style and fitting but to get the best deal (which, not surprisingly, is always through their discount program and never through my insurance). My two new pairs were ready sooner than expected and I felt like I got the best price. Eye exam to new glasses, I have always been happy with Optical Outlets and their staff at the St. Pete location!

I had a very thorough refraction 10-24-22 and was given a perfect eyeglasses Rx. This after 2 "remote online" exams elsewhere that were not good. I highly … More

Incompetent, rude, aggressive. Cannot underscore how bad this place is. We have been loyal customers for decades but the service has degenerated to a new low. Take your valuable business somewhere else.