Reviews

I had a terrible experience. First of all they said they take medi medi when I arrived there the front lady was super rude towards me and my mom. She acted like they were doing us a favor and we talked to her in Spanish since she, the lady at the front, was of Hispanic descendant. She acted like we were inferior just by communicating in Spanish although I could speak English well. She didn't offer us any deal on frames and wanted to charge more than 900 dollars for the lens and frames. Even thought I don't think they cost that much. It's not Beverly Hills there. I felt like they didn't want my business there and also was mistreated by the female doctor who they said was only temporarily there. The doctor made fun of my name and also could tell she felt above us in her attitude. If you're on a limited income avoid this place. This was before the pandemic but I never was mistreated like that in my life.

Zero stars. I am new to the area and was referred to this doctor Hirshbien for my daughter's care. The nurse stated that my daughter would receive same day service for her eye which is the only reason we scheduled with them. Upon arrival the receptionist attempted to get me to sign for a host of "charges" upfront and explained we might get an additional charge later but she is not sure. The nurse and doctor spoke with us in a large group, about 5 people, came into the room. When I asked about the procedure the Dr stated that he couldn't do it because the chair would be uncomfortable for my daughter. I'd never heard anything like it. He told me someone would call me in a few weeks to schedule an appointment. I never heard back from them. I called and only got voicemail boxes. I eventually received a bill with charges over 700 to me and my insurance! They scammed us into coming in and charges us for services they did not provide. Ive alerted the hospital and insurance providers of the fraud and working to get the charges removed. Just wanted people to be aware of the scam. Im sure he might treat his friends and family better hence the positive reviews but they are committing fraud and I hope they get shut down.

I had a great experience today with Dr. Covington and the group at Wilmington Eye. From my first interaction with the employee behind the desk, till the minute I walked out was beyond my expectation. Everyone was super nice, patient and helpful. My eye exam seemed to be thorough and I was in n out in no time flat. Which I prefer. Thanks to Alex and thank you Dr. Covington for making today's experience easy and positive.

I came here on Friday for my eye appointment. I gave them my ID and I never got it back. When I returned with the clipboard no one was there to receive it so I placed it down and went to look at the glasses. A lady came to tell me she could help me if I like a pair.. Minutes later I got called to the back for my exam. No one gave me my ID during the exam. When it was over, I got some contacts and wasn’t even given the contact starter kit. No I left there with no kit and without my drivers license. I called today(Monday) and they are claiming they gave it back. I had a small purse and an even smaller wallet. I’ve asked them to review the cameras and am waiting on a response because I know what happened and want my property back. I wouldn’t trust them with my belongings and will be going to a different location moving forward.

Very pushy and aggressive staff. The person "helping" me kept suggesting that I had no idea about lenses and glasses that suit me. I kept telling him what I wanted and he kept handing me frames that I didn't want and stating that he knew better than me. He actually insulted me by saying that I have never owned a good pair of glasses in my life. He attempted to show me the difference between the "premium" lense/glass and my "walgreens reader glasses" from warby parker. There was literally no difference in my opinion (maybe a marginal difference in clarity, but nothing significant), but he again insulted me by saying that I have no idea about glasses. Terrible service and very expensive (even for their "cheaper" frames). Look elsewhere!

Dr. Mann has a wonderful bedside manner, she takes her time with patients, and makes sure all questions are answered. She is an excellent surgeon. She is very meticulous, and her cataract surgeries are beautifully done! I recommend this doctor 100%!

Horrible experience. Could never get my sons glasses replaced on warranty. Another man was in there complaining during our appointment and I should have left then. We were lied to about bringing his glasses in and then never received a call … More

This bus driver stopped in the middle of the street to block traffic on the centerline not in the way buses should stop to pickup kids to take to school not a good thing

I was very nervous about my eye injury and the cost. Clayton Eye Surgeons took my insurance and the staff were awesome. I asked for a survey because they were that awesome and very attentive. From me walking through the door talking with the desk clerk. Going to the nurse and the doctor everyone was so friendly from the time I walked in until I left. I never do surveys buy this place was too great.

The full eye exams, the clinician professionalism and appointment scheduling were all very satisfactory and appreciated. I would give 4.5 stars to that experience. However, I can’t say the same about the staff at the eyewear department. There were unnecessary rudeness and condescension in rushing customer out of Minor Hall upon picking up the eyewear. What a shame. Not seeking VIP services or corporate friendliness, but visible impatience and unprovoked verbal slights are simply not good service practices even on campus.