Reviews

The doctor is very professional, just and kind. The receptionists are just as good as well. The assistants operate the machine and in doctor’s office are in different bracket. They are primitive, not well around, narrow and small hearts, isolated minds, not well mannered, not well traveled and lacking intelligence and knowledge. Very rude when they speak of their minds that reflect on them that they are biased and discriminatory. Not well informed and educated, open their mouths speaking garbage about themselves. It’s sad the office not selecting their workers. I guess the place is being very nice to give those opportunities to work. However, those two aren’t up to the professionalism and intelligence. No comprehension skills, no empathy, no sympathy and no heart. Pure racists because they are ignorant!!! Need to be taught to respect and behave like human beings

Eye-Q used to be a place where you found compassionate care and great doctors. Now they have zero regard for how your treated or the patient experience. I had an appointment at 9:35 AM. I got a text to check in so I did so and paid my copay. I sat for an hour and finally went to the desk to cancel my appointment as I couldn't wait any longer. I was told I had never checked in so I had to show my phone and credit card to prove I had in fact checked in and paid my co pay. I drove over 4 hours to be here on time. I used the method requested of Eye-Q to check in and yet it was a me problem that it didn't work. Was told to reschedule or I could wait around to see if I could be worked in. Sad when a patient does as asked and has to prove they aren't lying. Waits are ridiculous here to begin with. If you value how you're treated and your time this isn't the eye doctor to visit. I'd highly recommend looking for an Eye Doctor that values the customer experience and care as those values no longer exist at Eye-Q Vision centers.

Don't go. Save yourself the trouble and find a different ophthalmologist. The place looks like a deserted strip mall and they are completely disorganized. Felt like I walked into 1998. Dr. Stella Chou was chewing gum while talking to me. I set up an appointment for surgery then Becky called me 15 min before my appointment to tell me I'd be responsible for 100% of the surgery charge. When I asked what that amount was, they couldn't give me a straight answer. I wish I would have gone elsewhere from the start. Didn't feel safe going through with the surgery here and glad I didn't.

It was a very short visit. Dr Daccache seemed tired and was not his personable self.

Doctor is good & very nice. But, the way opticians schedule the appointment. Had to go back without trying contact lenses and wasted 1&half hours of work as coming far away from office by bus during open hours. I mentioned that I have tried contact lenses earlier, just not wearing regularly, even though they couldn't provide the trial pack of lenses. Didn't work with glasses too because of limited collection of frames. I recommend for Eye exam & Eye check-up but not for buying glasses or contact lenses.

I had an eye emergency over the weekend so I called Dr Chase. He told me what to do about my eye and then he told me to come to the office the first thing Monday morning. I was running late that morning but he saw me anyway and quickly diagnosed me and now on the road to recovery happy to say that my eye feels great and to thank you Dr Chase. You and your staff are just the absolute best !

Dr. Mark Kosciuszko is amazing! He has worked with my 6 yr old and 2 yr old and both times did an amazing job! Everyone in the Rockford office is amazing and makes you feel welcomed and their beyond helpful!

Me, my husband and 3 kids have went to this eye location so we spend a lot of money here. Our experience was fine until a mistake was made on our account and they under charged us for my daughters glasses. The way we found out we were under charged was while my husband was paying for his two glasses. We were confused as to how we had a remaining balance to pay and the lady at the front was very rude and unapologetic about the mistake. The lack of customer service given was appalling especially with clients who spend so much money there. The lady at the front did not care to explain how the mistake happened. Did not apologize for the mistake happening. Did not make eye contact and just kept stating that she needed a form of payment over and over again. I use to recommend this place to everyone that moved into my neighborhood but will no longer be making recommendations here.

My biggest issue with this optometrist is the horrible poor quality of their lenses! I’m having to constantly clean my lenses way too frequently on a daily basis, and they don’t clean as well. A good pair of glasses should not attract dirt, dust, and lint so easily, and should also be easy to clean! So, while they’ve got high-end designer frames to choose from, their poor quality lenses makes wearing glasses an inconvenient chore by having to clean them repeatedly with a microfiber cloth. Getting Prada frames just wasn’t worth the price when paired with cheap lenses that obviously are not coated properly or effectively. Switching optometrists! Never going here again!

Heaven sent as a retina specialist. For more advanced patients, you need patience and precision. An amazing doctor. Professionalism at its best, as well as his staff. Thank you a million times over. Stellar.