Reviews

As a first time patient at Loly’s Optical I have to say that I had an amazing experience with Dr.Isis and her excellent staff. I felt so welcomed and taken care of! The optical is a very clean, organized, and professional atmosphere where Dr. Rodriguez conducts a one-on-one consultation with her patients and definitely does an extraordinary job in listening to her patient’s vision needs and prescribing the best solutions to them! I am so happy I chose this optical for my vision needs and definitely recommend everyone to go! Thank you so much Dr Rodriguez it’s been a pleasure!

Receptionist answering the phone is not friendly or polite, and definitely not professional. This is not the first time calling and having to deal with unprofessionalism. The first time I talked to a supervisor and apparently they didn't do anything about it. If they can't be polite then they should find a new position.

I have trusted Casey Optical with my vision care for years and they have always taken very good care of me. There is a welcoming environment and you really get to know the friendly, helpful staff. They do a great job explaining the whole exam process and answering any questions and they also have a nice selection of high quality frames and lenses if needed or desired. I have recommended friends here in the past and will continue to do so in the future.

Called to make an appointment as new patient and being I was paying cash they wanted my health insurance info to bill my health insurance directly, I told the lady I am paying cash for my eye exam and said they still bill my health insurance and I pay direct. They would not accept me as a cash payer. 😲 .

Team member working the desk was unable to pull up my insurance information over phone. Insisted I needed to work it out with my insurance company because something was wrong. I verified everything with my insurance, all correct. Went to the location to have them try again, team member insisted "We do this every day, I know what I'm doing" - found team member was using wrong fist name (Ben instead of Benjamin). I have been going to this location for 2 years for myself and family with same insurance; they have all my info on file already. Apparently, that was a hard one to figure out. Changed locations for my care because of this.

We love Golden Gate!! Dina and Sandy are amazing and help so so much. The doctor is very patient and caring about making sure you can see. 10/10!!!

Dr. Schalter is the very best. Professional, inexpensive, kind, and unlike most medical professionals, he cares and will take your concerns seriously. Highly recommend

Doesn’t answer their phones or message back in their secure messaging app called Klara. I’ve been trying to find out information regarding my son’s glasses and not a single person in there does their job which is to answer phones and respond in the messaging app. It’s truly not that hard of a job to do, I’ve done their type of jobs before and apparently people like to show up just for a paycheck rather than truly caring about their patients. Dr. Hackett is amazing, but his staff is lazy, unprofessional and clearly incompetent.

They're always so helpful and nice! Both doctors that see my kiddos are so nice!

The best service I have gotten at a pearl vision in a long time! She was very patient and willing to assist me with an issue with my prescription quickly and thoroughly. She was professional and knowledgeable, answering all of my questions fully and taking time to address my concerns. 10/10!