Reviews

The staff were very pleasant. I like the dr.

Dr. Rosenthal is always a pleasure to deal with. He balances efficiency while being extremely personable. I would highly recommend his office to anyone looking for eye glasses.

Excellent staff who were both friendly and professional. I'm diabetic so my eye exam requires a bit more effort. I did not expect to receive the level of care they provided but I'm so grateful for it. The ladies up front took time with me without rushing me to choose frames. The doctor also took time and did not rush through the exam. Both pairs of glasses I purchased are beautiful, fit well and allow me to see without causing me headaches. I have also taken my teenage son to this office and recommended them to other family and friends.

I had a wonderful experience at this location! I actually had to take advantage of the 100% satisfaction guarantee twice (at no fault of Visionworks) simply due to the frame styles not fitting as expected. They went above and beyond without any issues in ensuring I was happy. Excellent customer service from Autumn, Kristin, and Maribel!

Dr. Afshari is a great ophthalmologist! Her and her team were extremely fast, efficient, and very kind. The appointment was for my dad and all throughout he was very comfortable and all the tests were explained to him prior. Highly recommend the Shiley Eye Institute and Dr. Afshari!

If you are a new patient plan to be there for at least 4 hours! We were there early as to fill out paperwork like normal for any new doctor. We kept getting called back to have a check done then back to the waiting room. This went on for 3 hours. As we were getting to the point that we had to go due to another appointment we were called back for another test and the doctor basically berated us to stay to have a procedure done because he said he will not be able to do it for at least a week if we were to leave. So another half hour to add on to that! Had to cancel my next appointment due to the terrible time management of this facility! I would NOT recommend this place to anyone. If you can I would definitely suggest any other place.

Overall, My experience was pleasant. The front desk staff was friendly and efficient. The one issue that was annoying is that patients use their cell phones loudly and are inconsiderate that they are in a small office. My suggestion is that employees be assertive in asking patients to use their cell phones in a manner that does not disrupt business or intrude on other's comfort level. This is a professional office and should be conducted in that matter.

They were absolutely amazing. We just moved to the area. The doctor really took her time checking my son’s eyes. He is nearsighted in one eye. Then farsighted in the other. Plus a few other issues he has. The staff were very friendly.

The staff at Tuscaloosa Eyecare Associates were excellent to my daughter. They made her feel comfortable during the dilation process. She absolutely hates that part. Also, I love the fact that they’re open on Saturdays. No one acted like they didn’t want to be there. They were all sweet and genuine. I will highly recommend them to my family and friends.

I had been at this location 4 years ago, and had a normal/average experience. This store had at least 2 other doctors employed at that time. I had recently scheduled an appointment here at this location. I arrived at my scheduled appointment, to find there was a miscommunication error. The doctor had a family emergency and needed to cancel my appointment. No problem. I had seen on their door, as I walked in that they offer walk in/same day appointments. I asked if we can reschedule for whichever doctor is available. I was told they only have 1 doctor at their location and the doctor won't be back for a few weeks. What's the point of having an eye doctors office running, if they don't have a doctor available on premises for weeks? Super weird. Decided to go somewhere else.

The new eye doctor was great and made me feel welcome. The glasses that insurance cover isn't too good cause they break easy, but the designer glasses seem to be more sturdy