Reviews

I came in concerned about some mucus in my left eye, where I'd had two surgeries to repair a torn retina and then another surgery for a cataract in the same eye. Dr. Greene was very compassionate, thorough in her exam and honest in her evaluation. I was given an eye drop and saline rinse regimen to start with and she also gave me a prescription for an antibiotic if the first regimen was unsuccessful. She told me to let her know how I'm doing and to come back if needed. Really appreciated her professionalism and great bedside manner. The entire staff was awesome.

I’ve been going to this particular VisionWorks for about 3 years now for my eye exams and my glasses and I always enjoy the experience. I just got my most recent pair about two days ago. The staff is amazing, Dr. Is so pleasant and she is always clear about the status of your vision. It’s never too busy and my favorite of my last trip there was a staff member who enjoys Christmas music as much as I do lol. She knows who she is, I would recommend this place to anyone looking for a great experience to get their next pair of glasses. The manager is super cool as well. I am always honest about all my reviews I literally cannot think of a negative experience I’ve had here and I will be back soon either for a cleaning or another pair of glasses

Very friendly and professional staff. Allisa is very knowledgeable, professional and friendly. She didn’t rush me when I was looking for frames and she was really helpful when I had questions. Dr. Bisbee is very thorough and knowledgeable. He also makes you feel comfortable and really listens. I definitely recommend Archdale.

The 2 stars are for the staff. Dr Heath Gilbert is great and I hate that I have to find someplace else after seeing him for 17 years. The office continually messes up my billing. They repeatedly messed up my appointment. The last few years has seen a marked decline in the competency of the staff.

I had an excellent experience right from the phone call to schedule an appointment.You could tell she cared about you from the way she talked and scheduled appointment that worked with my schedule. Dr Skay is a real professional that takes the time to educate you and answer all questions and my prescription was right on. thank you and the rest of my family will be in.

Dr.Coyle is awesome. He knows his stuff. I have to have prism lenses and they are very tricky to get right. He always gets them right. The staff is great and they know what there doing. Thank you for taking care of me. Robert Beauvais.

I had an excellent experience at this optician’s office. The staff was incredibly friendly and professional, making me feel comfortable throughout the entire process. The optometrist took the time to explain everything in detail and answered all my questions with patience. I’m really happy with the quality of the glasses I chose, and the fitting was perfect. The service was efficient, and I left feeling confident with my new prescription. I’m very grateful for their help and highly recommend them to anyone in need of eye care

Avoid!! Forced to wait 2 hours despite having an appointment. They first take cash from you upfront, they refuse to tell you how long you have to wait for a simple check up. They won’t refund you then force you to wait up to 2- 3 hours! What a ridiculous management.

I went to Trinity Optical with an eyeglasses prescription to buy a pair of lenses. Scott was attentive and diligent. I ordered the new lenses. After a few days of using the new glasses, it was clear that there was something wrong with them. I went back to Trinity Optical to ask for advice. Several things came up about the possible cause of the problem. I think all of them could have been brought up during my first visit (before ordering the lenses). At one point it was clear to me that my only option was returning the lenses. After asking for the return, Scott was upset, and his attitude changed: he was no longer friendly, crossed out my file in front of me, and even made a hostile insinuation. He discounted $50 from my refund, which was not a known condition, and it’s not common practice. Trinity Optical seems to have good customer service when things go right, but the opposite when things go wrong.