Reviews

The staff is nice when they want to be. I feel like if they recognize you, you get a more personable experience oppose to it being your first time. They’re always rushing though, and the doctor is never in. I’ve been going to them since 2012 and for the first few years my contacts worked great but these last 2-3 years my contacts have caused uncomfortable problems. If I would accidentally fall asleep with them in, I’d wake up to heavy crust on my eyes, my eyes would be bloodshot red and would be watering uncontrollably and super sore like somebody pushed my eyeballs in with they’re thumbs. It’s like I had pink eye or something but it happened every time. Just recently I went to them for an emergency pair because I ran out of my contacts from 1800-CONTACT & since I use the same contact brand I thought I’d be fine temporarily. Well I was wrong I only had the contacts on for 3 hours before my eyes became extremely sore, it legit felt like I had a eyelash in my eye so I used some of my cushioning gel eye drop for dry eyes but it only gave me temporary relief. Eventually I started rubbing them crazy because it was so irritating and at that point I was far away from my house so I couldn’t take them out to put my glasses back on. It was terrible my eyes hurt so bad I wanted to cry. Eventually my left eye started to close on its on and I couldn’t wait to get home. I throw them away asap but the next morning my eyes were bad. I’ll probably never go back and I really want them to stop selling contacts because it keeps happening every-time I get a pair from them even years later. The only good thing about it is the redness subsides shortly after so I know it’s not pink eye but it still hurts. In the first picture is after wearing them for a few hours. I widened my eyes so you could see how red they were. And the 2nd photo was the next morning. I wish I could report this to somebody because they have to be selling fake contacts, expired contacts or something.

I called this office with a concern and was immediately scheduled to see the doctor. The office staff was warm and friendly, and professional as well, and kept me informed at each step what to expect. Dr. Norlund listened to me and addressed all my concerns. He was gentle and thorough, and made sure that I was comfortable before ending the appointment. Top notch, without feeling like you are in a system where they are trying to upsell you into further services. Great experience.

Got something in my eye, Went to Urgent Care on 44th St & Thomas after being they said I had nothing in my eye. 10 days later my eye was blood red and would not open. … More

Paul was such an amazing guy! His Hawaiian hospitality and kindness really showed through during my time of need. I had lost my contacts and really need a pair of glasses for my job and he came the rescue. He was able to refit my old glasses with new lenses and do it within the hour. Great selection of lenses and frames and I absolutely did not feel pushed or pressured to buy anything I didn’t need. He even gave me a few chocolates and water while I was waiting. Best guest treatment ever! Definitely come here for any lenses for fast and hospitable service. Such an amazing and hospitable guy. He also went to Purdue so Boiler Up!!🔥🔥🔥

I have been coming here since I was in highschool. Dr. Kaplan and his staff are lovely and professional

I was very happy with the attention and service I received here. I called to find out if I could just walk in for an appointment and when told "yes," appeared. My eyes were checked with state of the art equipment and then, without pressure, I was guided in the choosing of frames and lenses. I had two pairs made and they were ready in a week. I really appreciated this personal attention. My insurance paid for a portion of the cost. I

I went to 3 different eye centers. Every one told me the contact brand I like was 3 months backordered. At Target Optical, they said I should be getting them in 3-5 days. Franci also provided me with a trial pair of the exact brand I use to cover me in the meantime, until I get the pack. They shipped them straight to my house too! I was in and out of the center within 10 minutes. Only good things to say about the experience, will definitely be going back!

Dr. Ana Smith dose a very thorough comprehensive eye examination. That has help me keep my eye site. I highly recommend Dr. Ana Smith

Very efficient and professional place. Staff and doctor know what they are doing. I had a very pleasant experience at this place.

Have been a patient since the old office. Always great eye care and it's very easy to get glasses made in the same office. Any issues are quickly resolved.