Reviews

Great lenses store! I came here, was greeted with respect and Jim was very accommodating and helpful! Love it here and will be commiting to here.

Had a whole in my retina. Doctor did a quick laser! Maybe took her 5 minutes. But did she follow up to see if my retina had improved! NO! She did not care! Did they call me to schedule after my insurance paid them NO! Sad all doctors care about is the almighty buck! Not what they did to you or even if you are ok!!! No one cares anymore!! Who knows if the whole is still in my retina. But the doctor got paid anyway! Thank you for nothing!

Dr Grazian is the FINEST optometrist in my opinion. He is not only knowledgeable, but also he's very caring and kind. I recommend him HIGHLY, along with his helpful, and competent staff, Carissa, Monique, and Mark. Thank you to ALL!!

My family and I have been going here for years. The doctor is great, and very knowledgeable and I use to love the reception staff that worked here years ago. They were always kind, and friendly. In the more recent years I have had similar issues as other reviewers with difficulty in being able to reach someone on the phone but that didn't deter me from still going here. Today, I reached out 24 hrs in advance to request a reschedule for my son's appointment, and I was informed that they have a newer policy regarding rescheduling appointments which is 48hrs notice to reschedule, or $50 missed appointment fee that could not be waived. (which I was unaware of and I cannot find this on their website. They did say it is documented on their business cards and other places.) It is their policy, which is absolutely their right to have for their business. However, being that you cannot control what happens with you or your family when it comes to getting sick, family emergencies, etc. Regardless I respect their policy if that is what they wish to put in place for their business. What is most disappointing is, I called to speak with the staff regarding needing to reschedule, and after speaking with reception and expressing my concerns, I was put on hold for a few minutes and transferred to the owner. The owner took my call and expressed to me all the reasons this policy was put into place, all the patients who cancel appointments, and how their business suffers because of it. She brought up appointments that I've rescheduled in the past years as well, and how they get customers all the time to who use the "I've been coming here for years" "excuse". I patiently listened to her share this with me. When she was done talking, I was barely given the chance to speak or be heard which I feel would have at least been decent customer service to hear me out even if she didn't plan to adjust their policy or waive the fee for me - she has NO idea why I needed to reschedule, she has no idea about what goes on with my family, my kids, or our health, and she didn't CARE to know either, in my opinion because no one asked. It almost seemed as if the frustrations of the office were being taken out on me, especially because she noted how just yesterday 6 ppl were no show. (Again, I was not a no show, I just asked to reschedule 24hrs in advance which is typical for all of the doctors that my family goes to). She cut me off while I tried to speak (I never raised my voice) and she continuously was talking over me the ENTIRE time when I tried to say something :-( I would be surprised if she actually heard anything that I said. It was a very unpleasant experience and I was even shaking a bit after the call because I was just in shock since I've met this lady during office visits, and she's mostly been kind to me and my kids in the past. In conclusion, they obviously put this policy in place for their best interest, which I understand, especially for no show appointments. If you are someone who has kids, a family and things come up often and you are juggling many things in life and things change on shorter notice, this may not be the place for you. This place should be great for those who don't have a lot going on personally, and people who know far in advance if they need to reschedule. Again, the care is great when it comes to your eye exams and the doctors knowledge. Unfortunately, in my case because of the combativeness and poor customer service that I feel I received, it is in my best interest to look elsewhere for eye care for my family and I. I really want to give 1 star for this experience, but I would love to give 5 stars for the doctor, So I put 3 stars - mid way.

I love Andover Family Eye Clinic, they provided me and my family excellent services all the time. I specifically appreciate Heidi for amazing customer service. I came in with a broken frame, and she helped with a replacement. She took her time finding a pair that works perfectly. She saved the day. Thank you!

This place is a rip off. Had an eye infection because I was rubbing my eye too much and the doctor charged me $160., plus the eye solution which cost an additional $98. Even though he knew that all he had to do is offer me the eye drops which would solve my problem. Got another eye infection because I did the same thing rubbing my eye again and he wanted me to do another eye exam and I told him absolutely not. Just write me up the prescription for the eye drops which solved the problem. And never rubbed my eye anymore which was causing my eye problem. It's always all about the money with doctors.

I’ve been using Eye Center of Atlanta for well over a decade. I trust their expertise with respect to my eyesight and overall eye health. They provide a comprehensive examination and explain all findings with supporting documentation and pictures. They have a great selection of frames on site that makes it all a one stop shop. Glasses or contacts, it’s all available under one roof. It’s wear I go and wear my family goes. Give them a shot. You won’t be disappointed.

The Optometrist is AMAZING, he explained everything and was very supportive. The location is very accessible, the inventory of frames and the pricing is great, and the STAFF is absolutely FABULOUS!!! The BEST! So grateful for their services and they are and will continue to be “MY EYE DOCTOR”!!!! Jacksonville-Atlantic Blvd location

I've been coming here for years and I'm never disappointed. Everyone is always kind and efficient. Getting in and out of an eye exam in 25 minutes is ace! Thanks to Kristi this time around for helping my glasses fit!

Very kind, soft-spoken man but very thorough. I like him and his office is very close to my house so I don't have to drive to Montgomery, AL