Reviews

Dr Jacobs is no longer there, the staff failed to mention that. Then I go in and they tried to over charge for everything, they are like sales people now. Didn’t tell me about hidden test charges, Jacob’s staff would always let me know if something was going to be extra. What my routine visit used to cost $80 now cost me $300+. Don’t go there, they lied about what my insurance covers and what it didn’t. After talking to my insurance today I was told my services were covered but at the office they told me they weren’t. Scam artist!!

I have been a loyal customer at Whitestone Vision Center for over 18 years now. This is a professional working environment where they are extremely patient, masters at their craft, and super nice. They go above and beyond to make sure all … More

Please save yourself the headache and money and go somewhere else. Our family of 5 has had nothing but trouble. This was our first time here, we switched from a different provider because this was closer to home, we've had nothing but a headache trying to sort it out since. Billing issues, wrong materials used for high prescription glasses, failed eye exams from other providers wearing the brand new glasses from here. An eye infection for my teenager because they convinced us to get her monthly contact lenses which should never be given to a teenager because they aren't responsible enough to take care of them for that long. Took 3 months to get all the contacts another family member ordered. another issue with feeling nauseous for another family member that they were never able to figure out what was wrong. I got my money back and glasses were perfect first try at new provider. One of the doctors is completely arrogant and condescending, he doesn't care if your child says she can't see in their glasses because according to his exam she should. He will also call you names when you push back. Over the past 5 months we've been going here we've run into front desk staff that clearly don't care about their jobs and are less than friendly, not all of them but some sit there and complain about the other staff while customers can hear. I've since heard of other customers that have had bad experiences and can't see out of their glasses as well. I really could go on and on with reasons why not to go here so I hope you at least consider it before going through the headache we did or ask your friends and family to see if any of them have went here, if you find someone I would almost bet they have had a less than desirable experience.

An absolute hidden neighborhood gem… out of every review I’ve written this place deserves it the most. Nothing but absolute love for this place. The owner Larry is incredibly kind, generous and easygoing. He gives some amazing discounts and …

I cannot recommend this facility more. This was my second time getting an eye exam, and the doc here not only did a better job at helping me understand and work with the exam than my last one did, he did a much better and more detailed job in general. He listened to my exact needs -- I work at a computer all day long, and need glasses that handle that specific distance -- and helped me achieve those. My new glasses are more comfortable to wear and do a better job of helping me, and the process was much easier (if more time consuming) than someone throwing me in a chair and asking 'clearer or not' once or twice and calling it a day. (To be fair, apparently detailed oriented people like myself are harder to help)

My family has been going to eye care professionals for -20 years and we have never had an issue with the doctors, the staff, the glasses, the wait, anything. They have all been fabulous! I am shocked to read some of the reviews on line and … More

This was absolutely the best eyecare experience I have ever had. Everyone was so welcoming and accommodating from the receptionist to Dr.Ray to Nina, who helped me pick out my new stylish frames. I will definitely refer and return.

My daughter and I have had nothing but a great experience! The staff are so friendly and helpful!!! They also have a text message service where I can shoot a text for anything we need for my daughters appointments and they respond so fast … More

Awesome doctor

You know, I am new to town. I had some transition lenses that I need put into a frame I already had. I walked in and talked to Hailey. (There was another kindly lady next to her, but I didn’t catch her name. She had the biggest smile and friendliest attitude as well.). Those young ladies took care of my glasses in an instant. Then I saw they provide services to Veterans through the VA. I am a Veteran. I know how difficult it is to find a great eye doctor. I know where I’ll be doing my next eye exam and glasses purchase.

I had a great experience at Boling Vision. The customer service was pleasant, and I felt really comfortable putting my vision in their hands