Reviews

Sidney had great customer service. The manager, La'Shawna, helped me look at glasses while Sidney was helping my son pick him some glasses. Everyone at this location was really nice and patient.

Office opens at 7 AM or 7:30 AM arrived to my daughters initial appointment that was scheduled at 8:45 AM while filling out paperwork we get called and told that the provider that can see my child is not in the office and the appointment needs to be rescheduled. I took time off of work to bring my daughter to get her the care she needs. My daughter’s appointment was booked weeks ago and nobody reached out to communicate. Nobody reached out this morning to communicate. It’s 08/24 and i have text message reminders since 7/31. The front desk girl had no sympathy. “Well whoever scheduled you…” no, you apologize. Called my doctor immediately to get a new referral. do not waste your time here.

Great Doctor and a wonderful staff. Have had to reschedule appointments several times due to my son's epilepsy or my disability and they have worked with us even at the last minute cancelation. Very friendly and knowledgeable about all aspects of eye care.

This office needs to be investigated thoroughly and I recommend patients NOT GO TO DR. COHN or any service he is affiliated with. I first saw Dr. Cohn on Wed June 21st 2023, after weeks of headaches, eye pain, and extreme sensitivity to light. I went in wearing dark shades and again explained my issues to his staff (had previously done so to two staff members pre-appointment). I saw Dr. Cohen himself for a MAXIMUM of 4 minutes TOTAL, during which he: -Quickly reviewed my notes in his system, -Did a quick look at my eyes with a light -Recommended $40 eye drops and -Gave a pitch for using their contracted prescription company over any other pharmacy to to save money (this was false, I later found out it was almost double if I had purchased elsewhere) I impressed upon the doctor the need for me to get this issue with my eyes sorted quickly due to the nature of my work, the pain that I was in and my inability to pay hundreds in copays for repetitive visits. To which I was told not to worry, one more visit to do a visual field test in a week. While waiting for them to get themselves together, I listened in on the office manager scolding other staff for adding unnecessary add-ons to patient prescriptions which resulted in thousands of undisclosed added costs to the prescription. The patient had called in upset. (I believe this was related to progressive lenses -my memory regarding the exact term used is sketchy ). The manager went in to confront Dr. Cohen on the issue. That should have been my cue to not go forward but I digress. The following week I had over 5 calls with Dr. Cohn’s office staff - JUST TO GET AN IDEA OF MY COPAY. Up until the morning of my scheduled follow-up appointment on June 30th, I could not get a response from the office, so I called in and told them I would not be coming in that day due to the confusion. I received a call 3 days later asking about my “no-show” for the appointment. I clarified my reason for canceling and was told they would find out and call me back. 36 hours later they called back with a quote for $76 copay and a new appointment. Continued in next review.

Over a year later, I am writing this review because Jim's excellent, personal, service still brings me a smile as to how well he took care of my custom frameless lenses! Under promises and OVER delivers wonderfully! I have been to other businesses for my different frames, but none were as percise and personal as Jim!

The entire staff is extremely rude over the phone and not friendly in person either .. from the time they answer the phone cut you off and transfer to greeting and leaving the office is horrible!.. I liked Dr Izer but the rest of the experiences with the staff was the same every time. I had been contemplating transferring but decided to give them one more try to today and the person who answered the phone AGAIN nailed the coffin closed!..

Patient care is excellent. I haven’t met one staff member who didn’t make me feel special. My doctor is very knowledgeable and explains everything in a way that I can understand. The waiting time is fast. Facilities are beautiful.

Filter for newer reviews and you’ll see how quality has decreased! Dr. Fishman is great but many mistakes are being made from top to bottom of the customer/patient journey. E.g. If you call me twice to remind me of my yearly appointment and after 3 phone calls we agree on a day due to the extremely busy NYC life, why wouldn’t you tell me over the phone that I needed a referral from my primary Doctor sent to the office before my visit? So here I am an hour away from home, seating - waiting for my turn after requesting a day off of work, just to find out that it was a waste of time! The lady said, “who called for confirmation appointments does not know these things”. … really? almost 2024 and you don’t have a holistic software in place that can avoid these mistakes? Well, here I am again researching to find my new eye doctor!

Extremely professional and well oiled machine. This practice is very attentive to every patient. The entire staff made my comfort during the exam process their priority. Dr. Wallace was extremely knowledgeable and kind, and made sure all of my concerns were addressed!

Made appointments for my grandson and myself, The doctor was very nice had eye exam we both needed glasses he walked us back out to the waiting area and said these are the glasses you can choose from and then left us there. The selection was so limited was not happy about that and was not told anything else or explained anything to so we both selected a pair after we stood there someone finally said to come to his desk he had us put the glasses on he measured and then said they would be in 7 to 10 days and we left. I guess it's because we had Husky insurance so we're treated like that. I think that really stinks !!!!!!!!!

When i firat started going here to get my contacts i loved it but recently it took a turn i bought my regular contacts put them in took them out at night woke up to my eyes red burning and mucus coming out of my eyes this is so …