Reviews

Love 💘 love 💘 Dr. Bruno. My husband and I have followed her since 2008. She is a fantastic Dr. Friendly,outgoing but also Top in her field. We refuse to see anyone else. …

My daughter has always been very picky with people and her eyes, we went in and the Manager Kim and Lindsay were in i think the other gal was Sandra. Anyhow they were all so great with my daughter, patient and more attentive then i have had with y daughter. Thank you Kim, thank you Lindsay and Sandra i hope this is your name! I will recommend all moms your way!

The lady picks up a phone but continues to have a conversation with someone else in Spanish. Every 5 seconds she stops from talking to me and speak with someone else. The lack of the basic etiquette is astonishing.

Dr Malat is a very good eye dr. He's very thorough with his examination and answers all your questions. You will never feel rushed, or just another number. I've been to a few eye drs in the past and honestly I believe he's the best. Also, you can get your glasses there, which are priced very reasonably with in house lab. You will not be dissaponted once you go to Caldwell Eyecare. THAT'S WHY I GAVE HIM *****

After years of annual visits to the optometrist. I was alerted to cataracts and that my vision was no longer correctable to 20/20. I visited Dr J and she was able to offer me options and talk me thru what to expect. She reassured me on the process and she and her staff were very professional and knowledgeable.

Incompetent! Husband had an appointment today and after all the emails, texts and phone calls to confirm today's appointment they call yesterday afternoon to say doctor #1 has an emergency but he can see doctor #2. Same day same time. This morning, now doctor #2 is out sick, but doctor #1 can see him at 9am Texas time. No way can we make it there in time(we're in New Mexico). Husband asks what happened to his original appointment and they don't show he has an appointment for doctor #1, of course not, y'all canceled it. 😒

Rebecca and Gina went above and beyond to help me- in and out quite a few times due to my insurance issues. They were patient and kind and I got the best two pairs of glasses ever! Highly recommend 10 plus!! Thank you so much ladies! 💓 …

I do not recommend For Eyes. Today, I walked-in to purchase two frames and contact lenses at this location. I have used this Franchise since 2016, after the pandemic, its service has deteriorated. Of course, the sales side employee was helpful answering my questions. However, the female doctor with reddish hair was not. I was ready to buy, I had my prescription, my insurance, and the funds. The doctor on duty was unwilling to assist, unprofessional, lacked interest to my situation, she repeated the same answer over and over, and appeared more interested in engaging a conversation with sales worker, even after I provided a thorough explanation of my situation. At this juncture, I returned the two frames I was going to invest and will also be buying at another chain. I arrived at the store with broken glasses and needed resolution. They did not deliver. I also observed system issues at this location, a customer arrived with his new prescription glasses and lenses stating that one side of the glasses was not properly made and stated he could not see. The answer... was to come back another day since their measuring equipment was not working . Stay away from this location and that doctor, I am highly disappointed, and they do not care about all customers, they are selective.

Exceptional eye care! The optometrist conducted a thorough and detailed eye exam, explaining each step with care. The state-of-the-art equipment and a patient-centric approach made for a comprehensive and insightful experience. Highly recommend for anyone prioritizing their vision health

Very disappointed. Never got to see the doctor because the front desk said they did not take United Healthcare. On two separate occasions, I called and asked if they took my insurance and both times I was told yes. A big waste of time on my part because the office doesn't know how to operate a professional business. Also, even though you see Dr. West and the Eye Institute pictured together on a web search, and he offices in the same building, he is not associated with them. Seems deceptive to me.

Greatest service from the entire staff. So friendly and knowledgeable. I highly recommend.