Reviews

Horrible customer service, two pairs of glasses I ordered for my kids had defects. The last time they reordered the lenses, it took over 10 business days. When I asked the secretary about his lenses, she said they should be there any day. The next day I called, they said actually the lenses came in 2 days ago however again with defects. Instead of explaining that to me they gave incorrect information the day prior. They told me to calm down on the phone instead of addressing the issue and apologizing. Still they say they don’t have an ETA. They have poor customer service and communication, which is unfortunate when you have patients who are children and are dealing with defective glasses. I would not recommend this organization. I give a lot of reviews and they’re mostly positive, I’m a reasonable person. This is not good customer service. I feel bad for the Doctors because they are great.

My visit at this clinic was exceptional from the receptionist professionalism and the care of the Technician. The Doctor diagnoses was extremely accurate. The explanation of care was impeccable. I felt a little unsure of my next steps to take. But before I left the office I was confident about my care and the direction I need to go. I highly rate this facility one of the best I have experienced

I had an amazing experience. From start to finish. I was comforted and encouraged as I explained my symptoms to the lady scheduling my appointment.(sorry I don't recall her name but she was phenomenal) I was able to get a same day appointment which is rare most times. My appointment was with Dr. Sol. She had great bedside manners and she was knowledgeable. She took her time to explain my diagnosis and broke down the medical terms she used into laymen's terms to where I could understand them. She was very pleasant and took care to let me know each procedure she was about to perform before she did it. My fear and discomfort was met with a staff who showed care, concern and expertise. I highly recommend Marietta eye clinic.

There was some confusion at the office with my appointments and a double medical record profile. Which created confusion as to why I was there for a 2nd appointment. Otherwise, they were great. Went in for a medical issue, the staff doing the testing and Dr. Theil were all great. My eye exam was a week later and again, great staff and care through it all. I'll be going back. The office manager seemed aware of my double records and will hopefully get those combined for future appointments.

Dr. Tonge is the coolest, sweetest, and most caring doctor I’ve come across. You won’t regret coming to his office. I can tell that this is one of those places people love coming back too because the environment is so loving. Also, my eyes are very well taken care of by myself and the doctor.

Dr. Tonge is always thorough with his exams by providing detailed explanations of any tests completed, discussing vision changes, and sharing relevant information concerning eye health. He is both very friendly and professional as is his staff.

Dr. Tonge could not be more personal and caring. I never feel rushed and he is always more than ready to answer all of my questions.

Hustlers. They've got all kinds of made up charges they will add on to your exam, and then they'll pressure you into buying their overpriced frames or contacts. Not to mention that the staff members working in the front both seemed to have some kind of personality disorder, and probably shouldn't be working in customer facing roles. Skip this mess and go to Wood Eye Care on Riverside.

Great experience. I was 9 months preggo and didn’t have the time to come to pick up my contacts and glasses so Blake Mccoy brought them to me personally. That’s wonderful customer service I really appreciate that.

This is the worst location, the woman at the front desk has no customer service. I’ve had a few encounters with her and they were all bad. The most recent She wouldn’t even look up my account to see if I had a warranty on my glasses. I had to call a different location, they looked up my account and ordered my new glasses all over the phone.

Im not the type to leave reviews but this place’s customer service is absolutely terrible, when you call they all sound like they are unsure of what they’re doing, and they don’t want to do their job. I’m constantly having to go back and fourth with these people over contacts and it’s the same issue every year that’s on their side according to my insurance. There’s so many other places you can go to that will not waste your time.