Reviews

I use to love this place, but I don't any longer. We won't be going back and suggest that unless it's a medical issue, that you stay far far away. I have no issues with the doctors but the optical staff are rude and not good at customer services. Customers and patients are what build the business but with the new changes, it doesn't feel like they want to keep clients. I will be changing practices for my entire family. A staff member was so rude when I was trying to understand the logic behind why I couldn't get my step daughters glasses fixed. They refused to fix the frames because the warranty ran out. I was told I could only buy a new frame, priced over $200. The kicker is they conveniently broke in a way that my step daughter could not have reasonably broke them the day after the lens were put in her existing frames. When trying to understand the policy staff was rude and kept saying that it was their policy not to fix them, a waiver was signed etc. The only recourse was to get a new frame. My step daughter had been without her glasses for about a week already they didn't seem to care that these glasses are a must for our diabetic child to ensure she doesn't' get headaches. No where does it state they won't fix glasses even if we paid for it. They out right refused. I then tried getting the prescription, so I could figure out a reasonable option outside paying $200 for another set of frames I was told I would have to pay for the prescription and they refused to give me other information about the measurements because it wasn't part of her prescription. It was against company policy to give me any of the other information that I requested. They were unwilling to accolade ANY solution out side of ordering the same frames that just broke. The service I received was very curt and cold not being one bit sympathetic to our situation. It's really sad that this eye doctor office is not what it use to be.

I have been going to this practice for over 40 years. Excellent care. Family friendly. Highly recommend Dr. Leighton and his team.

I have been going to my Eye Dr in Cary (Walnut St location) for about ten years. I am happy to say each and every visit has been pleasant and professional. From the time you walk in the door until you leave. I would like to extend my sincere appreciation to Sharon. As a veteran being referred through the Veterans Administration, she went above and beyond to ensure all my referral documentation was provided accurately. Dr. Sheena, as always was pleasant and professional and took time to discuss all my concerns. Unfortunately, I can't remember the name of my technician, but she was also professional in her portion of my exam. I left there today feeling seen and heard which is a rarity these days. Thank all the staff for their assistance. I look forward to returning next year.

Great place for new glasses also great people

Dr Winslow is a wonderful and caring doctor. I feel like a family member is of his. He is thorough in his exams for my husband and myself His staff are very lovely young ladies. Thank you. Blessings on you and family.

I had the most comprehensive eye appointment ever. Katrice delivered exceptional service during the initial eye test. She was not only enjoyable to talk to but also displayed a high level of professionalism. Well done! Dr. Mark G. surpassed all expectations with his amazing demeanor and extensive experience in the field. It was evident that he has been practicing for many years. I am definitely returning next year.

Recently had my first appointment at this Glaucoma Consultants. The office was clean, organized and efficient. The technician I worked with was attentive and did his job well. I was not impressed with Dr. Jindal. She was rather short and … More

Unless a person likes long waits in a crowded merchandise isle, this place is rude, crude, and unorganized. While waiting, watched an employee return glasses to the display racks after they were tried on by customers without washing or cleaning the glasses. Unsanitary and disgusting.

I’ve been coming to Dr. Bonakdar’s office for 30+ years. He always has the latest information on eye care, and puts it into his practice. He’s very informative & communicates to his patients in a manner that is easy to understand.

The clinic was good and very helpful. With ordering new glasses.