Reviews

I had an awesome experience! The staff was very friendly, and Dr. Sherman's expertise and thorough examination made me feel confident in my eye care. I highly recommend this clinic for anyone seeking top-notch optometric care in a welcoming environment.

At first this experience was amazing. Phyllis was wonderful. The doctor was wonderful. The Christian music and atmosphere was pleasant and with Covid I have never felt more safe through this pandemic. However, my eye exam was in October and it took us roughly 6 weeks or so to receive our glasses that we roughly paid $400 each for. We purchased glasses called Chemistrie where the reading portion clicks on magnetically. Within the first week my husband's magnets broke. It took another month for him to have them corrected. My lenses were made with a particular lens that I cannot use due to my astigmatism. I found this out after going back because I just could not see out of my glasses. The doctor asked me why I didn't tell him that I needed a different lens and my response is -he is the doctor why didn't he know? So they sent my glasses off to be corrected. A third month later my glasses arrive. I still cannot see out of them. I dread even calling because he made me feel uncomfortable the last time I told him they weren't correct. I try for a few weeks to adjust but they just aren't correct. So I call Mrs. Phyllis who tells me to come on in and let them fix this. When I arrive the arrogance of the conversation with this doctor astounded me. The first thing he said to me was that my glasses had been repaired once and my insurance wouldn't pay for it again. So I am still trying to figure out why my insurance paid for his mistake and not him? Second he made me feel as if I was trying to get a second pair of glasses for free when I simply just want to see? Money or insurance wasn't my issue. Trying to see was my issue. Then he reminded me that he was not wrong. Instead of doing another full exam to make sure he was not wrong he showed me what my glasses were BEFORE and AFTER he did his exam. Why not repeat the exam to MAKE SURE it is correct? So I try my best to be patient even though I've been belittled and I suggest maybe it is the shape of the lens because I get motion sick easy. So he takes my glasses and says well, we can bend this to assist. He brings my glasses back after bending them without even CONSIDERING I have a magnetic attachment for my reading glasses. Now that attachment does not work so essentially my $400+ are now useless even if they did work properly. I get home to just give it a go and attempt to try them and my attachment literally breaks in my hand when I pull it out of my case. Irony? I don't know. What I do know is that I can see BETTER out of my old glasses and that is not my imagination and I think maybe if he took the time to revisit my exam and set aside his pride I would have glasses and be able to see well today. I am very frustrated and I definitely recommend Mrs. Phyllis but absolutely will never return to this office again.

Excellent staff. I've been having annual exams at the Eye Institute for many years beginning at Godfrey Ave site. CH site is absolutely fantastic. The exam is always completely awesome. I've never felt rushed. Questions answered completely. Clean and well organized environment. Highly recommended.

Great experience with Dr. Sarver. The office staff was very helpful and professional.

I am was treated very well. Two things I was surprised by.One was that each time I went there I was seen by 3-4 different people at each visit.The other is that they should have a sign..TURN OFF YOUR CELL PHONE in the waiting room.

It doesn't matter that you won't be bloated you used to

Would have given a 5 star as I usually do. However at checkout the lady wouldn’t listen when I tried to explain that Dr Stubits wanted to see me before the 1/15/24 visit she had scheduled for me. She wouldn’t listen - so I came home and called & luckily spoke to a delightful lady who listened, understood & rescheduled me as he had discussed.

Today was my first appointment with Dr. Sperry. I was comfortable and happy with my exam and appreciate Dr. Sperry being a good listener! Thank you.

Samara was wonderful! Very kind and helpful! A+++ optician!

Dr.Thomas Edwards is a great cataract doctor. Not only did he saved me some money but and excellent surgeon.