Reviews

Dr. Lech is a fantastic doctor who focuses on eye health as well as vision. I took my 6 year old to see him after having been to two other eye doctors. Dr. Lech discovered that he has chronic eye allergies and prescribed drops to help with the itching and eye rubbing. I was also very pleased with how Dr. Lech talked with my son about wearing glasses. He spoke to him directly and encouraged him to be grown up and responsible with them. It turned out to be a very positive experience for my son, in spite of a previous negative experience when he first had to get glasses.

WORST CUSTOMER SERVICE EVER—Kaiser Optical at Riverside/Cirby, Roseville. It should only be half of a star! Kaiser member for over 40+ years. I have never experienced such poor customer service. It’s the worst $1,000.00 I have ever spent for two pairs of glasses. I am very disappointed, I even cancelled my upcoming contact fitting appointment. Don’t waste your valuable time and money at this location you will regret it!!

I am a kaiser member. They left me a message that my Aug 10th appointment has been cacelled. Please call and reschedule.. I have tried twice to call and line always busy. No explanation as to why it was cancelled and by whom.

11/20/19 I ordered glasses 21 days ago, I was told they may take longer do to the holiday. I had not heard anything so I decided to call 12/09/19. They said, "we sent a text message on the 4th" it's now the 9th and no one bothered to follow up. Mind you I never received a text.... I was excited to get my glasses, and now I feel irritated and for the amount of money I paid I feel the service is not worth it! I'm planning on picking up my glasses today 12/09/19 and I will not arrive until 5:40-5:45 If they are not open (like some of the other reviews say) I will be speaking to a supervisor or someone higher in staff. This is Kaiser, they service should not be like this. Especially for this new building....

Dr. Barber is an excellent optometrist! I have been going to her for over 10 years so I would recommend her to anyone! Her staff is top notch and very knowledgeable about their profession.

The staff is always friendly and helpful. My husband and I have been going to this optometrist for a few years. On our recent visit, Robert replaced the nose pads on my and my husband's glasses for free. They do a great job explaining our insurance options.

Very disappointed in customer service now. It seems they have enough patients that they do not need to keep old ones. My daughters glasses were not covered by her insurance and instead of following through with me on my options they just … More

Why does your office charge $458.00 (7/12/15 specifically) !!!!!! to replace my progressive lenses (after my July '15 apt at your office) into frames I currently own and Costco did it for only $130.00 ???!!!!!!! I was also able to add a … More

Needed a vision exam on short notice for a new hire position. Dr. Ulseth was quick, accurate, professional and very accomodating when requested to fill out additional occupational health related forms.