Reviews

Excellent, prestige service for an appointment I typically never look forward to. Dr. Khine was utterly amazing, kind, and thoughtful as she took her time to examine, talk and explain things to me, which includes my current eye condition and my future progress. With her as my doctor, I’ll no longer dread an eye exam ever again.

Dr. Khine is a thoughtful and well-trained physician who deeply cares about her patients. She goes out of her way to do what is right and treats everyone as a friend. You will love her!

Dr Khine is so wonderful. I brought a relative of mine to her for an urgent need. Dr Khine squeezed her in her schedule and was so thorough and kind. She performed successful surgery the following day. I highly recommend Dr Khine!

Extremely unhappy with their service! The number to this place is not a direct line. So, a worker at a random optometry location would answer the calls. And, they are unprofessional, unfriendly, and don’t follow-up. And, I must add that the optometry department is not very good at delivering what it promises. My glasses that were supposed to be ready on the promised day was not. So, I called to check the status and was told that I would have to wait a couple more days. However, the glasses did not arrive as I was told. This is UNACCEPTABLE! They didn’t notify their customer of the delay or apologize. Kaiser, in general, runs their hospital/clinic like it’s a corporate. I don’t feel as if they have their patients’ best interests in mind. I will not come back here or recommend this place!

I’ve been wearing glasses with high prescription for over 15 years. That is why in any optometry I have used in the past, all over the world, they offer thin glasses for an extra cost. This is the first time I’ve been given a pair of glasses whose weight was totally unbearable. I returned them and said they will make them thinner. So after my 4th visit, they give me the same thickness, second pair exactly the same. This is embarrassing and Kaiser should be ashamed of the quality they are providing to patients. While the world goes towards thinner screens, thinner cameras and whatnot, they are offering glasses that seems to belong to the XIX century. I was unable to wear the glasses and had to return them. They hurt my nose and damaged my skin after 5 hours of use. I got a refund for them but after 5 visits and plenty of wasted time, I am still using my old ones. Extremely disappointed.

Do not go here unless you like to waste your time. The contact lens office worker talks on the phone all day and very loudly about planning parties instead of seeing patients or being helpful. The doctor also yells at you and acts like you are refusing treatment whenever you ask questions. No thanks

Most amazing place. I have 20 20 vision again. First time since I was in my teens. Dr Yu is the best but also are his office staff. Cynthia is amazing and Leo is going to be a force to recon with. Watch out world!

My mother was referred my a specialist for suspected glaucoma. The first appointment Dr. Yu just told us to come back for a diagnostic test. This was frustrating as we already knew coming into the appointment that she needed to be tested … More

Doctor is nice but the office does not follow up and hard to reach by phone

Loved how Dr. Phifer took the time to find a great monovision contact option for me and explained how the glasses to contact prescriptions work. Also appreciated how Maureen heard me and showed me the right frames for the look and price range I was comfortable with. Wonderful optometrist practice!

Terrible service, kind of extortionist. You ask for one thing (in my case a contact lens prescription) and they force you to take a whole new exam you never asked for that you have to pay for out-of-pocket. When I asked why they insist on … More