Reviews

Jason Wong's exam was abrasive, rough, and insensitive. We felt harassed and I was so upset by the end of the exam tears came out because I was so angry that my mother in law had to experience his beratement at age 77. It was supposed to be a nice bonding time since I was visiting from out of town. Instead I left without a written prescription and she couldn't get her sunglasses replaced. This "doctor" is jaded and his arrogance inhibits him from being qualified to help anyone. He can't even spend 20 seconds listening to the customer. We were interrupted with assumptions and then felt pushed out the door even though the new prescription was more blurry. His statements also felt pushy and contradictory and he didn't bother to explain anything thoroughly. I read other reviews after and several others had the same unprofessional experience of him talking down to them, cutting them off, and rushing them out with a prescription that was either too strong or posed problems later because it wasn't what they needed. His tone from the get go was off putting. He was just downright mean and rude with his exam technique. Hum hawing and sighing in frustration for no reason as if we were a nuisance or did something wrong. It also felt like he was treating us badly because of her age and the language barrier. We felt bullied. He started by saying her prescription changed dramatically in the last two years and that something must have happened which worried her for no reason. He questioned the paperwork she brought in for her current prescription and pressured us to use his even before we started the exam. I was translating for my mom and I could see that she felt intimidated to answer honestly because he was dismissing her concerns instead of properly explaining anything. He didn't give enough time for her to see the letters before he flipped to the next one and rushed her to answer. In a condescending tone, he had the audacity to say she wasn't trying hard enough a few times even though the letters were so small and blurry she couldn't make them out. He made her feel really bad and stressed out with his tone and approach. He didn't ask but told us what version looks better even though she said it was more blurry than her current prescription. It had to be his way. And then he questioned her cataracts surgery and made it sound like there was something wrong with the way it was done without explaining anything. Then he pushed us out the door. It validated that the exam was a waste of time and that his qualifications were questionable. I had enough. We didn't feel comfortable with the prescription and I was not going to pay for being harassed. I told him that this was a very rough experience for us and that he shouldn't treat anyone this way. I felt bad she had to experience this. Seeing that I was upset he said that "we can pretend this exam never happened" which was a cowardly way to back out of the exam and pretend he didn't just treat us poorly. He showed us the numbers and said the difference was negligible from her current prescription, which contradicted the big scare he gave at the beginning. What baloney. I wish the exam never happened. I am LIVID. We felt so violated and uncomfortable. Afterward my mother shared with me that he scared her and talked to us like we were stupid, and that she thought there was something really wrong with her eyes. It makes me so angry that she had to experience that behavior especially after having gone through so much in her lifetime. She had such a horrible headache when she got home and her eyes hurt because she had strained them so badly trying to see the letters even though he was scoffing that she wasn't trying her best. Don't waste your time or energy. Costco should do better. This is a huge disservice to customers who simply need a competent optometrist who is kind and doesn't berate customers because of his own personal issues.

My grandfather had cataract surgery from Dr.Paul Joos. He is senior but his behavior towards patients was really awful. I was very surprised a senior and respected doctor talking to his patients rudely. I went to the clinic 4 days ago. And, we had appointment at 8:30 and they called us at 10:30. The doctor didn't even listened what my grandfather was saying. He was just with us for 1 minute that it. I wondered that did i just waited for 2 hours for this? My grandfather had couple questions but the Dr. Paul Joos was in hurry not ready to treat his patients equally. The staff did not care about patients time. And, everytime I got there the staff doesn't have smile on their faces. Always get disappointed from this office staff and doctor. I won't suggest anyone this eye laser office.

Dr Barnes and all her staff are extremely friendly, professional and knowledgeable! They were able to fit me in during a cancellation, took great COVID precautions, were super quick to run all the tests and walk me through my results - I was VERY impressed. Dr. Barnes even showed me how to turn off blue rays on the computer! I didn't need any prescription and was in and out in about 45 minutes. Would highly recommend!

If I could leave less than 1 star I would!!!! Most disgusting disrespectful staff especially the girl in the front that barely can speak English her attitude is gross not a way you should be treating your patients. And honestly so called “dr.Hakim” Is no better than his staff this clinic is a joke honestly don’t waste your time.. there are plenty of better places out there! You guys should give Dr. Ali Nasrallah a try his clinic is in the same building he’s a 10/10 doctor and actually respects his patients.

I choose Dr. Koo since 2012 when I was a college student. Very good service and professional. Recommended!

My wife and I made a appointment and everything went smooth. They were very busy and was able to handle every one with no problem. The staff was very friendly and helpful. The doctor was problem the BEST eye doctor I have ever been to. She explained everything very clear and in words I could understand. Give them a try. You won't be disappointed.

Many thanks to the staff at the optical department! I have recently ordered three new pairs of glasses with my new prescription from Dr. Nguyen . I’m very happy with the glasses but really want to mention Rosalina and Angie and the man (whose name I don’t know)...as they each worked patiently on getting the new frames to fit properly. Even though the department was busy I felt like I was not being rushed and I enjoyed my visit...and came away very satisfied! Thanks Costco...for your great employees!

I had a really bad experience with Dr. Hernandez and his staff a while back and I will never recommend going to this ghetto clinic.They're so damn disrespectful and vulgar and the idiot Dr. always takes his staff's side even though they're completely wrong. That's ok because I wrote a formal complaint with the agency that regulates them. He must of received his license in Mexico because he sure as hell does not seem to have been tought here in the U.S.A What ever you do..... don't go to this clinic. There's better eye doctors in El Paso, Tx with better bed side manners

Glasses were ordered in August 2023 and had requested a tint to them. Have gone back several times to get the color of the tint to what I had asked for and each time the tint was too light the last request was made to just go up one number on the tint. Went yesterday (November 3, 2023 ) 4 months later to pick them and the lenses were tinted black!!!! This is more than going up 1 number on the tint. When I walked in the Optician just turned the other way and pretended not to see me and did not help me. Caroline was not helpful at all. I asked why they can't get it right and her response was "I don't know". Lot of money was spent on the lenses and frames for you not to get them tinted right is totally unacceptable as is the attitude with the staff, they are not customer oriented. The only nice person at this location was the eye doctor himself, he is very pleasant, friendly and customer oriented. Very, very disappointed with the service I received and will not recommend MyEyeDr. to anyone. 4 months is a long time to get a pair of glasses made, it was very frustrating, in addition all the time going back and forth for the glasses to continually be wrong and no one taking the initiative to make it right, not even an apology. I asked to have my name removed from your mailing/contact list I do not want to receive any text/reminders from your office, I will not be returning to MyEyeDr. I will be looking for another place to have the glasses done correctly. This review was written on behalf of a disappointed and previous customer, Agustin Ortega.

Dr. Bobo and staff were amazing!! Very professional, extremely kind. I also enjoyed talking with the office manager (forgot her name) she was really helpful and gave me good advise.. A great office with outstanding doctors and staff. I’m grateful and truly appreciate them. Thank you, Theresa Middleton

Whether it is a routine exam or an initial consultation regarding an upcoming surgery, I find that Dr. Pruzon and her staff art the Retina Center of New Jersey are professional, knowledgeable and caring regarding your Vision...it's more than just a visit to their office.