Reviews

I was helped by Dr. Gary Chan himself. He was very honest and upfront about all the tests he was performing. Did quick exams but looked thorough enough. Gave me ample time and didn't feel like he was rushing me when I was comparing which letters were clearer as I feel a lot of offices do. Will be coming back here for the foreseeable future for exams

The person at the front desk who answers the phone for the Tyler location is absolutely horrible and should not be working there. She is absolutely rude for no reason. I was being nice until I realized that did not matter to her because she was going to be rude no matter what. I called to schedule an appointment and make sure they took my insurance, because another place said they did but when I showed up they said they did not. Apparently this was too much work for her. Her name was Felicia and she was hesitant giving me her name. I never leave reviews but this was ridiculous.

Dr. Thielke was great! He explained what was going on with my child very clearly, to where she could even understand. Very satisfied with this visit!

The person assisting me was incredibly kind and helpful. She made sure I was getting the best deal and went over every little detail. Seemed very knowledgeable about the optometry side of things but also about the fashion side of things! She even helped me pick out a frame that I really enjoy. 10/10 experience, definitely coming back!

Highly professional but very friendly optometrist. She is an excellent communicator who is able to answer questions and explain eye conditions and care in a very understandable way. I will recommend her to all of my family & friends. Her staff is also very kind & helpful.

The most thorough, detailed eye exam ever. He catches things most Optometrists miss. All that expertise, in a fun Elvis Presley themed office. The Dr himself is a fun, charismatic person and his staff are absolutely wonderful and professional. Started seeing Dr J many moons ago (15 yrs?), after having had glasses for 20 years. He is by far the best one I have been to. Recommend everyone see him.

My husband has been under the care of Dr Dayani for several years. He has the best bedside manner to help his patients feel comfortable and explains everything completely. I wish we could have seen him 20 years ago.

Crystal the assistant manager was amazing. Her customer service is top-notch. She is very knowledgeable, friendly, and always goes the extra mile to ensure customer satisfaction. Her professionalism and attention to detail were commendable.She is friendly and the welcoming atmosphere made me feel comfortable throughout the entire visit. I am beyond satisfied with my experience and highly recommend them.

I got lasik back in 2006 and still have perfect vision. I fallowed the instructions and steps for my eye care after the procedure and no complaints here. I had a really bad eye shape like a lumpy football, they fixed it no problem. For me I use to just see shapes now I can see everything so clearly. Thanks for the new eye sight. I will be recommending my fiance for it soon.

Nick Toffoli is no longer there. The replacements are nice, but clueless. They gave me a doctor that is only there on Saturdays. # weeks for a follow-up to a lens fitting. They sent me home with the wrong lenses to try...

I had the opportunity to go to Jackson Eye Associates for my first eye exam on12/27/22. The wait time for being called to the exam room was approximately 30 minutes. I was placed in an exam room by a staff member named Beth who was not friendly and who only entered my information into the system. After Dr. Taylor Smith completed my initial eye exam, I waited approximately 15 additional minutes for him to return after my eyes were dilated. During this time, he went door to door treating other patients before returning. While waiting for the dr. to return, the staff person, Beth, asked me to change to another room at which time she became more pleasant and talkative. I was placed into a room that appeared to not have been disinfected, as I had just heard another patient leaving that same room before I was asked to go in. At billing, I was informed that I had met my deductible but was then informed that I had to pay an additional fee because one of the tests given by the dr. was not covered by my insurance nor was the prescription.