Reviews

Outstanding (all-around) service ... 👍👍 "Two thumbs, way up!" …

I’m a new patient with issues with my contacts. Dr Boyd and her team were great! They continued to help me and found the right fitting contacts for me. Lisa was awesome! She provided samples to try and then expedited my order. I would highly recommend them.

Very bad customer service, if you are using your insurance I recommend going somewhere else, the doctor is great and rest of the staff sucks specially the manager, I went it to my appointment and the doctor saw a lot of dryness in my eyes recommended for me to go back in two weeks, I go back in two weeks after I had used eye drops everyday for dryness and same thing I have a lot of dryness he recommends another eye drop for infection and schedules another appointment this thing they charge me a copay, I asked why the others time they didn’t charge me and they couldn’t tell me why I go to my third appointment and the lady who help me with my glasses has no face expresión when I told her how I felt then she told me that it was more expensive to use my insurance so I said don’t use my insurance and refund me my copay she said the manager will call you and when the manager calls me she said that if I wanted she can charge me all the copays. This is so ridiculous like I asked to be back so many times and if you didn’t use my insurance why charge a copay.

This is great location. The staff is very friendly and helpful. I had a great experience at Capital Eye for my new patient exam today. I can never say enough good things about Capital Eye. I would highly recommend Capital Eye to anyone. The staff greeted me right away with a smile and a pleasant greeting by the front desk and office staff. Taken right back there was no waiting. Dr. Marshall was thorough and personable. Dr. Marshall did the exam very thoroughly. I would recommend this office to anyone that is looking for a eye doctor. The scheduling process was very easy.

Two months ago, my 93-year-old father's eyes had a significant amount of mucus and were extremely itchy. He constantly rubbed his eyes to the point where they were nearly swollen shut. My mother took him to see an ophthalmologist, who diagnosed my father with elevated eye pressure and allergies and recommended eye drops to alleviate the itchiness. However, even after a month of using the eye drops, his condition did not improve. Concerned, I decided to seek another medical opinion. Upon researching various options, I came across the outstanding reviews for Focus Eye Center. Impressed by the positive feedback, I promptly scheduled an appointment and accompanied my dad to see Dr. Bryan Jones. Dr. Jones exhibited remarkable patience throughout the appointment, devoting more than an hour to thoroughly examining my father's eyes. Much of this time was spent striving to obtain an accurate measurement of his eye pressure, which can be distorted when forcefully opening a patient's eyes. Given the pronounced swelling of my father's eyes, Dr. Jones had to conduct multiple tests. Surprisingly, the results indicated that my dad's eye pressure was within the normal range. The swelling and excess mucus were attributed to facial oils and debris from my father using only water to wash his face. Astonishingly, he didn't actually have any allergies. Dr. Jones recommended using Johnson's No Tears Baby Soap followed by eye lubricant to gently cleanse his eyes. As of today, my father's eyes are completely free from swelling, itchiness, and mucus. I am immensely grateful to Dr. Jones for dedicating the time and effort to effectively treat my father's condition.

I recently visited Hamilton Eyecare Center for the first time due to my insurance changing and was pleasantly surprised. I was able to get an appointment fairly quickly due to a cancelation and of course, needed new glasses. It is so nice to have glasses that are clear and don't have any reflection or glare on them like my old pair did. (Previous eye doctor's office screwed my lenses up several times.) I had to stop in one more time to have them adjusted and the optician was so patient and worked hard to make sure they fit correctly. Thank you to everyone in the office for your help! I'm thrilled with my new glasses!

Three years after I had a YAG procedure in my left eye I saw Dr. Louise C. Davis for an eye exam intended for receiving a prescription for eye glasses (Dr. Davis is both an ophthalmologist and an Optometrist). Since the YAG procedure my eye … More

Been visiting this office for years now, and the staff is always top-notch! I go to Dr. Kim exclusively, and she's an excellent doctor. Her exams are quick and effective. Highly recommend!

I come in for regular cleanings and adjustments. The staff here is always helpful and nice. You’re welcomed with smiles and warm hellos. Sonia Passion Cris and Jasmine are an amazing management team.

I came here and saw Dr. Krainz. He was so professional and knowledgeable. Albeit other physicians wanted me to see an Ophthalmologist afterwards and now I have to also go see a nuero-ophthalmologist. The verdict still remains what Dr. Krainz has said from the beginning. In fact it would seem the time spent going to see the ophthalmologist was a waste of my time.. Although Dr. Rockwood wasn't bad. In a perfect situation I should have gone directly from Krainz to neuro. (Which he recommended) Long story short? Pay attention Cleveland Clinic. This man is an amazing physician and one day if he continues to apply himself he should be given commendations or a raise, a bonus... Something as an award for excellence in his field, let alone for his bedside manners.

I started going here because it is local woman business. I will stop going though because they are rude and don't care about accountability. I had an appt that I waited for 25 minutes for. After 15 minutes I asked the receptionists how much longer and they said they don't know. After asking them about this instead of apologizing they gave excuses and were rude to me. I am sure they will say I was rude, but I wasn't rude until they were rude. I am a strong believer in treating others the way they treat you and I have never dealt with a more unprofessional staff or Doctor. Their response was if I didn't want to wait that I could just leave. Obviously they told the doctor when I finally saw her that I was upset and probably made me out to be some horrible person. I spoke to the Dr about the issue and her response was to say that I am no longer welcome as a client. No apology or accountability, just oh you don't like being made to wait for 25 minutes with no explanation or apology? You can F off. Also the entire 25 minutes I was waiting, they were not seeing any patients. The last patient was checking out while I was checking in, so I waited for 25 minutes just because they don't respect other peoples time. I have never dealt with a more unprofessional doctor or front office staff. Don't waste your time, because all they will do is waste yours and act like making someone wait for 30 minutes is acceptable. I told them they could have called me, if they were running late they could have called me and told me that. Why is respecting patients time not important to medical offices at all? If someone is late, we get charged a late fee, when they are late they don't even have the decency to apologize. It's ironic since their name says they Care.