Reviews

Had an appointment at 12:45p and wasn't seen until 1:53p. We received DAILY text reminders about the appointment and was told that if WE were late or did a no show, there would be a $25 fee. There was no apology or explanation for the excessive wait time at all.

Dr. C is great but slow slow pace in office .. been sitting in waiting area for 30 min at appt was at 8 am. Still wearing masks and sitting apart from each other . Maybe if we went back quicker we wouldn’t have to wear masks Not first time I have waited .

I loved the fact they moved into the Fountains! I had such a great experience with Doctor Ho and the rest of the staff. I was fitted for the PERFECT pair of glasses! Such a great selection

Awesome staff and doctor! Both my (10 yo) daughter and I are patients. I’m a longtime patient 19 years and counting.

The receptionist could have been a bit warmer and more aware of my time. I had an appointment at 1:30 and didn’t see the doctor until 2:10 pm. I had to ask if they were any emergencies as to why I had to wait almost an … More

It doesn't exist!?

I would discourage anyone from scheduling an appointment with Dr. Dawn Johnson located at JCPenny Optical, 1701 McFarland Blvd E. Tuscaloosa, AL. 35404! I've been waiting since December 28, 2018 for my sons contacts to arrive. I paid Dr. Dawn Johnson $115.00 for my sons eye exam, and another $223.90 for his contacts THAT DAY! As of today 03/03/19, I still have not received his contacts! Not only have I made numerous attempts to speak with Dr. Dawn Johnson directly about the status of my order, but she has not once returned my calls. And, each time I stopped by the store, I was advised by her staff member the contacts hadn't arrived and to call before stopping back by the store so I wouldn't waste a trip! The next attempt for the status of the contacts, I was advised by a lady staff member the contacts were shipped to a location I haven't lived at for years! I found this quiet confusing since my last order arrived at my current residence. I was then advised she would place another order for the contacts to ship directly to the store and that she would list this order as urgent and assured me I would receive a call ASAP. A week had passed and no update on the contacts, even though the order was supposed to be expedited! The second week rolled around and still no call! So again, I called the store and spoke with another staff member. He advised me the contacts were showing on his computer that they had arrived at the store, but... he couldn't locate them and assured me he would call me back ASAP. It's been four days now and I have still not received a call back from anyone! So again, I called the store only to get an answering machine where you can't even leave a message because it is full! At this point, I have no other choice but to take my son to another optometrist for an eye exam and hope he can get his contacts within a couple of weeks! I estimate this will cost me at the minimum $300.00 - $500.00, depending on the doctor who can see him ASAP! I do hope Dr. Dawn Johnson is happy with my money!! I have never been treated this poorly by someone who I paid for their professional service. I will never shop at JCPenny again!

I really fell in love with everyone in the office! The P.A that I saw was amazing! I didn’t feel rushed like a lot of doctors do you. She truly listened to my concerns and I felt like she genuinely cared to resolve the problem. She made me feel completely comfortable.

As I've worked with Dr. Doerr as a licensed optician for many years, I have observed him as well as experienced his exams. Dr. Michael Doerr is kind, gentle and always professional. He makes every one of his patients feel comfortable and … More

This location is a joke. We’ve been a Kaiser member for a lot of years with great experience until now, at this particular location. The only nice people here are the front desk and a nurse who tried to help ( I don’t know his name). We came in on time for the appointment and waited almost 20 minutes in the room. So I finally asked the nurse, and she told me the doctor was still with the previous patient because the ultrasound machine didn’t work properly. Fine, this happens and it’s what it is. So I didn’t blame anyone there, and I just told the nurse we need to leave by 3:45pm since I had another appointment at 4 o’clock. Here came the bizarre thing: the nurse rolled her eyes and acted as if I did something wrong. She even had the nerve to tell me I should have allowed more time for waiting this kind of unexpected thing. Seriously? When I asked her to reschedule the appointment, she kept saying she would call me later rather than doing it onsite. I asked why, and she said it would take a while. I insisted rescheduling on-site and it ended up only took 2 minutes. I received 0 apology from her and she tried to make it like it was my fault. I really don’t understand if that’s the way Kaiser trained their employee—being snobbish and passing the buck? Or it’s because I’m Asian and you think Asians are easy to deal with? Btw, don’t even try to delete my review here. I have all the proof regarding this issue; I’ll also continue report and complain this to a higher authority.

The entire process of Dr. Farid's service ending with the cataract surgeries was EXEMPLARY!! The fact that she left me with something just short of x-ray vision is only part of my review. Dr. Farid was exceptionally professional, personable, competent, thorough, energetic and knowledgeable. Oh, and the doctor's terrific personality was a bonus!!