Reviews

My lenses are of high prescription, progressive, and need anti-reflective coating. Sal is an expert optician who knows how to make the lenses look fantastic on my frames. The prescriptions are precisely delivered every time. The shop also has a great selection of frames. Just bring your RX and experience a high level of optical expertise since the person cutting your lens is always there should you need any adjustments. Highly recommend!

First time patient walked in and waited to be greeted by Store personnel. Filled out the paperwork and waited. Saw the doctor she did a excellent job cordial, friendly, I will be back and I’m fussy about all doctors!

Very bad experience. Expensive and low quality service. I spent about $500 for a pair of myopia glasses but the frame got easily distorted within a year. And they suggested you to have a new pair of glasses and make new lens (expensive). And their prescription was almost 100 degrees (one eye) higher than my previous or later prescriptions. Of course lens with higher degrees are more expensive. Do not go there.

Great service fast,professional & fair prices. Mrs. Susan Dougan helped me out to pick the best frame & lenses that my insurance cover Mrs.Dougan is the nicest,professional person that help her customers with out pushing a sale! I will recommend this place to anyone that I know.

My name is Michele Sumerlin. Three years ago, I experienced an issue with my eye and went to Grandview Hospital. I was referred to Dr. Sung Or, D.O. Before I even made it home, Dr. Or personally called to check on me and asked me to contact him immediately if I had any concerns. He scheduled an appointment for me the following Monday. Three years later, I am still a patient of Dr. Or. He and his secretary are always friendly, welcoming, and professional. One of the things I appreciate most about Dr. Or is that he is extremely thorough. He takes the time to listen, answer questions, and ensure that I fully understand my condition and treatment options. If you're concerned about the wait time, don't be. The quality of care and attention you receive are well worth it. Dr. Or truly cares about his patients, and that level of dedication is hard to find. I highly recommend him to anyone seeking excellent eye care.

the entire staff including the provider were rude and incredibly unhelpful. I had prev been a pt, yet the front argued stating i was not. finally the providef checked the system and advised i was listed twice, once as jen andonxe as jennifer.. then they refused to complete the contact lense portion of the exam as it was not covered by my insurance. even after i pulled up my benefits online, they refused. at that point they were doing everything in their power to get me out the door. the whole reason i went to the appt was for contacts to get my updated rx as im on my last pair of contacts. even though the prov advised the only diff in a contact lense appt is the fitting portion. i have worn contacts for 30 yrs. they demanded $60 to review my contact rx and to update/renew my contact rx. i left without a rx oe any contacts, yet wasted my entire afternoon. ive never been treated as horribly as the optometrist J. Liu treated me. not to mention i feel she rushed my exam and at the end, even though i advised the final version was blurry, she made no changes nor did she re-review my vision. honestly, you deserve ZERO stars, but that wasnt an option.

Amazing selection and staff! Love it!

The manager, Ms. Joyce always gives the warmest greetings. Ms. Linda gives the best customer care. The gentleman that assisted with the fitting of my new frames was pleasant, professional and went above and beyond to ensure satisfaction with the short visit on 10.13.2023. Gabby is also a great addition to the team. Always so pleasant , cheerful and ready to assist. Truly great staff at this location!

I have been seeing Dr. Lichtenstein since 2007. I’ve struggled with strabismus my entire life which resulted in lack of confidence but Dr. Lichtenstein restored that confidence back in me. I’m convinced he has magic hands! I’ve had multiple surgeries with him and I trust him with my life. I refuse to see any other doctor besides him 😊 …

This review is long overdue and I say that for the fact I am just finding the time to do it.😊 Let me start by saying if you’re looking for the best eye care center in town I’m here to tell you your search is over. I bought my glasses at 20/20 in Grand Prairie and I get compliments everywhere I go Thanks to these eye-care stylist. The entire staff is just wonderful. My experience started with a phone call, speaking to the lovely Ms. Sharonda and continued to the back where I got to meet the amazing Miss Brianna my eyewear specialist. Mine you specialist and stylist is my given names to them due to their professionalism. Miss Brianna went above and beyond to make sure I walked out of there with what I would call my signature glasses. I would like to Thank all of the staff for their team effort and input. Such great Personalities.They do exams too and glasses for the whole family. Look forward to seeing you next time.

Alfonso, the optometrist, is taking advantage of customers changing prices for glasses, despite the poor customer service. In March, I visited the optometrist and was informed that the cost to place my order for my glasses was $40. However, the optometrist lied to me, as the insurance company had changed the prices for all his styles. The optometrist’s styles were also outdated and unattractive. I felt that $40 was a fair price for the glasses. When I visited the optometrist today, I discovered that he had increased the price by $5. I had called ahead of time, but no one mentioned the price increase. I went to the optometrist to receive the news. I informed the optometrist that I wanted to pay the original price. He apologized and blamed the insurance company. However, my insurance covers my glasses, and the money would be going to the optometrist’s company.. This incident demonstrates the optometrist’s lack of integrity. He acted differently when I went in for the exam, but when people questioned him about the price increase, his integrity was compromised. It is disappointing to see such behavior from a long-time customer.