Reviews

Dr. Pipitone is a very thorough doctor and spends quality time with her patients. I just wish that she was more timely in seeing her patients. I was there on time for my appointment and was not seen by her for almost an hour after the technician finished her tests.

Came here after a bad experience I had with a prior OD. She fixed me right up. No more blurry computer screens.

This place just gave me the worst experience I’ve ever had in any other business here in Laredo. They were rude and they didn’t want to verify my insurance on the account that the system was down. My daughter has insurance with m through work, however they stated I can’t be using two insurances. I clarified with them that I’m not using two insurances, but that if verifying my insurance was an issue than I’ll just pay out of pocket. They then stated that they can’t accept my money because they will be audited and penalized for not trying to use my insurance. I left scratching my head and decided to call back and make sure there was any misunderstanding and I was treated very unprofessionally, the receptionist hung up on me. I called again and I stated to her I believe I was hung up on and she proudly said yes and said that I was jot understanding and being difficult. I reiterated to her that they are telling me that I cannot use my daughters medicaid and I keep telling them that she does not have Medicaid. I asked to speak to Mr. Felipe Tran and notified her that they were all being ridiculous with all the run arounds and apparently with all the answers that didn’t make sense they don’t know what they’re doing. The receptionist then put me on hold for the doctor and left me for 10 minutes and then hung up the line. I called again and she stated that I wasn’t on the line anymore so she decided to end my call. Which was a lie I was on the line waiting for a long time. I’m still scratching my head about this…like no wonder people become Karena loos at the customer service we have in Laredo and I was born and raised here and the amount of careers I’ve had never treated people like shit…excuse my language..but that’s how these receptionist at this place made me and my daughter feel because she did witness all this.

Hi, I'm a writer (my pen name is Chiara Delon), and I must say that I was highly satisfied with my experience with Dr. Lee and his office. I went there because a leaf or tree branch blew into my left eye and irritated it on a day with very heavy winds. Dr. Lee did a very thorough exam and explained everything to my satisfaction. 5/5 star experience!

I was very hesitant about the whole procedure but losing my vision wasn't something I wanted the rest of my life. This is a game changer! To have better eyesight is something we shouldn't pass up. Dr Jadav did an excellent job and I highly recommend him. Thank you DJ!

Make appointments and call 2-3 hours later. Have a poor appointment scheduling.

Used to work there, nobody knew what they were doing, I felt so bad for the doctors I worked with, and the patients we saw. Don’t believe anything the store, or corporate says about your contacts. They are not on back order, they are not delayed. The CEO just refuses to pay/can’t pay the distributor. I can’t speak on the length of glasses but I imagine it’s a similar story. Save your time, your effort, and your money. Go elsewhere.

Great experience in the Lake Bluff location. Solid job of reviewing my options, costs, looking up my insurance, advantages of using my Target Card, sharing timing of when my glasses will be ready and how I will know. Strong Recommendation!!!

Very pleasant experience

I have been using Ortho-K lens with Dr. Truong for over 10 years and they work great! I can see very clearly without the need for glasses or contacts during the day. Dr. Truong has also taken great care of me and is always helpful.

My husband and I were looking for frames and just happen to walk into Elegant Optics. We had a wonderful experience! The woman who helped us was extremely good at her job and super welcoming and knowledgeable! I can’t remember her name, but I know it started with a D. When it came to actually trying on the glasses, she was super knowledgeable and really helped us pinpoint what we wanted in a very helpful way, not an overbearing way. When we came back in to pick up the glasses that we ordered, she was talking with our children about what they had been up to, and even remembered details from our prior conversation. She really sold Elegant Optics for us and we will definitely be back!