Reviews

The doctor's staff did not take my eye health concern seriously, the reason I came to Dr. Gottlieb, and instead pressured me into buying expensive frames and lenses that I did not want or need. I called back after being pressured and asked for a refund, assuming since they told me it would be 2 to 3 weeks to get the lenses that this should be no problem. Clearly it was a problem for them because someone there would be losing a commission or $$$ or something. They put their pocketbook ahead of my health. Instead, I got the runaround on the phone from their staff. First, they put me on hold for 20 minutes. I hung up and called back. This time they told me to call back tomorrow when the office manager gets in. I was in the area so I walked into the office to ask for a full refund. This time they gave me some made-up story about the order already being placed and there was nothing they could do. I told them I wasn't leaving until I received a refund. Then the son, Donald Gottlieb comes out and tells me he can offer a refund but only partially because they have already submitted the information to the lab. He disappears and the clerk comes out and says she can give me a partial refund. I asked for a receipt so that I understood what I was paying for and she tells me they did not have the information and would need to wait 10 days and come back, then they would provide a refund. So I think they pulled the refund number out of thin air or somewhere else! In addition, when I did have my eye exam, the person who performed the initial tests clearly did not know what she was doing. She couldn't operate a single piece of 4 testing machines. She kept having to get up and go ask someone else for help. In the final test, she insisted their equipment had a software error because nothing she tried worked. She finally asked for help again and after several attempts, the other person realized that this person didn't take the lens cap off of the machine. Clearly a rookie mistake, but this did not instill a sense of confidence in their testing. Clearly, Dr. Gottlieb should train his staff better before allowing them to interact in public with patients. I came to Dr. Larry Gottlieb as a former patient to have my eyes checked for a potential health problem, and instead, he and his staff were more concerned about "upselling" selling me frames and lenses to line their pocketbooks. You can tell money was their main concern because Dr. Larry Gottlieb had ordered additional testing after discovering an issue, but after the salesperson completed his sale, he sent me on my way without scheduling the test the doctor ordered. I had to remind him about the test and he didn't know what I was talking about until he checked my chart and said, "Oh yeah, let's get you scheduled for that." While Dr. Larry Gottlieb seemed competent, he allowed his own desire for extra money to get ahead of providing quality healthcare. Shameful.

Well I would leave a detailed review if I could, but given the fact that I’ve been trying to contact them for 4 months with zero contact from anybody, I can’t. I’ve called over a dozen times and I’ve left 5 messages. I’ve been on hold for over a collective 45+ minutes at this point. Not even sure what to say. I’ve never had this much trouble contacting somebody over a referral. If somebody there reads this please listen to my messages and give me a call. Or answer the phone. Literally anything, I’m begging you. Update: I was finally able to get into the facility. Only after waking up with a blind spot in my vision, being taken to the ER, and have the ER Physician call them himself to get me in. Even after all of that, it still took them multiple days to see me. All that being said, the entire staff are amazing. They were super helpful, clearly cared for their patients, and were very articulate and insightful. If it weren’t for their absolutely horrible phone system, scheduling staff, and phone operators, it’d be an easy 5 stars. The institute itself is top notch, their phone operators are not. I’d recommend just doing all business you have with them in person. For now I will update it to a 3 stars instead of a 1.

If you care about your vision I cannot recommend a better place. From the lady in the front who asks you in take questions to the owner they are very involved in the process. The doctor who examines your eyes uses multiple machines to not only test your vision but the overall health of your eyes. He truly cares about the health of your eyes and vision and what contact lenses accommodate your lifestyle. The exam was thorough. The owner has extensive experience in recommending eye glasses which is important to me since my prescription is very high and regular glasses not only look unattractive but can be hard to get use to. As someone who hasn’t used glasses in years and solely uses contacts I got the pair he suggested and have not taken them off. I’m so happy I found this place. The glasses were also ready next day. Great and efficient service and experienced people.

Great family eye doctor and very friendly staff, thank you Dr. Meyer and everyone

*Not Good!**Let me start off by saying this place was a horrible experience, got my eyes done by the lady, she said my eyes were exactly the same as my last prescription, then when i ordered my glasses, i could not see out of them very well, and of course my old glasses were great. So I called to have the Dr call me back, to see if there was a mistake, and maybe she could change it back. I have been waiting a month and still no call back. This place is super unprofessional, and lacking. If you can use another place i would recommend it highly. I went to America's best and payed more money and now i can see. Next time my doctor wants my eyes checked, i will refuse this place. Beware. Unprofessional, Waste of money, and unacceptable. The reason you cannot bring anyone with you is, they don't want any witnesses to experience the horrible appointment.

Wonderful care received by Dr. R. Anderson. He took his time and we never felt rushed. He was knowledgeable and got my daughter fitted in new contacts that she really likes. We were able to schedule with his office and get both mine and my daughters exam at the same time. Would highly recommend this clinic!

If you want amazing customer service and providers who care about your health and well-being, come to this location! Dr. Chuong, Ashara, Kamille, and Erica made us feel like family while providing excellent care! I appreciated the level of … More

Great team with friendly service and good selection.

staff is fantastic. wait time is terrible.

I am so grateful for Dr.Foster! I was about to have Lasik surgery with someone else but I did not feel at ease about it. I called several people I trusted who had had cataract surgery. All 3 of them recommended Dr. Foster. He was one of the kindest doctors I’ve ever encountered. He has a great bedside manner and is very good at explaining things. He is very patient. He made me feel like a special person and not like he was just trying to get me quickly through the process so he could get paid. I felt I was in very capable hands. As it turned out I did not need Lasik surgery and was able to get what I needed for a fraction of the cost! I am so glad he is my new ophthalmologist!! I have recommended him to many people and I highly recommend him to you!

Very precise work specially in complicated retinopathy cases. Very good diagnostic work. Good quality job. Respect your money and giving you a good saving. He listens and follow your problems. Will deffinitely recomend to other patients.