Reviews

So disappointed after 3 months waiting for my son appointment they called me today 2 days before the appointment to tell me they don't accept my insurance when that was the first thing I asked. Now I have to find a new place and wait until October now....

I like my visits here. The staff is pretty nice and they usually see you as scheduled

The New England Eye Center has been such a good experience for me. As a health care worker, I really had nothing to complain about. Dr.Wu is wonderful, she takes as much time as needed to make you feel good about your decisions. The staff are very professional and caring when performing exams. The Coordinator, Christine McMahon was also so professional and helpful.

I don't know if its because on my paperwork I put that I had some concerns related to my autism/adhd or if its because I'm young-woman-presenting with an alternative appearance but he was highly dismissive of my concerns. He didn't even have my chart or look at it while I was in the room. He told me my concerns were rare in young healthy adults. I told him I am not a young healthy adult, I am chronically ill. I had to push for the one test & he didn't even address the other concern. He just kept saying my prescription isn't that bad. I even said that I think I struggle way too much to see for it to just be about my "not that bad" prescription . He seemed to want to rush the appointment & get me out. We didn't really go over anything, he started giving an exam without even asking what the problem was and I had to interrupt and be kinda rude to even say that I had concerns besides getting my glasses prescription. I would've given 3 but they took my id and insurance card and never gave them back. We called for 5 days with no answer. We went there and doors are locked even though their hours say open. Finally on the 5th day, we get a call back that they're not open for another 5 days. As I mentioned, I'm chronically ill. I'm trying to get a bunch of testing to diagnose my disorder and I'm in excruciating pain. Needing a hospital isn't out of the question and at this point the incompetence is affecting my physical health. If you're a young woman or neurodivergent, save yourself the headache. He'll write you off as a "google expert" and push you out the door. When people come to health care providers with direct concerns and research, they're not trying to play "collect a label, do your job for you, or think they have every disorder they learn about. They're trying to rule things out just as much as find what the right answer is. They've probably been put through this time and time again of doctor's not listening or dismissing their concerns because this is very common, ESPECIALLY for women. I just wanted testing and someone to talk about my concerns with me and educate me. He had no interest in doing that.

I have been coming here for my eye check/glasses for years. The staff is wonderful and the variety of glasses is large. It’s great for both adults and children. It doesn’t have a fancy outside but the inside is clean and well kept. If you want a great place for an eye exam, glasses/contacts and great service this is the place🌼😊🌼 …

I don't think I've ever received so much friendly care from such a caring, just plain-old-nice staff! With one exception - the front desk person, who was borderline brusque with me - everyone was so helpful and pleasant that a potentially challenging experience was made so much easier. I would recommend this facility to anyone.

Dr. Duncan is the best, which automatically makes him the busiest! Yet he puts you at ease and works his miracles. The staff also puts you at ease and is friendly and calm us anxious patients. It is freezing in the offices, probably to keep germs away, so bring a jacket along! LOL. 💕 …

My visit went quickly, waiting only a couple minutes before I was called to be seen. However, it did take a little longer to choose my glasses and I will have to return another time for that reason. On my second visit Nicole was very patient as I made my final decisions with my frames. The associates are knowledgeable about the products and how the insurance works. Everyone was very polite dury the entire process. Thank you vision works.

Dr.fries has been my eye doctor for years shes a very caring doctor any problems you may have with your eyes or any eyewear problems and she gets right on it shes truly amazing also her staff if very helpful and professional I'm grateful to have her as my eye doctor and thankful I strongly recommend her to anyone shes great...

The facility is quite stunning, and Dr. Prensky is a great professional. We will definitely come back. If I'm not giving 5 stars it's only because we had to wait for almost 2 hours to be seen.

Best Diabetes Dr and staff. I was a semi emergency case and they told me to come in as soon as I could get there. Exceptional Dr and team. Very friendly.