Reviews

I had a visit at this location today. Barbara is absolutely fantastic and did everything she could to get me in asap because I thought I had a serious scratch in my eye. I saw Dr. Jessica Pitts, she took her time and explained everything that was going on. I was in and out in under 25 minutes. Thank you for your help!!

I had LASIK eye surgery at Waring Vision Institute and it was better than I could ever imagined. Every member of the staff is extremely helpful, kind, and professional. The office is gorgeous (I love the artwork)! And Dr. Waring is phenomenal. He is knowledgeable, personable, and the absolute best surgeon. My vision is better than it has ever been. The surgery and recovery was quick and easy. I didn’t feel any pain (only a slight pressure) during the surgery. Thank you so much! This was truly a life changing experience and I’m so glad y’all are here in Charleston!

The service was extremely professional, very courteous and attentive. Fast, efficient with purpose. Would recommend without hesitation.

I called to get more information and Joanna at the front desk was amazing! She explained everything to me about my insurance provider, what options I had for vision, and let me know that if I have any other questions I can call back. Thank you Castle Rock Eye Center! So helpful.

I woke up with a vitriol detachment and was referred to the Vision Institute by a doctor at the UPMC emergency center in Monroeville. I did have to wait a while, keep in mind I didn't have an appointment, but I received excellent care from the staff and doctors.

Wonderful caring doctor. Takes time and listen to your every concern.

The staff and doctor was so nice ! I didn’t wait long we were in and out. They were all so kind to myself and my kids. Especially the doctor, loved his personality and so nice.

Best place and friendly staff! Eyeglass selection is pretty standard.

After finding them on groupon for lasik/PRK, I booked a free consultation. Their office is in a beautiful location, and the surgery center was conveniently located closer to DT San DIego. Dr. Tracy and his wife Natalie (also the receptionist) were very helpful and friendly from the get-go, I could tell they had a ton of experience with this procedure. I called numerous times to ask and re-ask questions about the procedure and payment options and recovery, and every time they were beyond patient and friendly. Every step of the way was explained to me in detail and given to me in writing, and I received reminder phone calls as well as emails-which I appreciated. One thing I wish was different, I did not receive my after procedure instructions until after the procedure. I do wish I received those ahead of time so that I could familiarize myself with what to do before I couldnt see/was all loopy from the drugs. It may have also helped to reduce my anxiety on surgery day because I wouldnt have to worry about making sure I wasnt missing any information and was going to be doing everything correctly-but not a big deal at all. I never felt like anything was being pushed on me. They were very flexible and willing to work with my schedule and were upfront about everything. They told me to take my time in deciding if I wanted to do the surgery, and there was never any cancellation or late fees, or any other hidden fees. Just the surgery fee and the prescriptions (which in total cost me $30.00. While the procedure was not covered by any insurance all the prescriptions were, and I dont even have great health insurance). Lasik/PRK is not a cheap procedure, but I did not feel over-charged and felt very comfortable with these doctors the whole time. This is not the most expensive place in town, but it is also not the cheapest. Up to you to decide what kind of experience you want to have. Everything was fast, I had two pre-appointment testings (which are about an hour long, but that is because of all the tests they do to decide which laser eye surgery procedure is best for you and if you are even a candidate), the surgery, and a few follow up appointments, and I never had to wait to see the doctor at any of these. I even showed up half an hour late to one of my appointments and it was no big deal! Dr. Tracy recommended PRK for me. The procedure itself really is painless, but it was terrifying, not going to lie! They did a great job making me feel as comfortable as possible, and gave me a Valium before hand as well as a teddy bear to hug during the procedure (which, having something for your hands to do really helps...). Their procedures are on Thursdays. After the procedure, I ended up having some intense pain over the weekend, which was taken care of by the pain pills I was prescribed, but it was not fun. Because of my vision, I did not feel like I could go back to work/do anything that required good vision until a week after my procedure, but this is different for everyone who gets PRK-they told me most people are ready to go back to work the Monday following the procedure. My eyes are dry after the procedure, but nothing too uncomfortable following that initial weekend. All-in-all it was easy and I would recommend it to anyone on the fence, especially with Dr. Tracy and Natalie.

I’ve been a patient at Vuong optometry for years. Eight years later and I my vision is still really good. Every year when I redo the exam by not wearing the lens for three weeks my prescription doesn’t get worse even though I have a lot of screentime.