Reviews

I had the best experience at the Cuyahoga Falls location. The general Manger, Jennifer Fivekiller (I know cool last name right?) was beyond helpful!!! I had an issue with my lenses and she overheard my conversation with another employee and immediately took over the situation. She personally cleaned and shaped my frames and lenses. She offered to remedy my situation, which was more than I expected! She is very knowledgeable in her profession and explained the care of my lenses with great detail! I felt that she was out to make me happy instead of making a sale. She was kind and courteous, yet professional. I would recommend anyone go here to get glasses. America's Best at the plaza at Chapel Hill gave me the best experience!!! (And I've been wearing glasses a long long time)! I would give more than 5 stars if I could!!

They have been sending me a bill for almost a year and a half that I have repeatedly tried to call and pay. The number on the bill is not in service and they don't answer the office phone. very frustrating.

Our family has been seeing Dr. Osius for over 20 years and would never go anywhere else. He is thorough, attentive, and always explains the “why” behind his treatment and diagnosis. The service we receive at Osius vision is always exceptional. I would (and have) recommend Dr. Osius to anyone!

Very nice staff. Felt welcome the whole time I was there. The staff and doctor explain everything with detail and answered all my questions with clearly.

Great place. Lost my glasses so I needed a quick pair and came here. Optometrist Yang was quick and communicative. He was very knowledgeable and helped me through the eye exam and expedited my glasses within 2 days. The staff was also very nice and gave me multiple options for frames.

A quick, thorough and professional examination. This is my 2nd time here and the service has always been fantastic. Dr Yaqoob explained everything that was being done and discussed what she was seeing in my eyes and what to do about them. Thanks so much to her and all the staff, especially Carlos

Dr Bhatia is a rare find in today’s medical community! He is thorough. He takes the time to listen and hear his patient Occasionally this may stretch the wait time, but rarely.

I was I actually very impressed with my experience at Eyemart express. I went to the eye doctor next door and got a scrip. I went back in to Eyemart and selected my frames ( which were fantastic two sets for 40$ ) and I walked out of there 50 minutes later with two new pair of progressive lense glasses. Great customer service and thorough in all details.

The Optician was very Professional and such. But in the end l relieved the wrong frame color of the sunglasses l was expecting to get. And being VA they only allow ya to recieve one pair, so no way to get color l wanted. But than @ my age, l guess l shouldn't be so fashion oriented. haha

I took my daughter for an eye appointment on 8/24/2022. We were greeted by Dr Soll who checked us in. She suggested dilating my daughter's eyes, which I declined. I also refused the digital imaging, a substitute for the dilation. Minutes later, my daughter was called in by Dr Soll to do her eye exam. I stayed in the waiting room while they both went to the back office. My daughter emerged from the exam room, and we proceeded to get a copy of our prescription. The young lady informed me that I had to pay 39.00 for imaging (the same one I DECLINED). I informed her that I personally asked Dr Soll to refrain from just that AND dilation, too. She mumbled an apology, and I paid the 39.00 anyway because I did not want to cause a scene! I was livid because I think she pulled a fast one seeing that I was not in the room with my daughter. I drive home and immediately called the office and spoke to a manager. My 39.00 was promptly refunded. I canceled the appointment I had for the next day. I will NEVER return to that office. People should have INTREGRITY!