Reviews

Dr. Friedman is a consummate professional. He knows his profession. He can make decisions on your behalf correctly in seconds and act on them. I would highly recommend him to anyone looking for eye surgery. He removed my cataract and replaced it with a custom J&J Technis Synergy interocular lens, did a laser procedure on my cornea, and now I see better than when I was in my 20s. I chose the Platinum package and I could not be happier. Money well spent. I have not used glasses, (other than sun glasses) since my surgery. The team that supports him is very professional, and gave me excellent care. I would also like to thank Dr. Rubin in Venice. Excellent follow up an your staff is well trained and very professional. Overall 5 stars, Christopher Rively President Mac Rx Inc.

TERRIBLE CUSTOMER SERVICE! You would think the patient comes first... not in this office! We decided to try out this practice 2 years ago, had an average experience. Glasses did not come in when they said they would so we had to return to pick them up at a later date.. Fast forward to February 2015, I'm not sure if the practice has been sold or under new management, but the customer service has plummeted! The office takes their first patient at 9:30, so I took their first available appointment (9:30) thinking I would be in and out quickly because there was no one ahead of me. I arrived at the office at 9:33.. signed two pieces of paper, (I was an existing patient) so no new information had to be entered into the computer. I allotted a little over an hour for the appointment... well after sitting for 25 minutes I asked the receptionist, how long she thought it would be until I was seen.. she said not long.. 15 minutes later I had still not been seen when the doctor walked out into the lobby and spoke to a sales rep that had walked into the office. She asked the rep if he had an appointment, he replied that he did not and she preceded to take him back and speak to him. At that point I explained I had to leave to be at work by 11. The "office manager" Kevin was at the front desk, as I (the patient) apologized to him about having to leave after waiting for 40 minutes while I received no apologetic response and no accommodation. Needless to say my four family members and myself will NOT be returning to the office because of their terrible customer service and blunt rudeness! Very disappointing as we thought very highly of the office.

Called me the day before my exam with a lie about their booking platform “having issues”. Computers don’t make mistakes - people do. It’s not difficult to admit to, but wasting my time was unacceptable. Edit in response to owner response: You called me day of then emailed me. Everything you are saying is fiction and has nothing to do with any system on earth. There’s nothing to look at with IT - further leaning into this stupid concept is concerning. Anyway, 1800 contacts will do an eye exam for 20$ - use them instead and save a TON of money and time. These people are clearly fictitious.

Great experience. The lady that took my history was very thorough….made sure she had all necessary information to relay to the Doctor, which I truly appreciated. Dr. Van was very detailed and spent time really examining my eyes, and explaining any concerns.

Had an appointment and they canceled on me at the last minute. Very unprofessional. Needed to get appoint in before year end and asked if they could get me in, since they canceled and they said no. Stay away from this place and don’t waste your time.

Good

This is a ZERO star review! I am not the writing reviews type, my experience was so poor I had to share. Got my glasses a bit more than 2 years ago (27 months ago) from "Pearle Vision Twelve Oaks Novi mall , MI". A few months later noticed the lenses started to show some coloring and peeling, making noticeable. At that time, I did not know what it, the problem was small and did nothing. The lens peeling and coloring and became progressively worst and now need another pair of glasses, these glasses are almost unusable. See pictures. When I visited my eye doctor he took one look and said the lenses are losing their protective coating and it is due to the poor lens making. I felt cheated, these were almost a 1K dollar glasses and expected them to last a bit more, maybe use as backups. On Monday 12/6/21 called Pearle Vision, no answer, left a message for a call back, no one called. Next day called again (12/7/21), talked to the store manager and from the start she was not willing to do anything, not even to see the problem (offered to come in). The manager kept saying that after one year, there is nothing that can be done. She blamed me scratching them, I explained it is a peeling issue, the coating is coming off. She said the lens maker was not going to do anything however would not provide any information on who made them or even her name. The manager was well trained on doing nothing for the customer, revealing no information and hang up the phone. My jaw dropped! Throughout the call I was polite and cordial. I was seeking a remedy, some understanding, accept responsibility, maybe for Pearle Vision to learn from it. A one-thousand-dollar glasses deserve to last a bit longer, I think. I have older pairs, less expensive, with the lenses in still very good condition and if not for outdated prescription lenses I would still use. Final thoughts, the store personnel can use a lot of training on "caring for the customer", listening and caring for to the customer is why you exist. On quality control, they could have used my case to learn from and send feedback to their lens maker supplier. If you have lens peeling causing coloring, do something within a year. Very disappointed with the whole experience and would not come back or anywhere nearby. I did submit an Pearle Vision corporate complaint, let's see what they do... I have low expectations.

Pleasure! Went for myself and my son, Dr. Diamond and staff we professional and efficient. Thank you!

Dr. Wood is great, however the office staff is horrible. Every time I call, no one answers the phone. A generic text message is sent. They are slow to respond. I asked to have a form filled out for insurance purposes. I had to call and ask again before they did it. The appointments are over an hour long.

Very friendly and efficient. Beautiful facility. Doctor very knowledgeable and very helpful. A great place to do business with.

Yesterday I went because I had something in my eye. And even though they were about to close, they very kindly saw me without an appointment. Highly recommended!! I left very happy with my problem solved. THANK YOU!!!