Reviews

Professional, knowledgeable and very patient and helpful in making sure my glasses turned out just right. Julie went above and beyond. Highly recommend Hacienda Park Optometry.

Arrived at 2pm on a Saturday after seeing their work hours were 8am to 4pm on Saturdays. Double checked this information twice not only through Google but also through their listing on my insurance providers website. For many people the … More

If this is actually America's best place for eye care, nobody looking for optometrist care has any hope. The customer service was TERRIBLE (apart from the Dr and one man at the front desk who was very nice). Other than that, worst place I've ever been. When making the appt on the phone, one of the staff (Nicole) rushed me, got impatient with my questions, and seemed annoyed. I brushed it off at the time but wished I hadn't. While we waited, I overheard 2 staff ladies complaining about how much they hated their job and couldnt wait to retire. Also, when one of the staff was helping us, the Dr came up to talk with her. She interrupted and rudely dismissed him, telling him she couldnt talk now. The Dr was nice and very polite, but the eye exam seemed too shallow. I have been in optometrist offices since the age of 4 and was expecting a thorough and in-depth exam (plus, we were told the exam would take an hour, and it lasted about 20 mins). The Dr seemed too old to be practicing...he seemed to be confused at points (couldnt remember his office address, said he was going to ask us questions about our paperwork but didnt) and left some places on the form unfilled (he did fix it when I asked). But after we left, we realized ANOTHER place on the form was not filled out, so we returned to ask about it. We were very polite but the Nicole lady was NOT! She crossed the room twice to interfere while we were being helped by other staff members. At first she was short with us, but then progressed to being outright rude and kept cutting us off. Didn't seem to care about her customers at all or upholding the reputation of her workplace. They explained that place on the form was a service they couldnt offer, which is super frustrating because the whole reason we came in was to fill out that form - which they knew, I had explained it on the phone, and showed the form to all the staff when we came in. Nothing was said about lack of that service. Feel like we wasted our money. At one point, another staff cut in to explain something helpful, but Nicole would not let her say anything and walked away from us loudly complaining, "He's just ignoring us," (which wasnt true) "leave him alone." Nothing about goodbye, have a nice day, so sorry we can't help... Wish I had read other people's reviews. Will never come back again.

Try as I might, I can't find a single complaint against them! From the Doctor, the staff, location, ambiance and service, they're all top notch. I was greeted immediately by reception and within moments taken back to the exam rooms. Everyone seemed so happy and joyful, Dr. Wood was professional and caring, even getting fitted for my new glasses was a pleasant experience. Prices on eyeware were very reasonable, quite a bit lower than expected. I only wish I had found them sooner!

Went to Dr. Murray for the first time and had an amazing experience. Dr. Murray and his staff were incredibly friendly, informative, and helpful. They were able to help me and several other patients in an efficient and timely manner. Hands-down the best eye doctor I have ever been to.

The staff and doctors are well knowledgeable. Dr. Humrick is very helpful and reassuring about procedures and process. Love how enthusiastic she is with her career and am blessed to have been her patient. Dr. K. Olsen was great and handled surgery wonderfully. His assistants were very encouraging. Wasn’t expecting that from his assistants so that was a very positive in how they work with their clients/patients. They keep their office very friendly and so comfortable walking in. Thank you for such a supportive and caring staff and doctors.

Coming here since 1986. Professional and friendly staff, excellent service and quality products ( and timely) Competitive pricing too. Very accommodating. So glad they are in business.

I'm writing on behalf of my mother who has been a regular patient at your facility and enjoyed going. She recently had a bad experience at her appointment. Her appointment was at 9:30 AM and she arrived 10 minutes early to be more prepared. …

An excellent experience. Courteous, pleasant, helpful staff from the minute I walked through the door. Very little waiting time. Izzy, the technician did a thorough exam & made me feel very comfortable & at ease. Dr Ratchford was thorough & friendly. She explained things & was willing to take time to answer any questions. Definitely will return here for next eye exam.

Everyone that I came in contact with during my appointment helped to put me at ease and make the experience pleasant. Because of the condition of my eyes, I have previously had appointments with other eye MDs, some very good but most recently some quite unpleasant and unsettling. So, considering my previous experiences, I was extremely pleased with Dr. Ratchford and all of the staff. I am very comfortable with Dr. Ratchford and I feel confident in her knowledge and skills and, most importantly, I truly appreciate her ability to communicate with me as to what is going on with my eyes. This was only my first appointment but, so far, I have been very pleased with my entire experience at the office and I have no hesitancy to return.

I would not recommend this eye clinic location to anyone.They did regular eye check up and told my insurance that they did some operation on my eyes. I had to pay more outside my insurance. DON'T TRY CALLING THEM, THEY WILL KEEP Transferring YOU UNTIL YOU GET TO A VOICE MAIL. What a waste.