Reviews

My mom and I have good experiences here. Front desk are good. Wait time is perfect. Doctor is nice and professional.

The staff could not have been more kind or helpful. They were warm and caring. We arrived on time and everything went exactly as scheduled. Nobody wants to have surgery but they made it just a bit easier.

Dr Conway is the most calming doctor I have met in a long time. I was feeling anxious about the procedure, and he completely prepared me. Dr Densel is my regular dr (love her!) and this week I also saw Dr Tsong. What an incredible group of professionals and thank you to all their kind assistants.

amazing people

Mark found the PERFECT pair for me. He has a gift for finding the right fit and style, make sure you give him the opportunity. Excellent service. I cannot imagine getting glasses elsewhere ever again.

Dr.Dandy forever the best 👍 …

The doctor was thorough and very knowledgeable. The technicians were very professional. Overall a great experience.

This review is for the optical store where they sell eyeglasses. Today I visited this vision office with my mom to ask about scheduling an appointment and helping her get a pair of glasses. We approached the front desk employee, who appeared to be Hispanic, and since it is much easier for my mom to communicate in Spanish, she spoke to her in Spanish. My mom asked if they accept Oscar insurance, and the response was extremely rude and humiliating. She simply said no in a very dismissive and disrespectful way, with no empathy at all. We decided to leave because we fully understand that a business may or may not accept certain insurances. However, what is not acceptable is the way a customer is spoken to. My mom then decided to go back and express that she did not agree with how she was treated. At that moment, the employee — reacted in a completely inappropriate way, stood up, and yelled at another customer telling them to “get out.” It was a very unpleasant scene. I returned with my baby in my arms to ask to speak with a manager, but all the employees said that no manager would be available until the next day. As a business owner and someone who works in sales, I completely understand that you cannot always say “yes” to every customer. But there is a huge difference between saying “no” respectfully and saying it in a rude, dismissive, and unprofessional manner. It is very disappointing to see a team like this, lacking basic customer service skills. A simple response like, “We don’t accept that insurance, but we do have other options we can offer you,” would have made all the difference. And to the employee who yelled at my mom and told her to “get out” in front of everyone: if you feel that disconnected or unhappy with your job, it may be time to consider a different path. This kind of behavior shows a lack of patience, professionalism, and basic respect for customers, which is unacceptable in any customer-facing role. They definitely need to improve their human quality, sales training, and customer service. If you are looking for glasses, I strongly recommend giving your business to a company that truly values its customers. This place does not deserve your support.

First eye exam at 49 years old. Have seen her before to remove metal from my eye on 3 different occasions. Top notch every time. The whole crew is the cats pajamas! 👍👍👍👍👍 …

The front desk receptionist is an incompetent individual. I clearly called for the Yonkers location.. why would you take all my information for an appointment and then tell me I will be seen in Mount Vernon and assume I’d be ok with that? If the Yonkers location isn’t available that’s something you say prior to booking the appointment to ensure the patient is ok with this. She was so disgustingly RUDE for absolutely no reason. I said I don’t want to go to Mount Vernon it’s too far for me and she replied it’s not too far and starts giving me directions lol. I don’t know who this woman thinks she is but she needs to get some training or find a new profession. The pandemic has clearly made people lose their minds and lose their sense of professionalism. SAD

My daughter has been seeing Dr. Anna Hetzer for two years at the Bayside location for contacts and we have had a great experience.