Reviews

Sharing my experience with Vision Works. I did an eye exam and contact lens purchase on May 31st and paid $208.5 that day itself. Due to some reason, they were not able to fulfill the order until now. Today, I called them and canceled the order, as its been more than 3 months, and I ordered the contact lens for a soccer tournament. Since I don't need it anymore, today I canceled the order. Ideally they should be compensating me for making me wait for this long for nothing. But, what they did instead is, they gave me a partial refund. They charged $50 for my eye exam that day, which they didn't refund. I only did the eye exam for the prescription to buy the contacts. Don't understand why they can't just own their mistake and do the right thing here.

Gina Torres is amazing!!!! I took a friend who has Down Syndrome to buy glasses. Gina was so helpful in helping her find what she was looking for. She treated her like the independent adult that she is, while also taking extra time to meet her needs and go at her pace. So respectful, kind, and patient. Thank you Gina!!!

Rebecca and Gina went above and beyond to help me- in and out quite a few times due to my insurance issues. They were patient and kind and I got the best two pairs of glasses ever! Highly recommend 10 plus!! Thank you so much ladies! 💓 …

Rebecca at the King of Prussia location was more than helpful when picking out my daughter's frames. She helped find the frame that was the best size, shape and fit for her face. Rebecca was so patient, kind and understanding as we tried on many options. She then helped us figure out the insurance coverage and the best pricing for the different options when our insurance copay would be higher than what Walmart would charge. She is very knowledgeable and treated every customer that came in while we were there with respect and kindness. She made sure we had a great customer experience. Thank you!

We had a great experience. We got in to our appointment right away, and the Dr. that we saw was very thorough and lovely to talk with.

The doctor is great; the staff of Pearl Vision a disaster. If the doctor wouldn’t be so great, Pearle Vision would have seen me the last time ever.

Evidently this place is under new ownership. Not very happy. Not happy with the start. I had no idea it was under new ownership, and they acted like I hadn’t been there before. I’m coming to them for an appointment that they contacted me for and I had to prove my identity to them which is ridiculous. I had to love that the assistant was supposed to measure my current glasses. She grabs the office’s 3-D lenses and tries to measure them. I had to tell her they were the 3-D lenses as she was wondering why she wasn’t getting a measurement. And I’m also pretty sure somehow between the time I arrive there, and the time I left, that my right lens on my progressives was scratched. Of course, I cannot prove it because I did not take pictures of my glasses before handing them over but when I went to put them on, there was a clear scratch. I most likely will not be coming back to this particular Pearle Vision. Although I will say, the doctor was excellent. They need new staff.

The best of the best. Love it here stopped seeing our old eye doc and cane here and they had it fixed within no time at all. All the staff was so kind and made my mom and I laugh and helped us pick the best plan for the right prices. I recommend this place over any eye place. Come here nd never stress over eye problem again.

Do not use this company, or store. Have received two pairs of defective glasses from them. One stayed in storage until now, and after a month, it has been slowly clouding until it affected my vision. My response was 'we can't do anything about it even though you're not the first complaint we've had from that time period' and 'call customer care' followed by endless hold. The best part was when the manager tried explaining to me.why the clouding was happening, and then later told me that others had been complaining, and maybe it wasn't supposed to happen. Top notch customer service. Do not use this location or company

I had the pleasure of picking glasses for my daughter today and the process was extremely seamless. Everyone was extremely professional from start to finish. I called in advance and the woman I spoke with was extremely knowledgeable about the policies and procedures. She welcomed us to come by and shop. When we arrived she remembered us and welcomed us inside of the store. There were available technicians to assist us and others in the store. Every person that arrived was helped promptly. Due to the large selection, my daughter and I struggled to narrow down her selection to two pair. We could have easily chosen ten pair! I was shocked by this as many other stores have less than ten pair total to select from for children. While we browsed the selection the general manager reviewed our coverages to help us make budget friendly choices. The process was fast and professional. I am extremely thankful that I chose this location. They really made a somewhat stressful process feel very easy.

I have been going to this store for a number of years. Everyone has always been great. They are so helpful. I love my doctor. Dr. Hakki is so great. She is very friendly. She is very knowledgeable.