Reviews

Great experience at the Miller Rd. Flint location. The doctor was very kind & answered my questions thoroughly. When I picked out frames Sally (I hope I have her name right ) was very helpful & professional also and helped me find an affordable pair. I'll be back. .

Worst service, waiting for ages to get my glasses, Tom is the worst at dealing with customer. I will never recommend this place

The staff was awesome and they were very helpful! I will definitely return

I just love going there been going there since I was little

The Dr. is great, the staff is great. What's not great is not being transparent about the actual return time on glasses. I was told 3 weeks and I'm going on week 7. 🙃 so yes, I'm not happy about it as I was hoping to have clear vision weeks ago.... this also isn't the first review stating this. Please quote your clients a longer wait time instead of getting hopes up. 🙂

Worst customer service I have ever delt with in my life. Michelle (lady they sent my call to) was rude and not there to help in anyway. Was billed after I paid in full what I owed at time of appointment. When I called to inquire about the situation the lady was extremely rude and threatened to send me to collections when I was trying to understand why no one informed be about this charge when I called and asked how much exam would be without insurance and again when I went in for appointment I told them I didn’t have insurance. I received my exam and paid for exam and now I am receiving a bill for more than the original amount I was charged. Why would no one there tell me there would be additional charges when I asked two different times how much their services would be because I don’t have insurance and wanted to be sure I could afford it at the time. Michelle that handled my call needs training in customer service cause I’ve never been treated so poorly by a company let alone when they failed to communicate the full cost of their service. Instead they just bill you outrageously and threatened to send you to collections when you inquire. I feel totally taken advantage of, apparently they are in the business of overcharging people without their knowledge

Dr Espy and her staff are awesome! Very knowledgeable and great customer service. Dr Espy was able to diagnose the cause of my problem and provide a treatment needed.

I really appreciate the girls at this location, they make me feel so welcome and give the best and honest feedback when picking my next look.

First time having a virtual exam - it was awesome- at first I thought how could it work? But it was just as if the doctor and assistant were there.

Great experience. Staff was super friendly and helpful. Service was great. Everyone was knowledge and efficient. Could not have asked for a better experience.

Dr. John Waters and Andrea are very knowledgeable and addressed all my questions and concerns before and after my cataract surgery. The surgery was painless and the outcome exceeded my expectations. I no longer have to wear glasses and there are no complications. I am very impressed by the individualized care and services provided by the Complete Eye Care team. These folks are the real deal and the review comments left by other patients accurately reflects my experience as well. I recommend Dr. Waters highly for your eye care needs.